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Sheraton Brooklyn New York Hotel

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Sheraton Brooklyn New York Hotel
Sheraton Brooklyn New York Hotel
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1,036 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Brooklyn New York Hotel
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Showing 881: English reviews
Newport Beach, California
Reviewed 21 July 2013

Starting from the front door all the way into the reception, the service in this hotel was horrible. The word 'service' was the furthest from their mind because there was none. Because of my flight, I arrived at the hotel at 2 am on a Friday night. The club next to the hotel was letting out and while there was...

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Helpful?
5Thank Velara1
Albuquerque
Reviewed 16 July 2013

Stayed at this hotel for five days. I was very happy to see my room and bathroom, all very comfortable and spacious. Especially because of its location in Brooklyn and the price! It is located in a commercial neighborhood not glamorous but one can overlook this for the great price, comfort and location. There is a subway station at the...

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Helpful?
Thank Patricia C
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Brilliant, we are pleased that you were delighted with your recent visit. Thank you for choosing to stay with us. It is great to know you were able to travel with convenience and that we made your visit to Brooklyn an enjoyable one. We invite you to stay with us again and we hope to see you soon. Warm Regards,...

Calabasas, California
Reviewed 12 July 2013

This is a hotel that was assembled from a couple of different buildings in a neighborhood that is trying to move into upgrade mode. It's not there yet. Construction around us was noisy and inconvenient. Major streets nearby still have a grimy city feel to them. On the plus side, subway stations are close-by and getting to Manhattan or other...

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Helpful?
Thank Captain_Fun_4400
Denise L, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for staying at the Sheraton Brooklyn, we value your feedback as it will allow my Team and I to continue to practice and provide our guest with great customer service. We sincerely apologize for the inconvenience encountered during your recent stay and hope you can provide us a second opportunity. We have replaced the parts needed to fix...

Leawood, Kansas
Reviewed 11 July 2013

Staff shrugged rather than opening closed elevators despite >20 minute waits. Lobby Starbucks and car service (no taxi stand) also took too long,spoiling the nice location and rooms. Good value on prepaid internet rates and front desk gave in room WiFi for free. Loud rooftop club not our scene, would have preferred quiet city views.

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Helpful?
1Thank Bill B
Denise L, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

I thank you for your recent stay; I apologize for the inconvenience encountered. We were experiencing minor problems with our elevators and we have worked closely with our third party elevator company to ensure the problem was corrected. I thank you for providing us with feedback that will allow us to rectify these challenges. I would like to further discuss...

North Haven, Connecticut
Reviewed 9 July 2013

What a lovely hotel just outside New York City in Brooklyn, NY. Stayed one night but appreciated the closeness to family and the big city. Nice, comfortable bed, clean, and very quiet. Great price for a Sunday night.

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Helpful?
Thank Barbara M
Denise L, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

I am extremely happy you enjoyed your recent stay with us, at the Sheraton Brooklyn Hotel. Thank you for taking the time to share with the public your experience. I hope to see you soon. Regards Denise Luna General Manager Sheraton Brooklyn Hotel

Cartersville, Georgia USA
Reviewed 9 July 2013

This is obviously a business hotel but it was wonderful to stay a night with family coming over to swim and eat. We booked the internet pre-paid rate...be sure to notice the NYC tax rate. Friendly and efficient front desk staff checked us in quickly to a very nice corner room with a view of the Statue of LiIberty (it...

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Helpful?
Thank Weyland
Denise L, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Wow, thank you for this great review and I am pleased to hear you enjoyed your stay. I apologize for the minor inconveniences you experienced with the WiFi in our lobby, and would have wished you had informed one of our fabulous associates to assist you. We are here to provide you with excellent customer service you deserve. Thank you...

Reviewed 7 July 2013

I stayed for here for a full week . In all fairness the rooms were nice , good amenities, spacious, clean, thank there was a good gym However! - the pillows were very uncomfortable - no free wifi for general guest rooms - the front dsk were disorganized and were not forth coming with me for example being a club...

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Helpful?
2Thank Silversparrow3427
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for sharing your experience. I apologize for the inconvenience you experienced. We have made some changes to our food and beverage department. Your concerns have been shared with my associates as we would like to provide our guests with the best experience possible. I hope you are able to stay with us again to see the great things...

London, United Kingdom
Reviewed 5 July 2013

I stayed at the Sheraton Brooklyn for a few weeks last September because it was down the street from the office. The rooms were nice and spacious, especially on the Club Level, with good views if you can get a floor high enough to see over the nearby buildings. The gym was nice. I found the elevators were always REALLY...

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1Thank Kay Y
Connecticut
Reviewed 5 July 2013

Recently stayed here with a friend after a concert at the Barclays Center. First, the location, while close to Barclays, is not in a great area. No taxis come down this tiny street so if you need one, you have to walk up to Flatbush. "Valet" parking was the most inefficient operation of any hotel I've ever stayed at...and felt...

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1Thank bls213
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for sharing your experience. I apologize for the inconveniences you encountered. I have shared your concerns with my associates as we strive to bring our guests the best experience possible. We have great amenities to offer and we would love an opportunity to show what we can provide. Thank you for staying with us and we hope to...

Brisbane, Australia
Reviewed 30 June 2013

Stayed here for a week in February and I would definitely stay again. Very close to the underground which can get you anywhere in New York. The rooms were very clean, internet included and the room service prices were very reasonable. Overall, a good hotel!

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Helpful?
Thank Carla M

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. Pool Hours: Mon- Fri 5pm-10pm Sat- Sun 10am- 10pm ... more   less 

Additional Information about Sheraton Brooklyn New York Hotel

Address: 228 Duffield Street, Brooklyn, NY 11201-5303
Region: United States > New York > Brooklyn
Price Range: ₹ 10,743 - ₹ 26,006 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Brooklyn New York Hotel 4*
Number of rooms: 321
Reservation Options:
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Hotel Style:
#8 Luxury Hotel in Brooklyn
#15 Business Hotel in Brooklyn
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Brooklyn New York Hotel staff and other travellers.
23 questions
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over a year ago
Poway
Washington DC, District of Columbia
Henderson, Nevada
over a year ago
Plaistow, New Hampshire
8 months ago

See all questions (23)

Questions? Get answers from Sheraton Brooklyn New York Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a view because it's amazing”
  • View from our room at night
  • Sunrise view from our room
 of 5 bubbles jennifermY9112RH, 31 Jan 2017 | Read review
“Some rooms are larger square footage - just due to placement.”
 of 5 bubbles desmondjj, 20 Jan 2017 | Read review
“Go to at least 20th floor for nice view”
 of 5 bubbles garyf964, 17 Jan 2017 | Read review
“High floor, North end of building, facing Duffield”
 of 5 bubbles 986markp, 13 Jan 2017 | Read review
“Construction is happening across from the hotel so try for a room higher up”
 of 5 bubbles snowgrrrl, 2 Jan 2017 | Read review
5 of 5