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River Terrace Resort and Convention Center

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Room & Suite (167)
Pool & Beach (5)
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Overview
  • Excellent18%
  • Very good27%
  • Average22%
  • Poor16%
  • Terrible17%
Travellers talk about
Free Internet
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
2 Star Hotel
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Rooms
6 May7 May
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1 room, 2 adults, 0 children
Standard Room
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Reviews (934)
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All reviewsan older hotelbeds were comfortableview from the balconymini fridgecoffee potthe room was nicegatlinburg areathe main streetgas fireplaceaquariummountainsducksattractionsstripcreeksmokiestrolley
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11 - 15 of 924 reviews
Reviewed 4 weeks ago via mobile

We are passing through and wanted tot stay somewhere a little cheaper than our usual stay. Well this was a big mistake. The room was like I stepped back into the 70s but not in a good way. The mattress is very old and worn....More

Thank valoriem503
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 4 weeks ago

Valoriem503, Thank you for taking a moment to share your experience with us. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management including the housekeeping and maintenance departments. We hope that you...More

Reviewed 4 weeks ago via mobile

At check in we had a problem with our room.We waited over an hour and it still wasn't ready.The staff were nice and up graded us to a room with a river view.The view was great.They only had one pool working.The other pool looked like...More

Thank MikaWright
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 4 weeks ago

Mika, Thank you for taking the time to share a review of your stay with us at the River Terrace Resort and Convention Center. We did regret to learn of the delay at your time of check-in; however, we were happy to learn that our...More

Reviewed 5 weeks ago

Please remember when vacationing here its all about location...location...location!!! You are literally next to the aquarium, and located directly behind the strip. I could literlly walk to anywhere I wanted to go. I have to admit, this is a motel and not a resort. The...More

1  Thank Yolanda Renee T
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 4 weeks ago

Thank you for sharing your experience with us. Our resort is currently undergoing renovations as we want to provide all of our guests with the best experience possible. This resort does offer an ideal location when visiting the area. We hope you allow us another...More

Reviewed 1 March 2018

When we checked in we found out we were on the 3rd floor of a building without an elevator. We explained that my husband has had 2 knee replacements and does not do well climbing stairs constantly. They would not even attempt to find us...More

2  Thank Kimberly G
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 2 March 2018

Kimberly, We regret to know that your experience at our Westgate River Terrace Resort was anything less than exceptional. Please keep in mind that our accessible units are pre-assigned. We always recomment to make a special request ahead of time to avoid these type of...More

Reviewed 26 February 2018

We checked in with a large group of 50 late at night and the front desk was prepared and friendly. Overall the service was really good. They accommodated our request for a late checkout on a couple of the rooms and housekeeping was efficient. The...More

Thank memphis_m
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 28 February 2018

Memphis_m Thank you for sharing your feedback with us. We certainly do our best to ensure our guests’ overall satisfaction. We know how many choices you have when staying in this city and we are glad you chose our facility. It is our goal to...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 74 - US$ 202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
Details
Price range
US$ 74 - US$ 202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
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Traveller (389)
Room & Suite (167)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Lianna B
4 April 2018|
AnswerShow all 5 answers
Response from WestgateGuestRels | Property representative |
Hi Lianna, we do have designated smoking areas at our resort.
0
Votes
Carrie G
23 September 2017|
Answer
Response from carol k | Reviewed this property |
Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
-1
Votes
SettleC
15 July 2017|
AnswerShow all 4 answers
Response from rci72249 | Reviewed this property |
Yes
1
Vote
Room Tips
"Request an end room so you only have one neighbor you can hear."
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"Try to reserve a room on the water side. It is very soothing"
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"Check your room before accepting it."
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"Room with a balcony facing the river."
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