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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
Hilton Garden Inn Gatlinburg Downtown
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1,694 Reviews from our TripAdvisor Community

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Showing 1,689: English reviews
Start your review of Hilton Garden Inn Gatlinburg Downtown
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Florence, Italy
Reviewed today NEW

The location is excellent! Within walking distance to downtown but tucked away and quiet. We had a balcony overlooking the river and a great view of the mountains. The staff was friendly and the hotel was very modern and clean.

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Helpful?
Thank leish2017
North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Visited just before Christmas after seeing online pleas to visit and shop Gatlinburg after the wildfires. Originally booked for one night through Hilton Honors app but knew upon arrival that would not be enough time to take in Gatlinburg, Pigeon Forge, and Sevierville. Front desk was helpful in accommodating me in the same room with fireplace and whirlpool for both...

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3Thank Lee S
About Hotel's Favourite Review
Ivan A, Front Office Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello Lee S Thank you so much for this great review and for choosing us on your recent trip to the Smokies. We are looking forward to serving you again in the future so we can provide you with another awesome stay. Ill be sure to pass along your feedback with the rest of our team here in hopes of...

Ormond Beach
Reviewed 3 days ago NEW

Great experience. Clean rooms, polite staff and you cannot beat the location. Easy access to attractions, shopping and this hotel offers free parking. I was towing a trailer with a motorcycle....no problem! I will stay here again!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jeff R
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for staying with us, Jeff R, and leaving this great review. We are looking forward to see you again in the future. You can always count on the HGI Gatlinburg, guaranteed. Ivan Antipin/AGM ivan.antipin@hilton.com

Rome, Georgia
Reviewed 4 days ago NEW

This was our first time staying at the Hilton Garden Inn downtown Gatlinburg. We usually rent a cabin or stay at lesser expensive hotels downtown. We had an incredible experience. It is more expensive, however it is worth every penny. We had a wonderful king fireplace room with a balcony. The staff was welcoming and very helpful. The lobby area...

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Helpful?
1Thank Tigernoletraveler
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for reviewing us, Tigernoletraveler, and for giving us the opportunity to be your home away from home this weekend. I will be sure to share your wonderful comments with everyone at the hotel, and to let Norma know that you were impressed with her kindness and desire to provide an excellent customer service. We would love to see...

Reviewed 6 days ago NEWvia mobile

We stayed at this location for Valentine's Day and it was amazing! We got a luxury suite with a Whirlpool & balcony (thanks to a surprise upgrade call from 'Emerald') and the added 'romance package' which gave us a bottle of champagne and chocolate-covered strawberries. Oh a coupon for a couples breakfast was added as well which was outstanding. We...

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Helpful?
Thank Jeff R
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

What a great review, Jeff R! I am so happy to know that you were impressed with our accommodations and the high level of hospitality we provide to our guests. Thank you for mentioning Emerald's name. She always goes above and beyond to make sure our guests are satisfied and remember the HGI Gatlinburg as the best place to stay...

Mount Juliet, Tennessee
Reviewed 6 days ago NEW

Hotel was very clean and easy to walk to strip so you don't have to drive. Free parking which was great. And quiet place to stay.we had a baloney and could see the little river. Overall all nice hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank G5294RQveronicap
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear G5294RQveronicap, I appreciate you taking the time to let us know that you had a great time and that our location along with amenities make us one of the best (if not the best!) places to stay when visiting the Smokies. Our entire team wants to say thank you for staying with us, and we all hope to see...

Reviewed 1 week ago via mobile

This hotel stay was an Anniversary Getaway for us and we really enjoyed it. The location is within walking distance of all downtown attractions and yet located on River Road and is therefore a little quieter and feels a bit more "away" from all the traffic and noise.

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Helpful?
1Thank Foretraveler
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for your kind comments, Foretraveler! Our entire team hopes to have another opportunity to welcome you back in the near future for another outstanding stay and wants to wish you a very happy Anniversary. See you soon and thank you for staying with us! Ivan Antipin/AGM ivan.antipin@hilton.com

Elizabethton, Tennessee
Reviewed 1 week ago

We found this hotel to be clean and conveniently located near many excellent eating establishments. The staff was exceptionally friendly and helpful, and demonstrated a desire to provide superior service. I certainly can recommend the property, and we will stay again when visiting Gatlinburg.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank William H
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

We would like to have another opportunity to be your home away from home, William H! Thank you very much for this five star review and for choosing us on your recent trip to Gatlinburg. Come back to see us again soon! Ivan Antipin/AGM ivan.antipin@hilton.com

Dallas, Georgia
Reviewed 1 week ago

I went to the Garden Grille for dinner and the Chef that night was very considerate continued to check to make sure my meal was up to my standard and even had a conversation with me after delivering my food. all in all it was a very terrific meal. Thank you to the nice young woman, i believe her name...

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Helpful?
Thank blank2017
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you, blank2017, for taking the time to review our onsite restaurant, the Garden Grille. I will be sure to share your comments with the Food & Beverage department and to let Rebecca know how much you were impressed with her skills and hospitality. Our entire team is looking forward to your next visit. Ivan Antipin/AGM ivan.antipin@hilton.com

Chatsworth, Georgia
Reviewed 1 week ago via mobile

We have been visiting Gatlinburg for 47 years and this is the nicest stay we have encountered. High end, well maintained property. The staff is very friendly, welcoming, knowledgeable and service oriented. The River Road location is very accessible and soooo.. much quieter than the Parkway which is only a block away. The attractive lobby with fireplace is very comfortable...

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Helpful?
Thank Barry M
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Barry M, Thank you for giving us the opportunity to be your home away from home. I am very glad to read your comments and to know that you would not hesitate to try us again. Great service, awesome location, comfortable bedding...you mentioned many good things that we are so proud of and always ready to provide to our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 7,173 - ₹ 18,032 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct and Travelocity so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Green Hotel in Gatlinburg
#1 Business Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The extra charge for a balcony room is well worth it.”
 of 5 bubbles leish2017, 25 Feb 2017 | Read review
“Balcony rooms are awesome!”
 of 5 bubbles Tigernoletraveler, 21 Feb 2017 | Read review
“Even though ours did not, some of the rooms have gas log fireplaces.”
 of 5 bubbles Jeff8897, 6 Feb 2017 | Read review
“Some rooms have fireplaces, which are nice if spending a cold night inside.”
 of 5 bubbles WayneM72, 5 Feb 2017 | Read review
“We were on the 4th floor,View was good ,room was clean and very quite.”
 of 5 bubbles Minton2010, 25 Jan 2017 | Read review
5 of 5