Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
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Avg. ₹21,666 /night, 12/3 - 12/4
₹51,425
per night
₹25,713
per night
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4.0
#22 of 72 hotels in GatlinburgLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Nestled at the base of the Great Smoky Mountains in Gatlinburg, Tennessee, you'll find a mountain resort where you don't have to go far to experience the great outdoors - and the adventures that come with it. Smoky Mountain Resort is a lodge-inspired retreat with a quiet, yet convenient location next to Great Smoky Mountains National Park and near downtown Gatlinburg attractions. Our little guests love splashing the day away at the resort's pools, whirlpools and Splash Hollow, our interactive water feature. The mountain resort features a billiards room, arcade, fire pit, barbecue grills, a Fitness Center and the Mountaineer Center, which hosts even more activities and offsite excursions. Adventure outside the property and you'll find incredible Pigeon Forge and Gatlinburg attractions like Dollywood® and the Gatlinburg SkyBridge, which offers spectacular panoramic views of the mountains.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Hot bath
Vending machine
Business Centre with Internet Access
BBQ facilities
Convenience store
Indoor pool
Pool / beach towels
Outdoor pool
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Sun loungers / beach chairs
ATM on site
Self-serve laundry
Washing machine
Room features
Air conditioning
Additional bathroom
Private balcony
Seating area
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Charming
Languages Spoken
English
Location
404 Airport Rd, Gatlinburg, TN 37738
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
Mc Ghee Tyson Airport
44.5 km•
See all flights
Car Hire
23 Restaurants
within 0.5 kilometers
29 Attractions
within 0.5 kilometers
1,115Reviews45Q+A100Room tips
Reviews
Traveller rating
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- 90
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Detailed Reviews
We arrived at the resort at about 8pm we were greeted warmly by Heather at the front desk she was sweet and gave us a good recommendation of where to eat our first night in town and it was delicious just as she explained. Our room was jaw droopingly beautiful we had a two bedroom villa everything was neat and clean i wish we could have stayed longer from our balcony we had a view of a log cabin house and babbling brook so peaceful and relaxing, and at night the sky lift all in lights so pretty. I cook when I'm on vacation so it was great to experience some of the finest cook ware and sharpest knives I have ever used there was no utensil or odds and ends they did not provide. My favorite part of our villa was the fire place and garden jet tub in the master bedroom I may have spent more hours in there then the law allows. The amenities at the resort were so cool the water park area was so cool my whole family enjoyed it the green slide was my favorite over all the resort was a treat and worth every dollar spent I will definitely will be back.
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Date of stay: January 2021
Rooms
Cleanliness
Service
Room Tip:Â signature rooms are great but even the regular rooms here are.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 23 Jan 2021
Thank you for letting us know you had a great experience with us at Smoky Mountain Resort. Your kind words about Heather will be happily passed along to the team. We’re thrilled to see this rating and hope you’ll be back to see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came here for a long overdue vacation. From checking in to the entire staff were friendly and helpful. I’m unable to wear a mask and no problem from anyone. Are room was bigger and better than expected. Had a problem with the washer and dryer and they came right up and fixed it right away. The indoor pool was down because of a broken pipe, but the hot tub and pool outside was great. The outside pool was a little colder, but that might have been from the rain earlier. The only problem was the access to the out door pool was inoperable and they should have had a note on it. And in the morning, you could hear the noise from outside when the staff was pushing carts to clean other rooms. Also anything you needed was in your suite, including pool towels
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Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip:Â Any room would be great
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 15 Aug 2020
We know we've done it right at Smoky Mountain Resort when we hear such kind words from our guests! Please come back for even more fun soon. Thanks for the great rating.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the resort in a 1 bedroom suite using IHG points and all I can say is I was overwhelmed with the quality of the accommodations and friendliness of the entire staff (that's everyone from chambermaids to front office staff). The check-in was quick, but I was told that another member of staff was going to give me my keys. That was fine. I know it's a timeshare and I knew that I would be asked if I wanted to take a tour of the resort, so this was the best way to get that portion over with. I was given the pitch of cash or points to take a tour but since I already own a timeshare elsewhere told the salesperson that I wasn't interested. The saleslady presented me with my keys, no more questions, wished me and my wife a wonderful stay and we were on our way to our room. That was it. No pressure.
Our suite featured a king bedroom, connected to a bathroom/shower which also featured a washer/dryer combo and large sink and makeup area. The living room had a small dining table, stove, full sized fridge, microwave, coffeemaker, sofa and an outdoor deck which looked out towards a wooded area with a stream and the gondolas on the other side of town. We also saw a mother bear with her 2 cubs walking by while we were sitting on the balcony.
There is a great pool area and plenty of parking. Overall, this is a wonderful property and we were fortunate to have already secured a reservation for next Memorial Day Weekend in 2023 using IHG points.
Our suite featured a king bedroom, connected to a bathroom/shower which also featured a washer/dryer combo and large sink and makeup area. The living room had a small dining table, stove, full sized fridge, microwave, coffeemaker, sofa and an outdoor deck which looked out towards a wooded area with a stream and the gondolas on the other side of town. We also saw a mother bear with her 2 cubs walking by while we were sitting on the balcony.
There is a great pool area and plenty of parking. Overall, this is a wonderful property and we were fortunate to have already secured a reservation for next Memorial Day Weekend in 2023 using IHG points.
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Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HIClub Counselor, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 19 Jun 2022
We appreciate your rating of Smoky Mountain Resort, and hope this means we’ll see you again, sooner rather than later!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Within walking distance of downtown
Steps taken to minimize COVID 19 risks
Living room furniture/beds comfortable
Friendly staff
Indoor/outdoor pools
Dried blood on one of the comforters
Fridge not on and water on top shelf. No knob to turn it on. Water on the top shelf never went away so unable to put anything on the top shelf.
Stove/oven not working. Worker did fix that.
Dishwasher was very cheap model and very small. Cabinet door was taken off and dishwasher shoved into the big hole. When door opened, the machine fell forward out of the hole and stayed at a slant when loading. When closing the door, felt like cheap plastic was going to break.
Washer/dryer was 1 machine. No directions on how to use it. Front desk did not know how to use it. First load - we stopped the wash cycle after 3 hours. Maintenance then showed how to set the dryer. After 4.5 hours of washing, the dryer started. After 2 hours of drying, we stopped the machine and had wet clothes. 2nd load -wash cycle went 3.5 hours, dry cycle went 2 hours. Machine said the towels were dry, but they were soaking wet.
The fire place did not work either.
There were limited items in the kitchen. No pizza tin nor cutter...not even a cookie sheet to cook the pizza on.
Parking was very cramped and full with only 2 handicapped spaces in the parking garage. I was nervous every time we had to go in/out of the parking garage.
When I come back to Gatlinburg, I will be looking at other hotels in the area.
Steps taken to minimize COVID 19 risks
Living room furniture/beds comfortable
Friendly staff
Indoor/outdoor pools
Dried blood on one of the comforters
Fridge not on and water on top shelf. No knob to turn it on. Water on the top shelf never went away so unable to put anything on the top shelf.
Stove/oven not working. Worker did fix that.
Dishwasher was very cheap model and very small. Cabinet door was taken off and dishwasher shoved into the big hole. When door opened, the machine fell forward out of the hole and stayed at a slant when loading. When closing the door, felt like cheap plastic was going to break.
Washer/dryer was 1 machine. No directions on how to use it. Front desk did not know how to use it. First load - we stopped the wash cycle after 3 hours. Maintenance then showed how to set the dryer. After 4.5 hours of washing, the dryer started. After 2 hours of drying, we stopped the machine and had wet clothes. 2nd load -wash cycle went 3.5 hours, dry cycle went 2 hours. Machine said the towels were dry, but they were soaking wet.
The fire place did not work either.
There were limited items in the kitchen. No pizza tin nor cutter...not even a cookie sheet to cook the pizza on.
Parking was very cramped and full with only 2 handicapped spaces in the parking garage. I was nervous every time we had to go in/out of the parking garage.
When I come back to Gatlinburg, I will be looking at other hotels in the area.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 25 Sept 2020
Our guest experience is priority and we’re sorry for the shortcomings you encountered during your stay at Smoky Mountain Resort. We sent you a private message and would like to connect with you about what happened. Thank you for sharing your comments..
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I was offered this package in November 2019 I explained that I have 3 children and 2 adults. I saw that my credit card was charged 2 times for this and called in. The person I spoke with told me that my card had been run 2 times but had only been charged once. The charge appears 2 times on my credit card and still hasn’t been refunded. When my fiancé called in to make reservations she was told that we would only get a room to accommodate 2 adults and 2 children. This was not what was initially offered. Your staff told her that they would call her back within an hour but they never did. She never received a call back. I waited on hold for an extended period of time on several occasions trying to get a refund. I emailed guest relations and still have not received a refund or response. It has been almost 2 months with no response. Stay away from HICV Vacation Package!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 20 Jan 2020
We're so sorry to hear of the confusion surrounding your vacation for Smoky Mountain Resort. This doesn't sound right. We sent you a private message and would like to reach out to you about what happened. Thank you for sharing your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SO I purchased a Lattitude package after listening to time share speech for almost 3 hours. Me and spouse thought it would be a good deal to spend the money on family vacation and we specifically asked for Gatlinburg. After all the COVID travel scares and school we finally decided we would go for Spring break. We looked online at the resort and saw there were a number of 2 bedroom villas available which is what our package is for. We called to make our reservation to be told only 1 bedroom was avaialble. I said that is strange I was just online and it shows 2 bedroom available at the resort. I was told that the online was wrong and was assured that there were only 1 bedroom available. I told them no thanks I need 2 bedroom and that it was pretty crappy that they don't advertise availability correctly online. I was assured that they would see what they could do. So they got me a reservation but I find out it still for only a 1 bedroom. I again cancelled as I am told there are no 2 bedrooms available until August now. Amazingly I look online and call and of course there is a 2 bedroom villa available at a much higher rate than my package. I am being told now that the package that I bought only applies for a certain number of rooms at the resort. Never told that when I purchased; instead I was told I get priority booking for rooms the same as a paying member. So I guess even paying members can not book a room even of one is available...so why would I pay all those fees to get something that is more readily available to non-members? To make it even worse the website that you go to make reservations does not even work anymore to check availability and you have to call on phone to make a reservation (I already know they have no clue and will lie on availability). Total scam do not buy into it they just want your money.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 5 Feb 2021
We're so sorry to hear of your disappointment with your vacation package. This is certainly not how we want our guests to experience our resorts. We've asked the team to reach out to you about what happened, and appreciate your sharing your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed here twice before. They've upgraded and improved and it looks beautiful ! We were in a 1 bedroom unit. Room 710. It was like an apartment. The bed was comfortable (and for my bad back that is saying something good . ) The bathroom has a nice size garden tub/jacuzzi with shower. We only used the shower and there is good water pressure. There is only one sink. Also in the bathroom, across from the bathtub is stacked washer and dryer. They provide 3 individual boxes of Tide. Both washer and dryer are clean inside and are hidden behind pantry doors. In the living room there is a nice size TV , sofa and coffee table. Kitchen has an electric stove, ( clean ) clean refrigerator, too. There are all kitchen supplies to cook and eat with and cleaning supplies.
Our only biggest issue is the view on the balcony. The balcony is comfortable. But directly below are 4 dumpsters. 2 are empty but unsure about the other 2. Also, other construction type and you see the parking lot. Just a small view of the mountain, but then there are overhead wire. It's also very noisy. For all these reasons, we just felt it was no good reason to sit outside.
Otherwise, we loved our visit !
Our only biggest issue is the view on the balcony. The balcony is comfortable. But directly below are 4 dumpsters. 2 are empty but unsure about the other 2. Also, other construction type and you see the parking lot. Just a small view of the mountain, but then there are overhead wire. It's also very noisy. For all these reasons, we just felt it was no good reason to sit outside.
Otherwise, we loved our visit !
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Date of stay: June 2021
Rooms
Service
Sleep Quality
Room Tip:Â Ask for full mountain view .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 10 Jun 2021
Thank you for making us your choice again at Smoky Mountain Resort! Return visits tell us we're getting it right. Be sure to send us a private message before your next stay, and we'll request your preferred view! No guarantees, but we can often accommodate special requests. There's no higher praise than hearing that one of our visiting families had great a vacation, and we hope you’ll be back to see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort was probably the nicest resort we have stayed at in both Gatlinburg and the Pigeon forge areas. Check in was a breeze, the staff were friendly and attentive. The room was spacious and very clean. You can leave your car at the resort and walk to the strip in Gatlinburg to enjoy an abundance of restaurants and shops. We had a beautiful view of the Skybridge from our room. We would most definitely stay here again!
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Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 11 Nov 2020
There is no greater pleasure for us than to know our guests had a great time at Smoky Mountain Resort. Thank you for the awesome rating. Come and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great time on this vacation. The hotel is within walking distance to everything in Gatlinburg, which we loved. We stayed in a two bedroom villa, and as a family of 5, the extra space was really nice. The kids loved the water park, the pools and hot tub as well as being able to sit out on the balcony. It is also nice that they have their own kitchens so you can keep some food on hand or fix something to eat of you’d like. Washer and dryers in the unit worked well and you didn’t have to wait all day for the clothes finish. I would stay here again.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 5 Mar 2020
There is no greater pleasure for us than to know our guests had a great time at Smoky Mountain Resort. Thank you for the awesome rating. Come and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the Signature Series 2 bedroom, 2 bathroom condo. It was amazing! Very clean and newly updated. Our room had 2 private balconies (access from each bedroom, and additional access to the Master balcony from the living room). There were 2 indoor pools, an indoor waterpark area for kids, an indoor hot tub, outdoor pool, and outdoor hot tub. There is a parking garage. The resort is conveniently located within walking distance to downtown. The kitchen was fully stocked with all gadgets/equipment you'll need to fix meals. The staff was so friendly! Cannot recommend this resort enough! Make sure you get breakfast across the street at the Log Cabin Pancake House!
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Responded 30 Jul 2020
We never tire of hearing that our guests had a great visit with us at Smoky Mountain Resort! It's a tremendous privilege to play a part in families spending time together, where they can relax and just have fun. We hope we'll see you again soon! Thanks for sharing your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Alexandria! The gym at our Smoky Mountain resort does indeed have a weight machine. It's open 24 hours is located on the 3rd floor. We hope this helps!
No pets allowed. Service animals only. Wish they would change it.
Our pools and Splash Hollow are currently open and ready to welcome guests. Please feel welcome to visit our Resort Updates page on the Holiday Inn Club website for the most up-to-date amenity information!
Hello! Breakfast is not included in a stay. Although there is no restaurant on property, your villa will have a fully equipped kitchen or kitchenette. Plus, we have complimentary BBQ grills! Off-site, all along the strip of Downtown Gatlinburg, you’ll find plenty of delicious restaurant options, as well.
We do not sell Dollywood tickets at the resort. Sorry for any disappointment! Many guests elect to use the Dollywood website as their chosen ticket resource.
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"Check your credit card for false charges, they watch videos of people they think are you and will charge you for things you did not buy."Read full review
"Parking is provided. If you come here on a timeshare deal, plan to do your talk early in your stay so you have time to use the perks"Read full review
"Adults without children might prefer the higher floors, where the pool noise isn't as obvious."Read full review
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PRICE RANGE
₹12,140 - ₹30,855 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn club vacations gatlinburg-smoky mountain hotel gatlinburg
LOCATION
United StatesTennesseeSevier CountyGatlinburg
NUMBER OF ROOMS
108
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel
Which popular attractions are close to Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Nearby attractions include Nantahala Outdoor Center - Gatlinburg, TN (0.4 km), St Mary's Catholic Church (0.2 km), and Gatlinburg Space Needle (0.5 km).
What are some of the property amenities at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Some of the more popular amenities offered include an indoor pool, a fitness centre, and free parking.
Which room amenities are available at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Conveniently located restaurants include Cherokee Grill, Log Cabin Pancake House, and Crocketts Breakfast Camp.
Are there opportunities to exercise at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Gatlinburg.
Are any cleaning services offered at Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Yes, self serve laundry and a washing machine are offered to guests.
Are there any historical sites close to Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel?
Many travellers enjoy visiting Noah Bud Ogle Cabin (3.7 km) and Historic Ogle Log Cabin (0.8 km).
Does Holiday Inn Club Vacations Smoky Mountain Resort, An IHG Hotel have any great views?
Yes, guests often enjoy the mountain view available here.