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River Terrace Resort and Convention Center

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Traveller (666)
Room & Suite (215)
Pool & Beach (12)

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Hotel direct offer!Tennessee Resident Discount
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#6 of 6 resorts in Gatlinburg
Location
Cleanliness
Service
Value
The perfect locale for a Great Smoky Mountains getaway, River Terrace Resort & Convention Center is a resort in Gatlinburg that offers easy access to Great Smoky Mountains National Park, Ripley's Aquarium of the Smokies and other downtown Gatlinburg attractions and outdoor recreational activities. Onsite amenities at River Terrace include Drafts Sports Grill and two heated outdoor pools (seasonal). In addition, a short trolley ride takes guests to the state-of-the-art Wild Bear Falls water park.
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Property amenities
Free parking
Wifi
Pool
Bar / lounge
Business Centre with Internet Access
Conference facilities
Non-smoking hotel
Outdoor furniture
Parking
Outdoor pool
Fence around pool
Restaurant
Vending machine
Banquet room
Meeting rooms
ATM on site
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Private balcony
Telephone
Iron
Coffee / tea maker
Microwave
Flatscreen TV
Complimentary toiletries
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
River View
Languages Spoken
English
Hotel links
Special Rate:Tennessee Resident Discount
1230Reviews38Q+A100Room tips
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Keilyn P wrote a review Dec 2023
2 contributions
+1
From the beginning the ice machine where broken you need to go to the lobby to go get some ice. The tv is outdated is old and it didn't work like supposed to. We stay for almost a week and the trash outside of our room in the halway was never taken out. The bathroom inside was dirty with hair on the wall and the bathtub rusty and dirty. There's no phone reception in the area and the internet doesn't work properly either. Theirs ain't much power outlets either in the room the balcony light didn't work.Theres no light at all in the room is very dark theres just 2 table top lamps and thats it no curtains for the door on the balcony. There's no mirrors at all in the room the bathroom sink is very very low to the floor. Sadly the hotel is located in a great area but it definitely needs remodeling.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: The hotel is in a excellent location amazing close to everything but is outdated not worth the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AC040677 wrote a review Dec 2023
5 contributions
+1
Hotel's Favourite
Wonderful and perfect location. From the checkin to the checking out, we have absolutely loved our stay there. The room was nice and clean. The bed was really comfortable, nice set of tv channels, balcony view of the city was so relaxing and enjoyable. The bathroom was clean, much water pressure, and a vent. My very small complaint was Wi-Fi wasn’t good. We used our unlimited data but as more people came into town, we noticed our data slowed down. What a time we had and look forward to coming back next year. ❤️❤️❤️❤️
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Holidays season be mindful, lots of people poured in Saturday and Sunday. Going to Pigeon Forge...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gigi T wrote a review Dec 2023
5 contributions1 helpful vote
We went with a Westgate Resort special and added an extra day. I gave it 3 because the people were very kind and the fireplace was nice. Westgate didn’t stand behind this resort when we were told about it. The walls are so thin there is almost no reason to have them! The rooms need a lot more lighting and drawer space. The cabinets need an update. There is no towel hook near the shower. The coffee maker is very outdated. The furniture wasn’t awful but the table was unsteady. Like I said, I gave it a 3 because the staff at the actual resort were super friendly and nice.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Very thin walls. Dark and missing a few conveniences.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Joyce J wrote a review Dec 2023
Columbia, South Carolina2 contributions
+1
I have no complaints about this Resort We've been there 4 years in a row. So convenient to everything in Gatlinburg. The service we received was excellent. The cleanliness was very good friendly staff. I would recommend this resort to anyone. If you have kids they'll love Anastasia, big kids love it too.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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tberry262 wrote a review Nov 2023
Finger, Tennessee16 contributions3 helpful votes
As far as the room, there was nothing special about it. We did have a private balcony overlooking the strip. The room was spacious, clean & the bed was very comfortable. Our room could us a little updating. There was 1 receptacle that didn't work but that was not an issue for us. The issue that people might have is that our room was on a very steep hill & if you wanted to walk to the Parkway, the hill was a little hard to walk up after walking for hours of sightseeing. It would wear you out & it would not be for a person who had issues walking. I would stay there again.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Very friendly staff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Westgate Resorts, Owner at River Terrace Resort and Convention Center
Responded 7 Dec 2023
Hi Tberry, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the spacious and clean room, as well as the comfortable bed. We're sorry to hear about the issue with the receptacle and the steep hill leading to the Parkway. We appreciate your honesty and will take your comments into consideration as we work to improve our guests' experience. We hope to have the opportunity to welcome you back again in the future. Best Wishes, Social Media Support
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jamie M wrote a review Nov 2023
1 contribution
Great location. Needs updating, cleanliness is questionable. Hot water in tub shot out black water and flakes, tub pealing. Beer left in fridge from previous guest walls paper thin Left with ringworm
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Westgate Resorts, Owner at River Terrace Resort and Convention Center
Responded 6 Dec 2023
Hi Jamie, We apologize for any inconvenience you've faced. We take your comment very seriously, we ask that you please send us an email to westgate_customercare@wgresorts.com with any photos as well as any information regarding your reservation as we would like to forward this to our management team. We hope to hear from you soon. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kellie G wrote a review Nov 2023
1 contribution
We got the King room with a fireplace and balcony. Pros.....The front desk people are very nice. The matress seemed to be somewhat new ............The hair dryer worked. Cons.....it is OLD....very OLD. The tub with the shower head was gross....the tub was stained and flexed when you stepped on parts of it, like it was going to fall thru, and there were tiles broke on the floor. The floor was SO dirty, the outlets were cracked and it smelled musty and mildew-like....it was not good. I should not have to ask for a renovated room. They were not at capacity by far. No breakfast when about every other place has it. I'm sorry I spent the money I did.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: For the money it is not worth it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Westgate Resorts, Owner at River Terrace Resort and Convention Center
Responded 6 Dec 2023
Hi Kellie, We're truly sorry for any issues you've encountered during your stay. Please know that our team is always available to make sure your room is clean, if there are any issues we ask that you let our front desk know and they will be happy to send someone to assist. We hope to get the chance to have you in the future and provide a better experience. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mary r wrote a review Oct 2023
Dickson, Tennessee1 contribution
The front desk workers were very friendly and nice but that’s about the only good thing I have to say about River Terrance. Sheets where stained, outlets didn’t work. When we got there we had only 1/2 roll of toilet paper, no daily housekeeping. I had asked that our room by cleaned at 9 am Friday morning and they showed up at 9:30 pm wanting to clean our room. The only way to get in touch with front desk was to txt them. I would not recommend this place to stay
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don’t go
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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DJ wrote a review Oct 2023
1 contribution
The customer service is outstanding. Night and morning staff are top notch. They went above and beyond to make sure our room accommodations were meeting our expectations. Great views from the River Tower #3324. Even though there isn't food directly on-site everything is conveniently across or adjacent to the property. You're easily able to walk to main attractions. We were given dining recommendations, went to Sun Diner, highly recommend the food delicious & service exceptional.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: Ample parking for hotel guest. Be aware not all rooms have been renovated. There is a coffee...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Aracely V wrote a review Oct 2023
1 contribution
Fleas in bed, rusted sink. Fleas in new “clean” sheets Broken blinds Dirty smell, took the 99$ offer so felt like we couldn’t complain until my husband had bites all over and so did my son. Non-smoking room still smelled like smoke
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Westgate Resorts, Owner at River Terrace Resort and Convention Center
Responded 6 Dec 2023
Hi Aracely, We are sorry to hear you had this experience. we take claims like this extremely seriously, please send us an email to westgate_customercare@wgresorts.com with any photos taken of the unit during your visit. We hope to hear from you soon. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹6,464 - ₹13,095 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
river terrace hotel gatlinburg, river terrace resort and convention center, river terrace gatlinburg
LOCATION
United StatesTennesseeSevier CountyGatlinburg
NUMBER OF ROOMS
205
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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RIVER TERRACE RESORT AND CONVENTION CENTER (Gatlinburg) - Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about River Terrace Resort and Convention Center
Which popular attractions are close to River Terrace Resort and Convention Center?
Nearby attractions include Gatlin's Escape Games (0.2 km), Impossibilities Magic, Mindreading and Mayhem! (0.4 km), and Breakout Games Gatlinburg (0.1 km).
What are some of the property amenities at River Terrace Resort and Convention Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at River Terrace Resort and Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at River Terrace Resort and Convention Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at River Terrace Resort and Convention Center?
Yes, free parking is available to guests.
What are some restaurants close to River Terrace Resort and Convention Center?
Conveniently located restaurants include Tennessee Jed’s, Chesapeake's Seafood and Raw Bar, and New Orleans Sandwich Company.
Are there opportunities to exercise at River Terrace Resort and Convention Center?
Yes, guests have access to a pool during their stay.
Is River Terrace Resort and Convention Center located near the city centre?
Yes, it is 0.2 km away from the centre of Gatlinburg.
Does River Terrace Resort and Convention Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to River Terrace Resort and Convention Center?
Many travellers enjoy visiting Noah Bud Ogle Cabin (4.2 km) and Historic Ogle Log Cabin (0.3 km).
Does River Terrace Resort and Convention Center have any great views?
Yes, guests often enjoy the mountain view available here.