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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
Hilton Garden Inn Gatlinburg Downtown
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1,754 Reviews from our TripAdvisor Community

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Showing 1,749: English reviews
Start your review of Hilton Garden Inn Gatlinburg Downtown
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Chattanooga, Tennessee
Reviewed 3 days ago NEW

I am an avid Hilton girl I love that I was able to check in the day before and select my room! I was able to look at a map and just select the room and floor I wanted. I loved it! Very nice hotel and the staff was wonderful! Very clean and very nice. Breakfast was great too. Everyone...

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Helpful?
Thank Liljospivey
Chattanooga, Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 22 March 2017 via mobile

My family and another family stayed here for three nights. Parking is free and the location is a great spot to be able to walk anywhere in Gatlinburg. The outdoor hot tub and indoor pool were a hit! The bar has great happy hour specials including $2 draft beer and half priced appetizers, which featured tasty items. The lobby is...

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Helpful?
1Thank Erik G
About Hotel's Favourite Review
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for reviewing us, Erik G! Your feedback is very important to us as we want to make sure all of our guests receive a high level of customer service and comfortable accommodations they have come to expect from the Hilton brand. On behalf of everyone, thank you for staying with us. We are looking forward to your next...

Estes Park, Colorado
Reviewed 3 days ago NEW

Overall the location was great, it is within easy walking distance of everything, you can even walk into the National Park, and is located right on the riverwalk. The rooms are nice too, ours had a fireplace and was very comfortable and quite...we never heard another guest or outside noise from it. My only complaint is the Hilton Honors recognition,...

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Helpful?
1Thank jesseandteresa
Lebanon, Tennessee
Reviewed 4 days ago NEW

My husband and I stayed at this Hilton celebrating our 25th wedding anniversary. The room we stayed in had a fireplace, king size bed, jacuzzi tub and balcony. Amazing room and very large. Staff were wonderful! Very peaceful and quiet. Close to everything!

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Thank mistyg481
United States
Reviewed 6 days ago NEW

The Hilton Garden Inn in Gatlinburg was an awesome base-camp for our adventures in Gatlinburg. We conveniently walked to nearby restaurants and enjoyed the close proximity to Great Smoky Mountains National Park. We never had to move our vehicle from the parking lot. Our four kids enjoyed themselves so much they didn't really want to leave the hotel!

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Helpful?
Thank jaredo484
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for staying with us, jaredo484! Our entire team hopes to welcome you back in the future for another great stay. Ivan Antipin/AGM ivan.antipin@hilton.com

Charlotte, United States
Reviewed 1 week ago

Great front desk staff, extremely helpful. Bar servers in the evening and at the breakfast were welcoming and attentive. Buffet and cook to order breakfast was perfect for our stay. We had a large family group of 15 and front desk helped us find an accommodating restaurant with minimal wait and a perfect table. Would highly recommend to anyone visiting...

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Helpful?
1Thank georgehG1448KB
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

What a wonderful review, georgehG1448KB, and I am sure all of our employees will be thrilled to know that we made your stay so comfortable and enjoyable. Being friendly and accommodating is what defines all of us at the Hilton Garden Inn Gatlinburg. Thank you so much for staying with us. Take care! Ivan Antipin/AGM ivan.antipin@hilton.com

TN
Reviewed 1 week ago via mobile

The parking alone is a win/win. Not having to pay or fight the crowds, and be right there near the strip. Good location, great amenities and service. Staff is super friendly, good knowledge of the area.

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Helpful?
Thank redneckITengineer
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for staying with us, redneckITengineer, and taking a moment to let us know about your positive experience. Please come back to visit us again soon! Ivan Antipin/AGM ivan.antipin@hilton.com

Knoxville, United States
Reviewed 1 week ago

The Hilton Garden is on top of my list for Gatlinburg. Many to choose from but none nicer. Can't go wrong with the Garden Inn. Great place to relax and enjoy the beautiful Smokey's. Great breakfast at the Hotel restaurant.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank T6797QCrogerm
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear T6797QCrogerm, Thank you for posting such a nice review. I appreciate your kind words about our property. It is our commitment to make each guest feel comfortable and to provide with the most memorable experience. Thank you for staying with us, and our entire team is looking forward to serve you again very soon. Sincerely, Ivan Antipin/AGM ivan.antipin@hilton.com

Wilberforce, Ohio
Reviewed 1 week ago

We enjoyed the comfort of our room although it was a little dark. Great cheeseburgers at the bar. Used the pool, work out room, treadmills not working but plenty of other equipment. Friendly staff that gave us pointers for our visit

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Helpful?
Thank 360joyced
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello 360joyced, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your business and will definitely utilize your comments in order to serve our valued guests better. I want you to know that I have addressed your comments, and that the fitness equipment is up and running. Please accept my apology for not...

Erlanger, Kentucky
Reviewed 1 week ago

Nice, clean hotel with restaurant, great BF. Location is great, close to the park entrance, close to the town, but away from the crowds. Easy two mile walk to the visitors center. The rooms are very quiet, never heard anyone walking or tv.

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1Thank N6121UAjohnk
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear N6121UAjohnk , Thank you for your kind review. I am very glad you enjoyed your visit and would not hesitate to recommend us. We strive to provide each guest with the most exceptional customer service and amenities that allow them to have a comfortable stay, every time. On behalf of the entire staff, I want to say thank you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 9,215 - ₹ 19,461 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the river... very nice views. Rooms with gas-log fireplaces are great for cool nights!”
563neilp, 26 Mar 2017 | Read review
“Recommend higher rooms with balcony”
Merritte1, 16 Mar 2017 | Read review
“The extra charge for a balcony room is well worth it.”
leish2017, 25 Feb 2017 | Read review
“Balcony rooms are awesome!”
Tigernoletraveler, 21 Feb 2017 | Read review
“Even though ours did not, some of the rooms have gas log fireplaces.”
Jeff8897, 6 Feb 2017 | Read review
5 of 5