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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
Hilton Garden Inn Gatlinburg Downtown
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1,751 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Gatlinburg Downtown
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Showing 1,746: English reviews
Jackson, Michigan
Reviewed 1 week ago via mobile

Clean, nice people, good location, good value, easy parking. Good breakfast but not free. Room not cleaned until late in PM. No safe. Would stay again but would try to get room with better view (was in 518).

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Helpful?
2Thank William N
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for staying with us, William N! I truly hope you will give us another opportunity to be your home away from home next time you are visiting the Gatlinburg area. I would personally love to assist you with selecting the right room type and the view you are looking for, so please feel free to reach out to...

Huntsville, Alabama
Reviewed 2 weeks ago

It's possible that this is one of the better accommodations in Gatlinburg -- I don't know for sure, because I've not stayed in other local hotels. That said, on my two basic requirements of cleanliness and comfort, and this property completely missed the boat. Then when I consider what I paid for the dirty discomfort, I'm even more let down....

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Helpful?
Thank Witsendstrs
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Witsendstrs, Thank you for visiting us and for reviewing your stay. Your feedback is extremely valuable because it represents the most important tool allowing us to measure our success or failures. First and foremost, I want to apologize that your stay nor our facility met your expectations and hope that you will still give us another try in the...

Atlanta
Reviewed 2 weeks ago via mobile

Very nice and excellent service. Newer hotel with a friendly staff. It has an outdoor hot tub and indoor pool. The patio is nice. The only negative is tight parking and a non covered patio. Other than that, all else was on point.

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Helpful?
3Thank GKR26
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for staying with us, GKR26. Our entire team hopes to welcome you back again in the future for another outstanding stay! Ivan Antipin/AGM ivan.antipin@hilton.com

Charlotte, North Carolina
Reviewed 2 weeks ago

Rooms were clean. Indoor swimming pool was clean. Breakfast and dinner was actually pretty good. The food was fresh not frozen. Happy hour half price drinks were good as well. Our room was clean and organized. The staff including house keeping were nice people. The gym was clean and organized as well. Location was easy to find and a perfect...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lauraAbryson
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for staying with us, lauraAbryson. I am happy to hear so many positive comments regarding our accommodations and services, and hope that the Hilton Garden Inn Gatlinburg will continue to be on your top list when visiting the Smokies. You can always count on us, guaranteed. Ivan Antipin/AGM ivan.antipin@hilton.com

Lake Geneva, Wisconsin
Reviewed 2 weeks ago

We stayed here 4 years ago, and the hotel is still in great shape...very well-maintained and truly exceptional service - especially at the bar, and again at breakfast. The location is perfect - just a block from the main drag, so you're not dealing with all noise, but can walk everywhere from here. The front side of the hotel faces...

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Helpful?
Thank LakeMom2
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for your loyalty to the brand and our hotel in particular, LakeMom2. As you mentioned in your kind review, the location of our property could not be better - it is central to everything! I would like to invite you to visit us again next spring or even sooner so we can provide you with another outstanding stay....

Twinsburg, Ohio
Reviewed 3 weeks ago

The rooms were very clean, (sheets & towels) and the pool & firepit were great! But skip the restaurant. I hate to knock a place for bad service but the restaurant food & wait staff was horrible. There are so many great choices in the area for breakfast, lunch & dinner, don't make my mistake and eat in the hotel!...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank anonymousfamily736
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear anonymousfamily736, Thank you for staying with us and providing feedback regarding your visit. I am glad to see that you enjoyed the central location of our property and how clean the rooms are. However, I am very perplexed by your comments regarding the Food & Beverage department. Every Hilton Garden Inn guest deserves a pleasurable experience when visiting our...

Pickens, South Carolina
Reviewed 3 weeks ago

This is a great hotel for the price we paid . It's central location is awesome considering how much walking you do in gatlinburg . The restaurant staff manages you bacon for you 2 pcs per trip on a buffett

Review collected in partnership with Hilton Garden Inn
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Thank Q9209FDdavide
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Q9209FDdavide, Thank you for taking a moment to let us know about your recent visit. I am very glad to know that your overall experience was satisfactory and would like to address your comments regarding the breakfast set up and its offerings. Our breakfast is offered daily and is currently priced at $10.95 for adults and $6.95 for children...

Adams, United States
Reviewed 3 weeks ago

Enjoyed the special kindness we received during our stay here in Gatlinburg. The hotel was clean everywhere. We plan on returning to Gatlinburg and will stay hear again. It has all you need without having to get out in bad weather if needed. Location is just right for shopping, eating and sightseeing.

Review collected in partnership with Hilton Garden Inn
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Thank Sandra H
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Our entire team hopes to see you soon again, Sandra H! Thank you so much for staying with us! Ivan Antipin/AGM ivan.antipin@hilton.com

Crown Point, Indiana
Reviewed 3 weeks ago

This was our second year returning to the Hilton Garden Inn for our Spring Break vacation. We stayed last year with our 2 sons, one of which is an 8 year with autism. They made our family and my son feel very welcome and comfortable at the hotel. Our son is a big stimmer....he loves the automatic sliding doors and...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Karrin B
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Karrin B., Thank you very much for taking the time to let us know about your wonderful experience. I will be sure to let all the above mentioned employees know how much your appreciate their effort to make you feel right at home. We try to treat our guests not just like random customers, but as friends and family....

Aurora
Reviewed 3 weeks ago

I think what we loved most about this hotel is the fact that it (1) wasn't on the main drag (it's on River Road, instead of the main street Parkway), and (2) it includes free parking (a BIG deal in Gatlinburg), and is located well enough that you can walk to basically anything in town. The hotel itself is very...

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Helpful?
Thank Kirk P
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for reviewing us, Kirk P! Complimentary parking, central yet quiet location, friendly atmosphere and clean rooms are just some of the reasons why so many travelers continue to trust our brand when visit Gatlinburg. I hope you will give us many more opportunities to be your home away from home in the future. Take care and thanks for...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 9,263 - ₹ 19,562 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Orbitz, Hotwire, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Green Hotel in Gatlinburg
#1 Business Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the river... very nice views. Rooms with gas-log fireplaces are great for cool nights!”
563neilp, 26 Mar 2017 | Read review
“Recommend higher rooms with balcony”
Merritte1, 16 Mar 2017 | Read review
“The extra charge for a balcony room is well worth it.”
leish2017, 25 Feb 2017 | Read review
“Balcony rooms are awesome!”
Tigernoletraveler, 21 Feb 2017 | Read review
“Even though ours did not, some of the rooms have gas log fireplaces.”
Jeff8897, 6 Feb 2017 | Read review
5 of 5