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07/05/2017 08/05/2017
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    River Terrace Resort & Convention Center

    240 River Rd, Gatlinburg, TN 37738-3208
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$ 12
    US$ 78
    US$ 66
    US$ 78
    US$ 72
    Traveller (328)
    Room & Suite (126)
    Pool & Beach (6)
    Brookside Resort
    989 reviews
    #33 of 78 hotels in Gatlinburg
     
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    904 reviews
    #19 of 78 hotels in Gatlinburg
     
    Crossroads Inn and Suites
    442 reviews
    #28 of 78 hotels in Gatlinburg
     
    Baymont Inn & Suites Gatlinburg On The River
    1,259 reviews
    #13 of 78 hotels in Gatlinburg
     
    Overview

    • Excellent18%
    • Very good25%
    • Average23%
    • Poor16%
    • Terrible16%
    Travellers talk about
    Free Parking
    Pool
    Restaurant
    Bar/Lounge
    Free Internet
    2.5 Star Hotel
    All hotel details
    Brookside Resort
    989 reviews
    #33 of 78 hotels in Gatlinburg
     
    The Edgewater Hotel
    904 reviews
    #19 of 78 hotels in Gatlinburg
     
    Crossroads Inn and Suites
    442 reviews
    #28 of 78 hotels in Gatlinburg
     
    Baymont Inn & Suites Gatlinburg On The River
    1,259 reviews
    #13 of 78 hotels in Gatlinburg
     
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    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
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    Reviews (830)
    Traveller rating
    Traveller type
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    11 - 15 of 830 reviews

    Reviewed 18 February 2017 via mobile

    We arrived the day before Valentine's Day and were pleasantly surprised to have a jacuzzi in our room. The room was very nice and the staff was very pleasant. Our only complaint was the Wi-fi it was weak or not at all. The clerk tried...More

    Thank Debra P
    Response from WestgateGuestRels, Public Relations Manager at River Terrace Resort & Convention Center

    Thank you for sharing your review with us. We are thrilled to know that you decided to visit us for your anniversary getaway and that you enjoyed your stay. It is also delightful to hear that you enjoyed the friendliness of our staff. We hope...More

    Reviewed 16 February 2017 via mobile

    Just got here tonight they offered an upgrade right off the bat customer service was amazing. Our room was more than we had anticipated because I did not know that we had a fireplace and a 65 inch flat screen on the wall. Riverview, iron...More

    Thank Peggy W
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center

    Thank you so much for sharing your feedback with us. We are thrilled to know that you enjoyed so many aspects of your vacation with us. We do hope that you allow us another chance to fully exceed your expectations again in the future. Luna

    Reviewed 15 February 2017

    We chose to travel to Gatlinburg the week of our anniversary (before Valentine's Day). Since it was a slow time, the front desk upgraded our room. We enjoyed the location and atmosphere was very pleasant.More

    Thank gmort7
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center

    Thank you for taking a moment to share your feedback with us. It brings us happiness to learn that you found pleasure in our accommodating resort staff, along with the location and atmosphere of our property. Your satisfaction is very important to us. It is...More

    Reviewed 13 February 2017

    I made reservations with this resort two months prior to visiting. I booked a specific room with specific amenities and when we arrived the room was nothing like described. When i called the front desk to question why we were placed in the wrong room...More

    4  Thank Brittany B
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center

    Your comments are appreciated. We are disappointed to see that you may have had some concerns with your booking process. It does please us, however, that our reservations supervisor was able to assist in rectifying your concerns. Your feedback will assist us to better ourselves...More

    Reviewed 6 February 2017 via mobile

    I stayed here in september 2016 for 5 days. Its a basic hotel room but the decor is very datedand its obvious that areas of the room and facility need to be repaired. The view out my window was a beautiful of the mountains, gaitlinburg...More

    1  Thank William S
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center

    Thank you for taking the time to share your feedback with us. We are pleased to see that you were able to enjoy of our property’s wonderful Smoky Mountain views, and great location. Your satisfaction is very important to us, and we aim to do...More

    Brookside Resort
    989 reviews
    #33 of 78 hotels in Gatlinburg
     
    The Edgewater Hotel
    904 reviews
    #19 of 78 hotels in Gatlinburg
     
    Crossroads Inn and Suites
    442 reviews
    #28 of 78 hotels in Gatlinburg
     
    Baymont Inn & Suites Gatlinburg On The River
    1,259 reviews
    #13 of 78 hotels in Gatlinburg
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Business Centre with Internet Access
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$ 75 - US$ 214 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Top resorts Hotel in Gatlinburg
    Photos
    Traveller (328)
    Room & Suite (126)
    Pool & Beach (6)
    Dining (1)
    Nearby
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    Questions & AnswersAsk a question
    SummerL0ve
    Hello, I have many concerns about my upcoming stay here. The reviews are horrible. Is this the same hotel associated with Westgate Resorts? I am thinking of cancelling based on the reviews. Should we book a different hotel?
    22 December 2016|
    Answer Show all 9 answers
    Response from afd49 | Reviewed this property |
    The staff was very nice though very polite
    1
    Vote
    Wenkenrhines
    Was there fire damage to the hotel?
    6 December 2016|
    Answer
    Response from WestgateGuestRels | Property representative |
    No, we are ok. Thank you for checking on us!
    1
    Vote
    Bob P
    Do you regularly treat each room for bed bugs?
    25 October 2016|
    Answer Show all 4 answers
    Response from WestgateGuestRels | Property representative |
    Thank you for reaching out to us. We would like to bring comfort to you, and inform that we routinely check and treat for possible pests in our units appropriately. These issues are uncommon, and of highest priority to all... More
    0
    Votes
    Room Tips
    "Rooms on the front have creek view. Rooms at the back side of the complex are at the top of a hill."
    Read review
    "Ask to see a room before signing on the dotted line."
    Read review
    "Choose a room with a river view."
    Read review
    "confirm parking before accepting room key."
    Read review