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The LOOK Red Hook, an Ascend Hotel Collection Member

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The LOOK Red Hook, an Ascend Hotel Collection Member
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88 Reviews from our TripAdvisor Community

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Showing 76: English reviews
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Droitwich, United Kingdom
Reviewed 1 week ago via mobile

We arrived here straight after our 7 hour flight from the uk. It was half 10 at night and we were shattered believe me. The staff were amazing and helpful, we felt welcomed. The rooms were modern and comfortable with a tv and bathroom. Towels and toiletries were provided but no facility for drinks. Breakfast was a joke, although to...

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Helpful?
Thank Lisa S
Management response:

Dear Lisa, Thank you so much for the kind words regarding the staff and the cleanliness of the hotel! I will be sure to share your review with them and congratulate them on making such a nice impression on you. I apologize that our breakfast options were in the process of transitioning and the options were limited during your stay....

Massachusetts, USA
HOTEL’S FAVOURITE REVIEW
Reviewed 19 January 2017

My husband and I stayed at the Comfort Inn Red Hook over the Christmas Holidays. We had a very pleasant experience. Our room was newly renovated in streamlined good taste. The breakfast room was busy, but provided many healthy options and was easily accessible. This being Brooklyn, the guests added an international flavor, speaking many languages as they ate. Parking...

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Helpful?
1Thank enjoyingthepresent
About Hotel's Favourite Review
jaidevg1, General Manager at The LOOK Red Hook, an Ascend Hotel Collection Member, responded to this review

Dear Valued Guest, First of all thank you for spending the holidays with us here in Red Hook. We loved hosting both your husband and you. We are honored to welcome guests from all over the world and provide them with an everlasting impression of Brooklyn. We cannot wait to welcome you back to our newly renovated hotel soon!!! Thank...

Tampa, Florida
Reviewed 1 March 2017

My boyfriend and I spent 3 days there and it was one of the worst experiences either of us have had. There is no hot breakfast, just a small corner with limited water bottles, oranges and granola bars. The staff was rude and cursing loudly in the lobby. Housekeeping did not clean our room or change our sheets even after...

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6Thank caltidor2
Boston, Massachusetts
Reviewed 27 January 2017

We stayed there during thanksgiving. It was convenient to get to both Brooklyn as well as to Manhattan. Judging by the official pictures, I was concerned about the breakfast place. In reality, it was a much better experience though. I believe the current place was temporary though as the place was undergoing renovations. The staff was definitely helpful. The view...

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Helpful?
1Thank aabdelmeged
jaidevg1, General Manager at The LOOK Red Hook, an Ascend Hotel Collection Member, responded to this review

Dear Aabdelmeged, We are thankful that you had spent Thanksgiving with us here in Red Hook!! We are almost done with our renovations and are about to launch a beautiful hotel. The breakfast area will be converted into a bar/lounge area and we cannot wait to invite you for that experience. Come back and we will make sure that Red...

Boston
Reviewed 11 January 2017

I asked for help when I left my phone in an Uber and Zac was SUPER HELPFUL in getting it back to me. He was smart and friendly and went the extra mile. The hotel was clean and efficient and a good choice if you want to be in the area. I would recommend him and the hotel 100%.

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Helpful?
1Thank suspectacts
jaidevg1, General Manager at The LOOK Red Hook, an Ascend Hotel Collection Member, responded to this review

Dear Suspectacts, Your review took our breath away!!!!!! Thank you so much!! It is our team members like Zac who strive to instill an everlasting impression on all our guests day in and day out. Red Hook is a special place full of many wonders and fun things to do. We cannot wait to welcome you back as we will...

Los Angeles, California
Reviewed 29 December 2016 via mobile

Really like the new interiors of the place...very contemporary color palette which makes for a nice, cozy environment. Staff is very accommodating and free breakfast in the AM is a bonus. Within walking distance to all Van Brunt restaurants and art scene. A little ways away from Manhattan--since I'm on business--but the reasonable rates and scenic waterfront more than make...

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Helpful?
1Thank mikedorilious
jaidevg1, General Manager at The LOOK Red Hook, an Ascend Hotel Collection Member, responded to this review

Dear Mikedolilious, Yes, our rooms are newly appointed and we will be soon will introducing a new and beautiful hotel, which will speak of our wonderful neighborhood of Red Hook. Van Brunt Street is bustling with vibrant restaurant and art scene. We want our guests to appreciate the unique wonders of Red Hook and leave with an everlasting impression. We...

Claymont, Delaware
Reviewed 26 December 2016

My husband and I stayed here on Christmas Eve while visiting family in Brooklyn. The sheets had hair on them, and were stained! They were also on backwards, so the corner kept popping off. The room smelled like it had been sprayed with strong deodorizer to mask the fact that it wasn't properly cleaned. The walls were thin, and we...

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Helpful?
2Thank Amy W
jaidevg1, General Manager at The LOOK Red Hook, an Ascend Hotel Collection Member, responded to this review

Dear Amy, It breaks our heart that your recent stay at Red Hook was disappointing and we did not deliver the level of service that we strive to achieve everyday. We are almost wrapped up with our renovations and will be introducing a new and beautiful bedding program. Below are my contact details and would love any opportunity to speak...

Reviewed 26 December 2016 via mobile

Spent three nights here without any daily maid service returning each evening to an untouched room and dirty, wet towels, even after we left word at reception on the second day. People at reception seemed to have cared less. Avoid this place.

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Helpful?
1Thank John and Nancy S
jaidevg1, General Manager at The LOOK Red Hook, an Ascend Hotel Collection Member, responded to this review

Dear John and Nancy, We take great pride in serving our guests and your experience comes to a shock to us as this does not speak of our service. I will address this immediately with our housekeeping department. In the meanwhile, please feel free to contact me at anytime to discuss your stay further and we can come to a...

Dickinson, North Dakota
Reviewed 6 December 2016

I believe there are new owners, the hotel is being renivated, one of the nice things they have done is to take out the carpeting in the rooms, it makes it feel cleaner. We have stayed at this hotel before and I feel the cleaning staff is better and comes in more often. We enjoyed our stay, but it will...

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Helpful?
Thank Bluefish49
jaidevg1, General Manager at The LOOK Red Hook, an Ascend Hotel Collection Member, responded to this review

Dear Bluefish49, Though North Dakota is far away from Brooklyn, our hearts are very close. Thank you so much for sharing your recent experience in Red Hook. We cannot wait to fully introduce our new hotel and invite you back soon. Happy Holidays and stay warm up there in the North!!! Jaidev Gupte General Manager Comfort Inn Red Hook 718-222-3200...

Margate, United Kingdom
Reviewed 11 November 2016

We last stayed here three years ago the eve of hurricane Sandy. A lot has changed and this hotel is under new management. It is hard to critique this hotel as money is being spent in improving the rooms and common areas. Also the staff work so hard to make your stay memorable so you will return. However the new...

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Helpful?
Thank Ken N
jaidevg1, General Manager at The LOOK Red Hook, an Ascend Hotel Collection Member, responded to this review

Dear Ken N., As we are in the process of renovating the hotel, we are introducing fun and enjoyable amenities. Realizing that coffee is savored by our countless guests, we will be introducing a upgraded hotel coffee program from a local brewer. We would love for all of our guests to mingle in our new lounge a night before a...

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Amenities

Highlights
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Red Hook LOOK LOOK (noun) = the appearance of someone or something, especially as expressing a particular quality. LOOK (verb) = direct one's gaze toward someone or something or in a specified direction. LOOK hotels is a combination of these two definitions of the same word. We know that being away from home can be both exciting and unfamiliar and sometimes you need someone local who knows where, and what, to LOOK for while you make the neighborhood your temporary home. And because you have your own needs, your own personality, and your own LOOK, we tailor your experience with a personalized approach to travel, leisure, and hospitality. Slow down, don't rush, it's really beautiful around here if you stop to LOOK around. ... more   less 

Additional Information about The LOOK Red Hook, an Ascend Hotel Collection Member

Address: 17 Seabring Street, Brooklyn, NY 11231-1820 (Formerly Comfort Inn Red Hook)
Region: United States > New York > Brooklyn
Price Range: ₹ 9,011 - ₹ 16,725 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The LOOK Red Hook, an Ascend Hotel Collection Member 2.5*
Number of rooms: 81
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Questions & Answers

Here's what travellers have asked, with answers from The LOOK Red Hook, an Ascend Hotel Collection Member staff and other travellers.
13 questions
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Questions? Get answers from The LOOK Red Hook, an Ascend Hotel Collection Member staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This hotel is located near the docks.”
681kenn, 11 Nov 2016 | Read review
“Not the basement.”
amyandrews1, 27 Aug 2016 | Read review
“Stay away from this hotel. Rates are cheap but they are looking to incur charges in any way possible without any notification!!!”
jesminhuda, 24 Aug 2016 | Read review
“A room facing the back will be quieter, although this neighborhood is very quiet on weekends.”
p.zindler, 24 May 2016 | Read review
“2nd floor corner room was nice and not too far from the elevator”
R4317CAsuec, 18 May 2016 | Read review
5 of 5