River Terrace Resort and Convention Center
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Hotel direct offer!Tennessee Resident Discount
$168
$148
Free cancellation until 20/08/22
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About
#53 of 70 hotels in Gatlinburg
Location
Cleanliness
Service
Value
The perfect locale for a Great Smoky Mountains getaway, River Terrace Resort & Convention Center is a resort in Gatlinburg that offers easy access to Great Smoky Mountains National Park, Ripley's Aquarium of the Smokies and other downtown Gatlinburg attractions and outdoor recreational activities. Onsite amenities at River Terrace include Drafts Sports Grill and two heated outdoor pools (seasonal). In addition, a short trolley ride takes guests to the state-of-the-art Wild Bear Falls water park.
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Property amenities
Free parking
Wifi
Pool
Bar / lounge
Business Centre with Internet Access
Conference facilities
Non-smoking hotel
Outdoor furniture
Parking
Outdoor pool
Fence around pool
Restaurant
Vending machine
Banquet room
Meeting rooms
Picnic area
ATM on site
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Private balcony
Telephone
Iron
Coffee / tea maker
Microwave
Flatscreen TV
Complimentary toiletries
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
River View
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
74Restaurantswithin 0.5 km
127Attractionswithin 0.5 km
1191Reviews36Q+A100Room tips
Reviews
Traveller rating
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Dog friendly; the rooms were s bit dated but clean. I would love to stay again because it's close to the shopping and amusement. Warning to those with mobility issues: some of the buildings are situated on a step incline. The wi-fi is basically nonexistent, and the phones in the room often fade out and crackle. It's best to use your cell to contact the front desk.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Steep incline to access done if the buildings
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1 Helpful vote
Helpful
+1
Westgate puts potential buyers coming to look here. They should be ashamed. This property is filthy and outdated. Staff is super friendly, location is great and pools are nice and well heated, those are about the only positive things I can say. We spoke to several other couples at the pool and they had the same feelings about the property. Literally holes in the shower curtain. Tough to see in pictures. Brown bathroom counters. Blinds look like they have not been cleaned in years.
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Date of stay: June 2022Trip type: Travelled with family
1 Helpful vote
Helpful
Great views, but Wifi quality was not suitable for remote work as the connection repeatedly cuts out. You’ll have to ask to have your room cleaned and you’ll have to seek out your breakfast elsewhere in town because their restaurant is still not open.
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Date of stay: May 2022Trip type: Travelled on business
2 Helpful votes
Helpful
Response from Westgate Resorts, General Manager at River Terrace Resort and Convention Center
Responded 4 weeks ago
We are deligthed to know you enjoyed our beautiful views and convenient location. We apologize for the issues you experienced with our Wi-Fi as we are always looking for ways to improve our amenities. Guest satisfaction is one of our top priority and we regret that we fell short during your stay. Please revisit us in the future to see how we are working hard to exceed your expectations.
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Outdated. Outdated. Outdated. Nice staff. Pool was closed. Did I mention outdated? Good location. Outdated. No elevator. Outdated. Could use more parking. Restaurant was closed. Outdated. Outdated. Near several restaurants and candy shops. Wouldn’t stay again.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Parking is at a premium at night
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Helpful
Response from Westgate Resorts, General Manager at River Terrace Resort and Convention Center
Responded 4 weeks ago
Thank you for taking the time to share your experience. We are truly disappointed to learn that you did not find your stay enjoyable. While we understand that some of our units may be dated, we are fully committed in enhancing the property features through a renovation schedule. We appreciate our guest’s and owner’s patience during this process. It is our hope to have another opportunity to provide you with a relaxing stay.
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+1
Hotwire chose this room for us claiming it was a 3 1/2 star. I would maybe give it a 2. It’s pretty from the outside, the location is wonderful, the staff was really friendly. My issue with the hotel is the room. We entered the room and it had a terrible musty smell. The sliding glass door was heavy and difficult to open but the view was nice. The entire place needs remodeled. The room has to have been done in the 90s. I wouldn’t sit on the chairs because they looked so old and dirty. The carpet also looked old and dirty and I only wore shoes to walk on it . There was a super small sink in the bathroom and then another sink in the room. Every time you would flush the toilet, the toilet was actually warm to the touch which I found very odd. The bathtub had a large area that had been peeled off (see pic) . The beds were very comfortable. We don’t smoke and are sensitive to the smell, the people beside us were heavy smokers, smoking on their balcony and that smell got into our room. We couldn’t really use the balcony much because of the strong smell. Again the staff was very nice. The pool area looked nice but we didn’t swim, the time we wanted to swim it was locked. I wouldn’t book here again unless the rooms had been remodeled and some type of smoking area or a few smoking rooms could be designated The smell was overwhelming at times.…
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Date of stay: May 2022Trip type: Travelled as a couple
Helpful
As other reviewers have said, this hotel’s saving grace is it’s location. We have stayed here a few times over the years and have never been disappointed, until this time. The staff are friendly and helpful, the rooms are not bad at all, the pool area was good. My only problem was at check in, we were told there was no room service, which to me meant food. Turns out there was no maid service. I like staying in hotels as opposed to cabins because I like to come back after being out all day and find clean towels, a bed made, my sink wiped out, & trash empty. Instead we had to call/text every time we needed towels, trash bags, coffee, etc. I understand that it’s hard to find employees in this day and time and I didn’t really mind too much. I just wish it had been explained a bit more in the beginning. All said, it’s not a magnificent place to stay, but it is a good place to stay.…
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Date of stay: May 2022Trip type: Travelled as a couple
Helpful
The location is excellent and the room was very clean…what I’d expect from a mid-range property.. The internet; however, is terrible. When and if you can connect to this unsecured network, the signal is weak and the speed is glacial. It’s amazing that a property that claims to be a conference center is unsecured, very spotty and extremely slow if you can connect. Please upgrade your infrastructure.
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Date of stay: May 2022Trip type: Travelled with friends
Helpful
Response from Westgate Resorts, General Manager at River Terrace Resort and Convention Center
Responded 4 weeks ago
We appreciate you taking the time to share your experience. It's great to know you enjoyed our convenient location and appreciated our attention to cleanliness. However, please accept our apologies for the the challenges with our WIFI connection. Our goal is to exceed your expectations by delivering an outstanding experience, and we unfortunately fell short of this goal during your recent stay. Your comments have been shared with our leadership and IT teams so that we may better serve you in the future.
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We picked this hotel because it was pet friendly. The location was great for visiting Gatlinburg. The staff were always friendly and helpful. This is an older facility. The rooms were clean, comfortably large, and everything worked. But they did show a fair amount of wear and had a somewhat awkward layout. There was a nice balcony that had a great view of the city. The buildings are built on a steep hill that some may find difficult to walk up. The upper floors of the upper buildings have the best view. Our building did not have an elevator. Not sure about other buildings. The hotel is next to the main part of tourist area and I would suggest leaving your car at the hotel and walking.
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Date of stay: March 2022
Value
Service
Sleep Quality
Room Tip: The upper floors in the upper buildings have a great view although the lower buildings may have a...
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Helpful
Response from Westgate Resorts, General Manager at River Terrace Resort and Convention Center
Responded 19 Mar 2022
Greetings, Joel. Thank you for reaching out to us regarding your recent stay with us and taking a moment out of your day to leave us feedback. We understand your sentiment regarding the feedback you mentioned during your visit. Us at Westgate want to ensure all of our guests have an exceptional experience with us. We'll make the necessary corrections to ensure future guests or yourself won't have this happen again. We hope this can be resolved for you and won't deter you from giving us another opportunity to give you the visit you deserve. Kind regards.
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Front staff was friendly and did well managing the influx of sudden guests. We were put in room 1101. First building. Bottom floor, end hall. Adjoining room with walls that you could hear a pin drop thru. No idea why our bathtub was in the middle of the room. Couples suite maybe? Very odd. Painted paneling. Needs some serious updates. Had a table and two small chairs. Needs a love seat or fold out couch instead with a coffee table. There was plenty of room for one in ours. Pics did not depict the condition of our room at all. LOCATION LOCATION LOCATION is phenomenal here so I guess that’s what we really paid for. And maybe prices were higher for Spring Break?
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Date of stay: March 2022Trip type: Travelled with family
Helpful
Response from Westgate Resorts, General Manager at River Terrace Resort and Convention Center
Responded 19 Mar 2022
Greetings, Kelly. Thank you for reaching out to us regarding your recent stay with us and taking a moment out of your day to leave us feedback. We're sorry to hear that your stay with us wasn't the best one. We understand your sentiment regarding the issues that occurred during your visit. Were you able to speak to our front desk team or supervisors/manager in hopes to get things resolved? Us at Westgate want to ensure all of our guests have an exceptional experience with us. We'll make the necessary corrections to ensure future guests or yourself won't have this happen again. We hope this can be resolved for you and won't deter you from giving us another opportunity to give you the visit you deserve. Kind regards.
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This place is overpriced for what it is. The only reason we stayed here is because they allowed dogs (for an extra fee). PROS: Allows dogs. Super friendly and helpful staff. Location in Gatlinburg is close to many restaurants and entertainment. CONS: Outdated rooms with old fixtures and heating. Worn carpeting. Overpriced (plus a pet fee). Not really a "resort" that I saw, just several simple hotel buildings grouped together. Dog friendly but no available area for pets to walk and do their business on property. We won't ever stay here again. There are better updated hotels with better views and better amenities in Gatlinburg.
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Date of stay: February 2022Trip type: Travelled as a couple
Room Tip: Stay somewhere else, if you want cheap rooms then find a cheap hotel. Don't use this cheap hotel...
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1 Helpful vote
Helpful
Response from Westgate Resorts, General Manager at River Terrace Resort and Convention Center
Responded 19 Mar 2022
Greetings, Jason. Thank you for reaching out to us regarding your recent stay with us and taking a moment out of your day to leave us feedback. We're sorry to hear that your stay with us was an unpleasant one. We understand your sentiment regarding the issues that occurred during your visit. Were you able to speak to our front desk team or supervisors/manager in hopes to get things resolved? Us at Westgate want to ensure all of our guests have an exceptional experience with us. We'll make the necessary corrections to ensure future guests or yourself won't have this happen again. We hope this can be resolved for you and won't deter you from giving us another opportunity to give you the visit you deserve. Kind regards.
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PRICE RANGE
$149 - $244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
river terrace hotel gatlinburg, river terrace resort and convention center, river terrace gatlinburg
LOCATION
United StatesTennesseeSevier CountyGatlinburg
NUMBER OF ROOMS
205
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Claim Your Listing Frequently Asked Questions about River Terrace Resort and Convention Center
Which popular attractions are close to River Terrace Resort and Convention Center?
Nearby attractions include Ripley's Aquarium of the Smokies (0.2 km), Smoky Tours (0.4 km), and Impossibilities Magic, Mindreading and Mayhem! (0.4 km).
What are some of the property amenities at River Terrace Resort and Convention Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at River Terrace Resort and Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at River Terrace Resort and Convention Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at River Terrace Resort and Convention Center?
Yes, free parking is available to guests.
What are some restaurants close to River Terrace Resort and Convention Center?
Conveniently located restaurants include Tennessee Jed’s, Chesapeake's Seafood and Raw Bar, and New Orleans Sandwich Company.
Are there opportunities to exercise at River Terrace Resort and Convention Center?
Yes, guests have access to a pool during their stay.
Is River Terrace Resort and Convention Center located near the city centre?
Yes, it is 0.2 km away from the centre of Gatlinburg.
Does River Terrace Resort and Convention Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to River Terrace Resort and Convention Center?
Many travellers enjoy visiting Noah Bud Ogle Cabin (4.2 km) and Historic Ogle Log Cabin (0.3 km).
Does River Terrace Resort and Convention Center have any great views?
Yes, guests often enjoy the mountain view available here.