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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
Hilton Garden Inn Gatlinburg Downtown
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1,669 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Gatlinburg Downtown
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Showing 1,664: English reviews
Atlanta, United States
Reviewed 6 January 2016

We had an excellent stay in this hotel and a wonderful view of the space needle fireworks from our room on the 5th floor (even numbered side away from the river). It was a perfect location for us, close to the National Park Entrance and a little away from the main strip on the parkway. We enjoyed the pool and...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Angela C
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Angela C., Thank you for reviewing the Hilton Garden Inn Gatlinburg Downtown. It was our pleasure serving you during the New Year’s Eve celebration, and I could not be happier to read your comments regarding your wonderful experience. Our hotel has everything to make one’s visit to the Smokies the most memorable and pleasant. Convenient location, complimentary parking, complimentary...

Oak Ridge, United States
Reviewed 5 January 2016 via mobile

We fell in love with this hotel the first time we stayed a year ago. We tried to get for New Years but was fully booked...broke our hearts!! We did stay at the Park West but spent our evenings at the HGI. We were so impressed by the staff there. We had dinner twice and lounged there the two nights...

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2Thank Loy M
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Loy M., Thank you for this kind review. It means a lot to everyone at the hotel. We definitely appreciate your loyalty and will continue to make sure you have the most wonderful hotel experience. Hopefully, we will be able to reserve you a room with us next time you are in Gatlinburg. Please do not hesitate to contact...

China Grove, North Carolina
Reviewed 4 January 2016

We have stayed there every year since the hotel opened and always have a great experience. The rooms are great - we like the fireplace/balcony rooms. The location is great since it gets you off the main road and some of the heavy traffic but is within walking distance to most of Gatlinburg. The service is always awesome especially the...

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Helpful?
1Thank DJ-Doctor-D
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear DJ-Doctor-D, Thank you for taking a moment to review our hotel. I am very happy to hear your stay was excellent, and truly hope you will continue to choose the Hilton Garden Inn Gatlinburg over and over again when back in the Smokies. I will pass your warm comments to Norma – she is an amazing employee and works...

chicago, United States
Reviewed 4 January 2016

hotel did not meet expectations. extremely expensive for the location and amenities. there are several other hotels in the area that offer more for much less money. I am usually a loyal Hilton Honors member but the points could not offset my displeasure with the value ratio.

Review collected in partnership with Hilton Garden Inn
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Thank Lisa R
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Lisa R., Thank you for taking the time to review the Hilton Garden Inn Gatlinburg Downtown. Your loyalty to the Hilton brand is imperative to us, and I hope your recent visit would not stop you from coming back. You mentioned that the hotel did not meet your expectations, which is not our goal. We want each and every...

Reviewed 4 January 2016 via mobile

We spent one night here while knocking around the Great Smoky Mountains. The rate was great, and the location was one road off the main drag in town. Rooms were very clean and new. The breakfast here was very good. Omelets made to order and other goodies. Indoor pool and a nice fireplace in the lobby are nice touches.

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Helpful?
Thank Ethan W
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Ethan W., I want to thank you for reviewing the Hilton Garden Inn Gatlinburg Downtown. Your review tells us that you had a wonderful visit and that you would not hesitate to stay with us again. Next time you are in the area, please do not hesitate to contact me directly. I am always available to help you with...

Reviewed 3 January 2016 via mobile

This HGI has all the amenities you would expect. Ample parking and easy walk to the Gatlinburg strip and area attractions/restaurants. Only areas where they could improve would be to keep their complimentary coffee pots in the lobby full of coffee and be a little more organized during breakfast service (tried to give our food to other customers).

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Helpful?
Thank HiTownMan
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear HiTownMan, Thank you for this positive review. Your satisfaction is imperative to us, and we value your opinion very much. I am very glad to hear that you liked our location, amenities, and spacious parking lot area. I will be sure to address your comments to the Food & Beverage department. We realize that making sure everything is well-organized...

Valdese, North Carolina
Reviewed 2 January 2016

Hotel is located in great area of Gatlinburg. Just off the main road, it is within easy walking distance to eat, shop, etc. Excellent room and services. Staff was very professional and welcoming. I will stay at this hotel in the future. Highly recommend.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank rangerthree
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Rangerthree, Thank you for taking the time to review our property. We strive to provide the most exceptional customer service to our guests, and we put their comfort and convenience first. Thank you for noticing it! I am glad you enjoyed your visit and would not hesitate to recommend us. Please come back to stay with us again very...

Fort Myers, Florida
Reviewed 31 December 2015 via mobile

Perfect location, clean and new. Loved the fireplace in our room. Lobby is nice with the fireplace, comfortable furniture and big Tv's. There is a fire pit outside with a sitting area and large jacuzzi. Indoor pool. Based on the appearance of most of the area hotels (outdated, and not nice) this looks it would be a top place to...

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2Thank jamiplaystennis
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Jamiplaystennis, Thank you for choosing the Hilton Garden Inn Gatlinburg Downtown. We appreciate you staying with us and want to say thank you for leaving this pleasant review. Your wonderful comments regarding our perfect location and awesome hotel features will be helpful to those who are currently planning their vacations. I am glad you mentioned the common areas as...

Miami Beach, Florida
Reviewed 31 December 2015

We spent 4 nights at the Hilton Garden Inn Gatlinburg. Our room was very clean and the service was excellent. The location is just perfect, walking distance to the main street and we were able to walk instead of moving our car. The breakfast was delicious and all the servers were very friendly and courteous. The fireplace at the lobby...

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Helpful?
Thank MariaElena1111
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear MariaElena1111, Thank you for this wonderful review. I am very glad you enjoyed our central location and the level of hospitality we consistently deliver to our valued guests. Hopefully you will choose us over and over again on your trips to Gatlinburg. If you ever need any assistance with making your reservations, or if you have any questions or...

Reviewed 31 December 2015 via mobile

My family of four and my inlaws went to this hotel for a few night getaway and visit the sites of Gatlinburg. From the time we got there to the time we left the customer service was absolutely amazing. The receptionists, the manager on staff, and especially the bar(cook) crew. They made my family feel so welcomed and comfortable even...

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Helpful?
1Thank Ashley P
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Ashley P., I am very glad we had the opportunity to serve you and your family on your recent trip to Gatlinburg. We are very proud of our clean rooms, great location, and the outstanding customer care we provide to our guests at all times. Your review is very significant to us as we truly care about our guests'...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 6,739 - ₹ 18,312 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct and Travelocity so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Green Hotel in Gatlinburg
#1 Business Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travellers.
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North Carolina
7 months ago
Big Canoe, Georgia
9 months ago

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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“they are all a good choice”
 of 5 bubbles cindi_sumpter, 12 Jan 2017 | Read review
“Away from street”
 of 5 bubbles N1113CEnancyb, 23 Nov 2016 | Read review
“Close to the action but off the main street.”
 of 5 bubbles PaulB514, 15 Nov 2016 | Read review
“Room with a balcony would be better”
 of 5 bubbles glo881, 27 Oct 2016 | Read review
“Enjoy the king size bed type rooms. Has two chairs. Suites are nice, too.”
 of 5 bubbles T7315ROchrisw, 8 Oct 2016 | Read review
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