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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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3,063 Reviews from our TripAdvisor Community

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There are newer reviews for Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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Showing 3,050: English reviews
NC
Reviewed 6 days ago NEWvia mobile

Dark brown liquid dripping from the ceiling in our bathroom. Was told problem was simply the room above left the shower curtain out and the problem was fixed. Started leaking again at midnight with water even darker. Manager promised to return reward points used for stay but never did so. Cookies were stale. Breakfast foods were not good. Front desk...

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Helpful?
1Thank rpdhall
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Valued Guest, Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to...

Omaha
Reviewed 1 week ago via mobile

Great hotel, especially if you have kids. Rooms are large and comfortable, views are amazing, food was great, pool was a lifesaver for our 3 year old, trolley pick-up at the front door was a perfect way to get down to town. Already planning our next stay here!!!!

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Helpful?
1Thank mbudler
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you for staying with us during your visit to Gatlinburg and for taking the time to post a review on TripAdvisor. We are delighted you had such a great experience and look forward to hosting your next visit to the Smokies! Safe travels, Tonya

Daytona Beach, Florida
Reviewed 1 week ago

Enjoyed my visit! Stayed the weekend for a fantastic food show. The bartender in the lounge was very professional and perfect for small talk and keeping the drinks full! Don't forget to try the breakfast buffet!

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Helpful?
Thank YeahYeahNick
Martha W, Executive Administrative Assistant to General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you for staying with us and sharing your experience with others. I passed along your kind comments to our lounge and breakfast team. So glad you enjoyed their service! Travel safely and we hope to see you again soon.

Nolensville, Tennessee
Reviewed 1 week ago

I stayed at the Park Vista for two nights. The lobby and elevators are very dated and the room was large but not as clean as it should have been. I had a "partial" view which means I could see the lights down below but also a lot of the roof of the lower level. The strangest thing IMO was...

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Helpful?
Thank TNSuperteacher
Tiffany D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you for taking the time to provide us with feedback regarding your recent stay. I assure you that the team here is working very hard to continually improve our property and to provide all of our guests with the products and services that will exceed your expectations. You indicated that you had a number of areas in which we...

Maryville, Tennessee
Reviewed 1 week ago

Would stay again. My family enjoyed the pool and the slides. We liked how close it was to the gatlinburg strip and that the hotel was located in a secluded spot. Fun time and nice for the price that you pay.

Review collected in partnership with DoubleTree by Hilton
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1Thank W6311MHfrankr
Martha W, Executive Administrative Assistant to General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you for staying with us and sharing your experience with others. I am so glad you enjoyed the pool, and appreciated our secluded but convenient location! Travel safely and we hope to see you again soon.

Tipp City, Ohio
Reviewed 1 week ago

We were in town for a soccer tournament. Hotel was fully booked so things like the elevators were a bit slow. Overall it was a good value for the $. Room was clean. Pool is above average. Front desk was a bit inconsistent but not horrible. We typically stay in a cabin when visiting for vacation but will consider Park...

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Helpful?
Thank mschellhouse
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Valued Guest, Thank you so much for your review. We're so glad to hear that you enjoyed your stay with us. I have passed your comments on to our Rooms Division Manager for review with her team. We look forward to serving you again when you return to Gatlinburg!!! Safe Travels, Tonya

knoxville, United States
Reviewed 1 week ago

Have nothing but good things to say about Park Vista very clean hotel with a lot of amenities. The indoor pool was one of the main reasons we booked along with the type of room that accommodated our needs

Review collected in partnership with DoubleTree by Hilton
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Thank 705claytonc
Martha W, Executive Administrative Assistant to General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you for staying with us and sharing your experience with others. Your generous kind words are most appreciated! Travel safely and we hope to see you again soon.

Reviewed 1 week ago

I have stayed here numerous times. We are from Kingsport and visit Gatlinburg often. We were placed on the first floor with a view over looking the maintenance parking. we stayed here twice in the month of March and both times experienced problems with front desk personnel being unkind or incompetent . The first stay we were woken from our...

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Helpful?
Thank Sting89
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Valued Guest, Thank you for reaching out to share feedback on your recent stay with us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us, and we have alerted our Rooms Division Manager of your comments so that we can address your experience and ensure that we incorporate this into our ongoing service training...

Reviewed 1 week ago via mobile

This is the second time we have stayed here. Beautiful views, comfy beds, amazing pool and good food! I brought the kids here for Spring Break. It was cold outside so it is so nice to have a beautiful indoor pool. We can't wait to come back!

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Helpful?
Thank Jennifer J
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Jennifer, Thank you for staying with us during your Spring Break visit to Gatlinburg and for taking the time to post a review on TripAdvisor. We are delighted you enjoyed our pool and had such a great experience. We look forward to hosting your next visit to the Smokies! Safe Travels, Tonya

Knoxville, Tennessee
Reviewed 1 week ago via mobile

I have stayed here numerous times. We are from Knoxville and visit Gatlinburg often. I booked my room directly through their website. We were placed on the first floor with a view over looking the maintenance parking. Our balcony door seemed to be drafty and especially when I had the curtains open it was cold. I asked to be moved...

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Helpful?
1Thank Ashley D
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards and we’ve addressed the problems you mentioned with our team. Thank you for alerting us to this issue, and we thank you for being open to give us another chance to show you the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 

Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 7,200 - ₹ 16,625 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Reservation Options:
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Also Known As:
Park Vista Resort
Park Vista Motel Gatlinburg Tn
Park Vista Gatlinburg
Park Vista Hotel Tenn
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
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Questions & Answers

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Questions? Get answers from Park Vista - DoubleTree by Hilton Hotel - Gatlinburg staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up you stay the better the view.”
 of 5 bubbles DRussell40, 22 Mar 2017 | Read review
“405 was lovely!”
 of 5 bubbles lisas624, 21 Mar 2017 | Read review
“service elevators can save you considerable time”
 of 5 bubbles mschellhouse, 16 Mar 2017 | Read review
“Specify city or mountain view, depending on your preference. Higher floors are probably quieter.”
  • View from the 13th floor
 of 5 bubbles Susan_7654, 14 Mar 2017 | Read review
“3rd floor or above; ask for mountain & city view.”
 of 5 bubbles 556carolh, 10 Mar 2017 | Read review
5 of 5