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I called the hotel before making reservations and they answered all my questions on what to do, where to go and questions about the hotel. The hotel sits in an industrial area. I felt safe and secure at this hotel and in the area. Check...More
We booked this hotel nearly a year ago, to be near the cruise terminal, and have written confirmation of such. Just been advised that they will not honour our reservation because of an error in their reservation system! Without checking with us they booked us...More
2 Thank The_Skibums
Response from GMLOOK, General Manager at The LOOK hotel, Red Hook, an Ascend Hotel Collection MemberResponded 2 weeks ago
We regret that we were not able to accommodate your upcoming reservation due to an error in the reservation system from the previous hotel. We attempted to locate a reservation for you at the same type of hotel that you had booked but cancelled the...More
Enjoyed the BAR downstairs - nice opportunity to try some local craft brews. The elevator was painfully SLOW. I was working the Formula E Race and we were walking distance (6 blocks) to our Entrance. We also found a number of good food options in...More
Thank Steve S
Response from GMLOOK, General Manager at The LOOK hotel, Red Hook, an Ascend Hotel Collection MemberResponded 4 August 2017
Thank you Steve,
We are so happy that you enjoyed your stay with us and tried out a few of the local brews at our bar. We hope to see you again next year for the Formula E race.
As we were departing the next day on a cruise we sought out the closest hotel to the Brooklyn Cruise Terminal in Red Hook, NY and chose the Look Hotel, Red Hook, an Ascend Hotel member formerly known as the Comfort Inn, Red Hook....More
Hotel looked good on their website in what seemed to be an interesting neighborhood. My wife and I decided to book two nights so we could visit her newly born niece in Brooklyn. When we arrived at the hotel, we parked in the parking lot....More
1 Thank junnosteve122
Response from GMLOOK, General Manager at The LOOK hotel, Red Hook, an Ascend Hotel Collection MemberResponded 4 July 2017
Thank you for sharing your experience with us. I would like to apologize on behalf of the entire team that you had a less than ideal experience with us. At no point was the service you received acceptable. I would like to make...More
US$ 174 - US$ 277 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Without knowing the specifics of the review that you read it could be a number of different things from an allergic reaction to something they ate to being bitten by bugs while dining at a restaurant to a... More
Without knowing the specifics of the review that you read it could be a number of different things from an allergic reaction to something they ate to being bitten by bugs while dining at a restaurant to a reaction to a new detergent from their laundry machine. It could be any number of things. What I can tell you is that our hotel utilizes Orkin Pest control to inspect our property on a weekly basis, a thorough training program for all of our staff regarding pest control and a strict room inspection process. I hope this helps answer your question. We look forward to having you as our guest.