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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
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1,642 Reviews from our TripAdvisor Community

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Showing 1,637: English reviews
United States
1 review
Reviewed 5 days ago NEW

The room was very nice and clean. Loved the balcony, coffee maker, TV's! In the common areas we loved the outside fire pit area, the cozy fireplace and hot chocolate and apple cider in the lobby! Fitness room had great equipment and roomy. The location on River Road, close to the park entrance was wonderful! Will stay here again!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank melodieh449
memphis
1 review
Reviewed 6 days ago NEW

We stayed during thanksgiving week and also stayed 2 years ago. This hotel is on river road which runs parallel to parkway, the main drag. So you can walk or catch the trolley everywhere. The rooms are clean. Breakfast was standard breakfast with an omelet station although for the cost I think it should be included. Dinner was decent. The... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jen r
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear jen r, Thank you for giving us another chance to accommodate you and your family during your stay in Gatlinburg! I am happy to see our location and amenities met your expectations with us. I want to apologize that our staff didn't provide you with up to date information on the local events but i can provide you with... More 

Gainesville, Georgia
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 days ago NEW via mobile

Our favorite spot to stay in Gatlinburg. Love the double sided fireplace in lobby. We sit relaxing there in afternoons. Outside fire pit next to hot tub beautiful spot as well. Get the room with a fireplace, balcony and whirlpool tub. Super friendly staff, always accommodating.

Helpful?
Thank Kim W
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Kim W, Thank you so much for rating us 5 STARS! We strive for this with every guest on every stay. We are happy to see that you enjoyed all the amenities we have to offer, and I am so glad to see our staff once again accommodated you. We look forward to seeing you all again! More 

Tampa, Florida
Level Contributor
136 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 6 days ago NEW

We really like staying here...cozy, clean and comfortable and this trip was as well. Hotel staff are very accommodating. Breakfast buffet is great and the servers are all very pleasant. We also really enjoy the bar and the bartenders but one of our nights, there was a very sour-puss bartender so we spent less time with her there. Room was... More 

Helpful?
1 Thank FoodieFoodies
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear FoodieFoodies, First, i would like to thank you for choosing us out of the many hotels in Gatlinburg. Our staff loves to interact with our guests, and do whatever is possible to make sure your expectations are surpassed during your stay. With that being said, i sincerely apologize that we failed to meet our promise to you. It is... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 days ago NEW

This is one of our favorite places to stay. The staff is professional,and friendly. The breakfast is one of my personal favorites. We always have a great stay! We have visited this area for over 50 years. At one time it became very hard to find a good clean well managed place to stay. We were so relieved to see... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Drivingon
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Drivingon, Thank you so much for continuing to choose US as your go to in Gatlinburg! It is our goal to assure that your stay is great every single time you are in town as our valued guest. Please feel free to contact me directly next time you are planning a visit so we can make it extra special... More 

Montgomery, Pennsylvania
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We were here as guests of other family members who are timeshare owners in Florida. They were a little disappointed since it didn't have the amenities of their other property. We however were very satisfied with what I would call a 2 bedroom apartment. It was clean, well furnished and the kitchen was well stocked. Staff was friendly and helpful.

Helpful?
Thank Nancy B
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Nancy B, Thank you so much for posting this review on our page. I am very perplexed by your comments, and believe your review might belong to another lodging facility in Gatlinburg since we are not a timeshare property with the above mentioned amenities. We would love though to have an opportunity to host your next family retreat and... More 

Pittsburgh, Pennsylvania
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

We will definitely stay at this hotel again. Located on River Road but within walking distance of everything in downtown Gatlinburg. The aquarium was the furthest we walked and it was about a half mile. We had a one bedroom suite with a whirlpool. Room was comfortable and well decorated. Parking wasn't a problem at all, and it was nice... More 

Helpful?
1 Thank 607ERIKA
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear 607ERIKA! Thank you for taking the time to tell us about your stay. On behalf of everyone at the Hilton Garden Inn Gatlinburg, I want to say thank you for staying with us, and we all truly hope to have another chance to serve you in the future. Happy Holidays to you and your family. Ivan Antipin/AGM ivan.antipin@hilton.com More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Stopped here on the way to North Carolina. A very nice looking hotel, clean and friendly staff. Traveling with 2 children so the indoor pool is a must. The pool was clean and enjoyable. The outside hot tub is large and a nice touch on a cold night. The beds were comfortable. The hotel is close to the park entrance.... More 

Helpful?
Thank WSUJohn
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear WSUJohn, I am very glad to read your comments and to know that our hotel provided you with a great stay. Please consider us again when in the area. Gatlinburg is a fantastic vacation spot with numerous fun things to do...hiking, shopping, fishing, local attractions and shows. I can promise you will enjoy it! If I can ever assist... More 

Elliott, Illinois
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

We just returned home from our annual Fall stay in Gatlinburg and it was wonderful as usual. We stayed at the Hilton Garden Inn for the first time and it was very nice. We chose this hotel because the price was very reasonable for the amenities. It has a great location, you can walk to everything and the view was... More 

Helpful?
Thank 5150Paula
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi 5150Paula, I am so glad to read your comments and to know that we met your expectations. Great location, upgraded amenities, friendly staff, comfortable and clean rooms...there are so many good things about our property, so I would like to invite you to visit us again in the future for another pleasant stay. Have a very Happy Thanksgiving, and... More 

Cincinnati
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Very nice hotel very clean nice location staff seem friendly did not eat breakfast because of the cost my only concern was the cost of the three night I thought it was a little high but I know I was paying for location

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank garygN9576SD
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear garygN9576SD, Thank you very much for taking the time to review your stay and for choosing our hotel to celebrate the 25th Anniversary. I hope it will become a tradition, and our team will have many more opportunities to serve you. We all appreciate you very much. Happy Thanksgiving to you and your family! Ivan Antipin/AGM ivan.antipin@hilton.com More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 7,455 - ₹ 20,929 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travellers.
25 questions
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North Carolina
5 months ago
Big Canoe, Georgia
7 months ago

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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from street”
 of 5 bubbles N1113CEnancyb, 23 Nov 2016 | Read review
“Close to the action but off the main street.”
 of 5 bubbles PaulB514, 15 Nov 2016 | Read review
“Room with a balcony would be better”
 of 5 bubbles glo881, 27 Oct 2016 | Read review
“Enjoy the king size bed type rooms. Has two chairs. Suites are nice, too.”
 of 5 bubbles T7315ROchrisw, 8 Oct 2016 | Read review
“Upper Flores have a good view”
 of 5 bubbles whinton471, 30 Sep 2016 | Read review
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