Glenstone Lodge
504 Airport Road, Gatlinburg, TN 37738
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Avg. ₹7,166 /night, 12/3 - 12/4
₹20,823
per night
₹13,615
per night
₹6,407
per night
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3.5
#30 of 72 hotels in GatlinburgLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Glenstone Lodge provides an exciting mountain retreat located in Gatlinburg, Tennessee. Welcoming guests of all generations, our hotel offers spacious guest rooms & suites, an indoor & outdoor swimming pool, flexible event spaces, and easy access to the town's vibrant attractions. No matter the reason for your visit, Glenstone Lodge is the perfect choice for travelers seeking Southern hospitality amidst the beauty of the Smokies.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Hiking
Skiing
Kids pool
Business Centre with Internet Access
Paid public parking nearby
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Breakfast available
Complimentary Instant Coffee
Vending machine
Canoeing offsite
Fishing
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
BBQ facilities
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
Location
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Mc Ghee Tyson Airport
44.6 km•
See all flights
Car Hire
12 Restaurants
within 0.5 kilometers
Reviews
3.5
1,477 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Glenstone Lodge receives a spectrum of feedback from guests. Many commend the attentive service received from staff and the cleanliness throughout the hotel, including well-kept rooms and common areas. While the rooms are clean, opinions are divided; some guests appreciate the comfort, but others point out the need for updates and repairs. The pool area is a highlight, despite some noting issues with upkeep.
The hotel's location garners mixed reviews, with proximity to downtown Gatlinburg being a plus for some but still a bit far for others. The value proposition of Glenstone Lodge is debated; it's seen as affordable by some, yet others question the cost relative to the amenities offered. The inviting atmosphere of the lobby and the positive impact of recent renovations are widely acknowledged.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Reasonable
Cleanliness
Meticulous
Service
Helpful
Amenities
Satisfactory
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1,477Reviews35Q+A100Room tips
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Detailed Reviews
First off, my review...unlike others I've read, is based on the price point of this hotel. It's not fair that people expect accommodations for a king, but only want to pay like a pauper. We stayed here end of January 2020 for the weekend. Number one, the beds and sheets were clean and room temperature was comfortable. The bathroom is very small but gets the job done with a shower and hot water and clean towels. There is a fridge and microwave in the room but we did not have to use them.This hotel has a pool area that is an attractive feature for many, so the rooms that are attached to the pool attrium of the hotel will be noisy. We stayed in such a room on the third floor overlooking the pool area. I've read reviews of complaints from pool noise but this is silly. Normal people will know that if you are staying in a room attached to the pool you are going to hear people yelling and having fun, especially kids. People in general are noisy. I knew it would be noisy during pool hours and I was correct. The pool closes at 11 and it was all quite after that. (however, Sunday afternoon it was quiet like a ghost town since everyone had left and the wife and I actually had the pool and hot tub to ourselves almost all evening.) :) If you don't like the pool noise you can get a room facing the outside of the hotel and you won't hear it. I walked the balcony all the way around and pool noise was not an issue. The room walls are paper thin. You can probably hear your neighbor blink, but it wasn't a problem for me since my neighbors sleep time was about the same as mine. Front desk service and staff was very nice and we had no problems with them. The restaurant downstairs offers a buffet breakfast that is not included in the hotel cost, and I was expecting better food for the price. It was $7.95 per person and all the food was below average for Gatlinburg in my opinion. I think Gatlinburg has some very good food choices and if this restaurant wants to compete they better up their game. But it is not a huge deal since there is a pancake house across the street a couple doors down. Check in and out was super easy and we had no major problems or issues with our room. I got average accomodations for what I paid and I'm not disappointed. It is kind of dated, but it's a dated hotel at a reasonable price. Clean sheets, warm room, dated pool, thin walls. If you go into it with this mindset you probably won't be disappointed. I wouldn't have a problem staying here again but will probably get an outside facing room.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is located a short walk to downtown Gatlinburg. We stayed 3 nights here and really enjoyed the location. Overall for the money, this hotel is a good value for now. I say that because it is extremely dated and not modern in any fashion and if it continues its decline it will not be a place we would care to stay again. You can tell at one point, this hotel was really nice but you can also tell the owners have neglected it. The beds, linens are below quality in comfort and the pillows are sad, recommend bringing your own pillows, unless you like zero support pillows. The TV's are old, our remote would only work if standing a foot from the TV if at all. The hotel is rather noisy as you can hear everything from the rooms next to you and the outside noise is very prevalent (based on other reviews we knew to bring earplugs so our sleep was not affected). The bathrooms are extremely small without any fan. Our room, the popcorn ceiling was falling off in the bathroom and the chair to sit at the desk was broken. The public bathrooms are also very dated and need of work as is pretty much the entire grounds, The room is of nice size, our balcony was small but a nice touch. No complimentary breakfast or even an option to purchase on premises, my assumption is they chose to use COVID as an excuse to cut cost in this area as we've traveled a good bit during COVID and every hotel we have stayed at has managed to continue these services. You do have a coffee maker in your room with complimentary coffee but it is of low quality. If you have a small child they will really like the indoor pool, it is definitely the highlight of this hotel. Even as dated and old everything is, the house cleaning crew is excellent. Our room was vey clean as was the entire grounds and that was really nice and appreciated. Overall, this hotel is in a great location to enjoy Gatlinburg, has a great pool for young kids and is clean and for what we paid, was a good value. But without an investment from the owners, it's a matter of time before that won't be enough.
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Date of stay: December 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudette Geoffrion, Sales at Glenstone Lodge
Responded 11 Dec 2020
Thank you for your review. I am glad you enjoyed your stay. I will review your comments with our management staff. We are looking forward to some renovations over the winter. Your patronage is appreciated and we hope you may grant us another chance to better impress you in the time coming.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I was pleased with this hotel overall but probably wouldn't stay there again. The pool area is very interesting and definitely a highlight. However, it looks to me like it USED TO be a lot more fun and then lawyers got a hold of it. I *think* that it maybe used to be a diving platform as the upper pool is 9 feet deep, and that maybe a little waterslide went through the middle of it and spat you out in the lower pool. But they turned it into a giant waterfall and put rocks in the former slide area. So now its just a very tall conversation piece. The pool area desperately needs a bar. But doesn't have one. It is open and loud until 11pm and rooms are not soundproofed at all, FYI. I'm glad its open that late, but if you have napping littles, don't pick a pool view room. The restaurant is closed. The little mini golf putting green is pretty torn up but my boys had fun with it. Only two golf balls in the whole hotel tho. I don't like the outside access for hotel rooms - much prefer inside hallway but many hotels in this area are outside access. Ventilation and humidity is an issue because of the indoor pool. Staff is really nice and doing their best during covid. Our fridge worked, my parents fridge in the adjoining room did not. The hotel overall feels like it was really fancy and swank in the 70's and has never really been updated, just maintained and fairly minimally. Again, I don't regret the choice. It wasn't awful. Just would pick somewhere else next time.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudette Geoffrion, Sales at Glenstone Lodge
Responded 11 Sept 2020
Thank you for reviewing your stay at the Glenstone Lodge! Your comments will assist us to further improve oursleves for our future visitors. We are glad you liked our pool area. Covid and the season upon us has put us behind on renovations, more to come. It is our sincere hope that you may allow us another opportunity to better exceed your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
BEST hotel experience EVER!! Room was clean and comfortable, the entire staff were FANTASTIC and the indoor pool and hot tub were AMAZING!! The hotel having its own trolley stop (which are free, by the way :) made getting around to the different attraction and eateries super easy. We will definitely be staying here again!
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip:Â The only advice I can give it STAY HERE!! You won't be disappointed.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After reading many reviews we decided to take a chance of Glenstone Lodge due to location (walking distance to downtown), price point and the ability to have a wedding block. We had many guests coming in from out of town and check in for everyone went flawlessly. The rooms were all remodeled and VERY clean. The hotel itself was updated inside and we always noticed an employee doing some type of cleaning during out stay. The pool area was always clean, we noticed the hot tub being drained and cleaned multiple times as well. We had rented a small banquet room to use for a group dinner after our wedding and the employees had everything set up for us and they took care of clean up as well. Overall we had no complaints and everyone agreed we would return in the future!
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Date of stay: October 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudette Geoffrion, Sales at Glenstone Lodge
Responded 26 Oct 2021
Dear Savannahk446, Thank you so much for your great review. We are delighted that you enjoyed your stay with us. Our staff works hard to make our guests happy and your feedback is much appreciated. Trip Advisor is a great channel to share your positive experiences with other travelers. We're glad that it helped you select our property for your special event. We're glad to be part of your forever memories and look forward to seeing you in the next coming years.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has a nice lobby and a very cool indoor pool with a waterfall. (There is an outdoor seasonal pool as well.) The restaurant is closed due to the pandemic and they only clean your room if you request it as a covid protocol. That would be okay if they actually cleaned your room when requested. We asked it to be cleaned twice and it was cleaned once. When it was cleaned, it was only lightly cleaned. When you fail to do what is promised, you could at least apologize or do something to attempt to make it better. There is a weird orange substance in the bathroom and a spider web on the interior hallway light.
The staff is polite but they do not follow through. I had two room for 5 nights and asked for additional toliet paper and towels as they were not cleaning the rooms daily and they brought one roll. The hotel in conveniently located just a few blocks off the main strip and there is a trolley stop near the hotel, Several restaurants are within walking distance and your are very close to the Space Needle, but the on site restaurant (and free breakfast) is currently shuttered. There is ample parking here for hotel guest. The hotel needs a major renovation, as and example the rack and hangers in our room were very rusty. The grounds are well kept and the bed are very comfortable. Overall, the hotel just feels dated and tired and the staff should improve their follow through, Not a horrid place, but i couldn't say it was good either. If your kid loves a nice pool and a light cleaning of the room is okay with you, then consider this hotel, but I'll not stay here again.
The staff is polite but they do not follow through. I had two room for 5 nights and asked for additional toliet paper and towels as they were not cleaning the rooms daily and they brought one roll. The hotel in conveniently located just a few blocks off the main strip and there is a trolley stop near the hotel, Several restaurants are within walking distance and your are very close to the Space Needle, but the on site restaurant (and free breakfast) is currently shuttered. There is ample parking here for hotel guest. The hotel needs a major renovation, as and example the rack and hangers in our room were very rusty. The grounds are well kept and the bed are very comfortable. Overall, the hotel just feels dated and tired and the staff should improve their follow through, Not a horrid place, but i couldn't say it was good either. If your kid loves a nice pool and a light cleaning of the room is okay with you, then consider this hotel, but I'll not stay here again.
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Review collected in partnership with this attraction
Date of stay: December 2020
Cleanliness
Service
Sleep Quality
Room Tip:Â The pool facing rooms can be a bit loud and the floors outside those rooms very slippery
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudette Geoffrion, Sales at Glenstone Lodge
Responded 4 Jan 2021
Dear Joseph, Thank for taking the time to review your stay at the Glenstone Lodge. Due to Covid, your room is cleaned upon request, I am not sure why it was not cleaned as requested. During COVID, when you stay over, we clean lightly and the sheets are not changed unless requested if there are items on the bed, staff is informed not to touch or move anything! The breakfast at the Glenstone Lodge has never been offered free as you mentioned, when we served our breakfast buffet in the past, there's always been a charge for it. We hope that COVID goes away and that things go back to normal and that you may grant us another chance to better impress you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great visit. Staff was nice, rooms were very clean, and a beautiful view of the river. It is walking distance from the strip. Heated indoor pool area was continuously cleaned up as people were using it.
Extra precautions during Covid-19 was taken.
Extra precautions during Covid-19 was taken.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudette Geoffrion, Sales at Glenstone Lodge
Responded 4 Mar 2021
Dear Kathi, I'm glad you found our hotel enjoyable and convenient to the downtown area. We look forward to hosting you again when travel plans bring you back to Gatlinburg.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I definitely wouldn't stay here again, nor would I recommend someone else to. Positives : front desk staff was very friendly,and pool is great.
Now the negative :
TV remote didn't work , nor did the volume. Walls are paper thin and you hear everything. Beds are uncomfortable with very itchy blankets and sheets. Towels are quite small and again a very uncomfortable. Pool towels are offered, however, they're the size of hand towels.
Bathroom is extremely small, in order to open or close the door you must perform a magic trick,and even then , good luck. Exterior rooms are awful and we did get to an interior room . It had a very pay by the hour feel.
Now the negative :
TV remote didn't work , nor did the volume. Walls are paper thin and you hear everything. Beds are uncomfortable with very itchy blankets and sheets. Towels are quite small and again a very uncomfortable. Pool towels are offered, however, they're the size of hand towels.
Bathroom is extremely small, in order to open or close the door you must perform a magic trick,and even then , good luck. Exterior rooms are awful and we did get to an interior room . It had a very pay by the hour feel.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudette Geoffrion, Sales at Glenstone Lodge
Responded 24 Nov 2021
Please accept our apologies for not meeting your expectations. I hope that some of the issues were reported during your stay so that we could have resolved them then. I'm sorry you didn't enjoy the blankets and sheets, never heard anyone complain of the itchiness? The pool towels are exactly that and bigger than hand towels, they are not beach towel. So many enjoy the exterior rooms as they can sit outside instead of being inside 4 walls in the interior but I'm sorry you didn't like them. We hope you may grant us another chance to better impress you in the future! Happy Thanksgiving!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Glenstone Lodge in January, and it was instantly comfortable. We were there for 2 days, and I will definitely be staying here again in the future. We didn't use the pool during this stay, but it was very clean and well-kept. Our room was very clean when we checked in, and we didn't require any cleaning while we were there, but we always saw cleaners going to different rooms. I felt safe and comfortable during our stay, and the correspondence received before and after the stay was very thorough and much appreciated. We were originally going to stay a few months prior but had to cancel, and they were very courteous and gracious with their confirmation emails and asking about the reason for cancelation. I will definitely be back, and would recommend others to stay here. It's quiet and off the main strip, but close enough that you're just a short drive or walk to everything.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudette Geoffrion, Sales at Glenstone Lodge
Responded 17 Jan 2022
Dear Glenstone Lodge Guest, thank you for taking the time to share your great review with us. We are pleased to learn that you found satisfaction in our cleanliness, comfort, prime location accessibility to downtown and ease at communicating with us. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. We work hard to make our guests happy and we appreciate your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked two king bed suites at the Glennstone Lodge, booked them at two different times one I called in and specifically asked for a room with a balcony, second one I did online. I get her today on 4/16/21 for a 3 night stay and they put me in one of the few room with a balcony, so I go down and ask about it and I am told they could put me in a room for tonight and Friday night but Saturday night they could not... what since does this make! We all come several times a year but I will never stay here again period.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The restaurant doesn't have a bar, it is operated by a 3rd party, not managed by the Glenstone Lodge. As stated by a guest, they do sell beer.
No, we do not.
I understand why you would be scared, but no, we do not have bed bugs. Look forward to your visit in June.
Yes! It is heated.
McGee Tyson Airport in Knoxville, approx. 1 hour from Gatlinburg.
…
"Comfortable beds, clean extremely convenient near the best restaurants, friendly staff great indoor pool, great setting."Read full review
"The inside pool side area rooms were tired, but when I addressed this with the staff they said they were doing a complete renovation in Jan!"Read full review
"We did see a black bear in the parking lot so if you choose to stay here (which I don’t recommend) DO NOT LEAVE FOOD IN YOUR CAR!!!!!"Read full review
…
PRICE RANGE
₹7,166 - ₹11,802 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
glenstone hotel gatlinburg, glenstone lodge
LOCATION
United StatesTennesseeSevier CountyGatlinburg
NUMBER OF ROOMS
215
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Glenstone Lodge
Which popular attractions are close to Glenstone Lodge?
Nearby attractions include Gatlin's Escape Games (0.8 km), Impossibilities Magic, Mindreading and Mayhem! (0.6 km), and Smoky Tours (0.7 km).
What are some of the property amenities at Glenstone Lodge?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Glenstone Lodge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Glenstone Lodge?
Guests can enjoy an on-site restaurant, breakfast, and barbeque facilities during their stay.
Is parking available at Glenstone Lodge?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to Glenstone Lodge?
Conveniently located restaurants include Tennessee Jed’s, Bubba Gump Shrimp Co., and Kilwins Ice Cream - Chocolate - Fudge.
Are there opportunities to exercise at Glenstone Lodge?
Yes, guests have access to an indoor pool during their stay.
Is Glenstone Lodge located near the city centre?
Yes, it is 0.8 km away from the centre of Gatlinburg.
Does Glenstone Lodge offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Glenstone Lodge?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Glenstone Lodge?
Many travellers enjoy visiting Noah Bud Ogle Cabin (3.5 km) and Historic Ogle Log Cabin (1.0 km).