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25/12/2017 26/12/2017
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    River Terrace Resort & Convention Center

    240 River Rd, Gatlinburg, TN 37738-3208
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    25/12/2017 26/12/2017
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    Traveller (370)
    Room & Suite (132)
    Pool & Beach (5)
    Overview
    • Excellent18%
    • Very good27%
    • Average22%
    • Poor16%
    • Terrible17%
    Travellers talk about
    Free Internet
    Free Parking
    Pool
    Non-Smoking Hotel
    Restaurant
    Bar/Lounge
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Self-Serve Laundry
    Private Balcony
    2.5 Star Hotel
    All hotel details
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    Rooms
    25 Dec26 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    JPMiles / Payback Arrow
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    JPMiles / Payback Arrow
    Reviews (912)
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    1 - 5 of 902 reviews

    Reviewed 4 days ago

    The room was acceptable. Older, paint chipping but not dirty. It had an amazingly large tub in the bedroom. Which was super relaxing. The walls are SO thin. We heard the activity our neighbors were engaging in... it was almost funny but also extremely gross...More

    Thank Ashley S
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 2 days ago

    Thank you for taking the time to share your review with us. We are glad to know that you enjoyed a great overall experience at our resort and that you found comfort in your accommodations. We certainly appreciate you sharing your comments with us and...More

    Reviewed 4 days ago via mobile

    There were some things that could be better, like trim on the bathroom counter, or a new counter. But, it was clean. There is tile when you first enter the room. It covers an area where the closet is and a sink with counter, and...More

    Thank Kim W
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 2 days ago

    We appreciate you sharing your review. It is such a delight to know that you had a great time during your visit with us. We also appreciate you sharing your suggestions with us; our guests' feedback is extremely vital in ensuring our guests overall experience...More

    Reviewed 4 weeks ago

    This hotel was totally what I expected after seeing others pictures and reading reviews. It definitely needs to be updated.Our bathroom for example had paint chipping from the ceiling, terrible water flow and the knobs in the shower were so loose I thought they were...More

    Thank Lori B
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 2 weeks ago

    Thank you for choosing the River Terrace Resort and Convention Center. We appreciate you sharing with us the details of your stay and for letting us know of your concerns. We certainly hope that while you were staying with us that you brought them to...More

    Reviewed 4 weeks ago via mobile

    Great stay but the parking for the creekview rooms is extremely tight especially if you drive a truck, there is a wall directly behind the parking spots and spaces are tight so it does make it difficult also for the price for the rooms this...More

    Thank 01carly
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 3 weeks ago

    Thank you for taking a moment to share with us your thoughts after your most recent stay at the River Terrace Resort and Convention Center. We thank you for this feedback as information such as this allows us to better evaluate our performance and gives...More

    Reviewed 4 weeks ago via mobile

    Room was clean with the exception of some dead bugs on the carpet next to the sliding glass door going out onto the balcony. The main issue with this hotel, at least the section we stayed in, is it needs updating badly. The tub was...More

    Thank Lori C
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 3 weeks ago

    Thank you so much for letting us know what parts of your stay and our property were to your liking and of course, not to your liking. Feedback like this helps us to identify areas in which we could improve to make future guests stays...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$ 73 - US$ 239 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Top resorts Hotel in Gatlinburg
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 205
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotwire, Travelocity, Hotels.com, getaroom.com, Cancelon and HotelQuickly so you can book your River Terrace Resort & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • River Terrace Hotel Gatlinburg ,
    • River Terrace Resort And Convention Center ,
    • River Terrace Gatlinburg
    Add Photo Photos
    Traveller (370)
    Room & Suite (132)
    Pool & Beach (5)
    Dining (1)
    Hotel & Grounds (211)
    Bathroom (31)
    Business Centre & Event Rooms (3)
    Nearby
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    Ask a question
    Questions & Answers
    Carrie G
    23 September 2017|
    Answer
    Response from carol k | Reviewed this property |
    Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
    -1
    Votes
    SettleC
    15 July 2017|
    AnswerShow all 4 answers
    Response from rci72249 | Reviewed this property |
    Yes
    1
    Vote
    deborah l
    24 June 2017|
    AnswerShow all 6 answers
    Response from Marsha W | Reviewed this property |
    We stayed at the hotel in mid-May and I reviewed it and also answered a specific question. The hotel was worn as I noted but the room was clean, the location great, the price low, and the staff courteous and professional.
    2
    Votes
    Room Tips
    "Try to reserve a room on the water side. It is very soothing"
    Read review
    "Check your room before accepting it."
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    "Room with a balcony facing the river."
    Read review
    "Ground floor by swimming pool and creek."
    Read review
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