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Holiday Inn Club Vacations Smoky Mountain Resort

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880 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Club Vacations Smoky Mountain Resort
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Showing 878: English reviews
Phoenix, Arizona
Reviewed 4 March 2014

We stayed here for a timeshare presentation trip from 28 February to 4 March. The Festival of Lights runs through the end of February, and this is a must see. The whole town is lit up like Christmas. The staff was very friendly and welcoming, and the resort was conveniently located. Just a few minutes of walking took you down...

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1Thank jpaweleck
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Jpaweleck, Coming from a 20 review contributor, I am beyond happy to hear that y’all enjoyed your stay and sales presentation. Was this your first visit to our beautiful Smoky Mountain Area? You definitely ate good and experienced some of our top attractions along with The Great Smoky Mountains National Park. I hope y’all will come back and experience summer...

Pekin, Illinois
Reviewed 3 March 2014

We traded into this resort via RCI. Although off season, we certainly enjoyed getting away from the subfreezing temps and deep snowcover of home for a while. We had a very nice 2 BR unit (looked just like the pictures on the TripAdvisor page). Room was clean and up to date. Security was very good with entrance to the elevator...

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Thank RetiringAt62
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

WOW! Now this is what we love to hear Retiring at62. It tickles me that y’all enjoyed your stay with us! We work very hard to meet and really exceed our guest expectations, for every one of their stays. My team and I know that there are many lodging options in the Gatlinburg Smoky Mountain area for you to choose...

Lexington, Kentucky
Reviewed 2 March 2014

My husband and I stayed at the hotel over the weekend; it was conveniently located within walking distance to everything downtown. The staff was very welcoming upon arrival and even called when we got into our hotel room just to ensure everything was ok. The only compliant we had was when we went to get our parking tag we had...

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Thank LeslieS564
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Thanks for reviewing your stay with us Leslie S. I am real happy to hear you and your husband had such a good time! I want to apologize for the issues with your parking pass sometimes our excitement and passion for sharing this great opportunity with our guest is a little much. All of our mattresses where recently replaced. On...

Kingsport, Tennessee
Reviewed 1 March 2014

Checked in and could not get parking pass. Gentlemen was busy selling and told me to unload and come back. After dinner came back to room and water was coming through the recessed can in ceiling. Staff on hand was helpful, but for $ this is unacceptable. We shall see what the outcome is in the morning when room above...

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Thank Trippdaddy
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello Trippdaddy, I am very sorry that you experienced the small water leak, caused from the guest on the floor above you overfilling their tub, during your stay. I am really confused as to why you rated our service so low. As soon as you made my team aware of the issue they responded immediately. Tyler our night security offered...

Hendersonville, Tennessee
Reviewed 23 February 2014

By listing this time share club with other hotels is a true disservice. The first issue is that they do not have daily housekeeping. This was never made clear. The time share does supply towels and sheets, however these are not changed or cleaned during your stay. You are expected to wash and dry these items yourself. Second is there...

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10Thank Mark N
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Mark N, Please review the conformation provided at the time of booking, on the internet, it clearly states that we do not offer daily linen and towel exchanges as there is 6 sets provided in our 1 bedroom units and 10 sets in our 2 bedroom units. With that said if you would have made us aware that you wanted...

Reviewed 22 February 2014 via mobile

Was very surprised at how nice the room was. Every one was very friendly and courteous. The rooms were very clean and spacious. The location is definitely a plus to. Will definitely be staying here again and I would highly recommend staying here.

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Thank Jennifer S
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello there Jennifer S, Thank you for taking the time to review your recent stay with us! We work very hard to give our guest a vacation experience that far exceeds their highest expectations. I hope to see you on your return trip here to the Great Smoky Mountains and Gatlinburg area. Don Ward

Reviewed 15 February 2014

My fiancée and I stayed in the 2 bedroom villa suite. The room was beautiful but as we entered the master bedroom, the bed had not been made and wet a bunch of wet towels were inside of the whirlpool tub. I called down to have something be done. They moved us to a new room where we found a...

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2Thank AdamJihaad24
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, AdamJihaad24 Thank you for reviewing your recent stay with us, I do greatly apologize that you had such a hard time during your stay. My AGM Tom Simmons has made several attempts to contact you privately please reach out to him here at the resort. I want to assure you that the situation you encountered is not the normal...

Saraland, Alabama
Reviewed 3 February 2014

We loved our recent stay in a 2 Bedroom. The awesome service and location make this the perfect place to stay in Gatlinburg. You can also purchase tickets for pretty much anything in town at the resort, and they are cheaper than buying them onsite at the venues. You simply can not beat the value of staying here. The rooms...

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2Thank austintanner
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hey there austintanner, It tickles me that ya’ll had such a good time with us! Our main focus here is to give our guest a” Legacy Experience” an experience that they want to share with those closest to them. I promise to work very hard to make sure that you have the same experience the next time you stay with...

Southside, Alabama
Reviewed 2 February 2014

My wife and I recently spent our 34th wedding anniversary here. We actually stayed here last year for our anniversary. As usual we were not disappointed. The entire staff was just as friendly and courteous as they were last year. They all make you feel more like family than guests. We did have one minor problem our first morning there....

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1Thank Rex B
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Well congratulations Rex B 34 years is something to crow about buddy, I am very happy that our resort family could play such a great part in your celebration not once but twice now , you know that we want this to become your anniversary standard. I promise to work very hard to always provide the best service and experience...

Salem, Virginia
Reviewed 31 January 2014

Great property! We were very impressed with the rooms, which were spacious and very clean! It has a great location for anything you want to do! And the staff was very nice and helpful! We will continue to stay there when we will be in that area!

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2Thank SalemSoccerMom
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Thank you for your review SalemSoccerMom, It tickles me when my guest have such a good time with their stay with us. When your travels bring y'all back our way make sure to let us know what you are looking for in your next stay and we will work very hard to make sure we exceed your expectations. Remember our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 

Additional Information about Holiday Inn Club Vacations Smoky Mountain Resort

Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 11,019 - ₹ 22,877 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Club Vacations Smoky Mountain Resort 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg
Hotel Style:
#2 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“We were there as part of a time share presentation. Sam was great. Really knew his business.”
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