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The customer service was excellent. Della, William and the cleaning staff were very professional, warm and accommodating. The location of the hotel was also very convenient. However, the interior of the hotel, hallways and the rooms are worn, dated and could use an upgrade.
I think the rooms are a little on the small side, so if you like a big room this one's not for you. If you came to New York just to sit in your room, then I feel sad for you:) The windows open so...More
2 Thank MWAinBTR
Response from Robert G, General Manager at Sheraton Brooklyn New York HotelResponded 4 weeks ago
Hi MWAinBTR, thank you for staying with us and for your review. Our housekeeping team really is great, we will make sure to share your feedback with them. If you do prefer a bigger room we do have suites that allow some extra space. Glad...More
Aside from its location near several subway lines, don't expect much from this Sheraton. You get what you pay for - since it's not very expensive (one of the cheapest in all of NYC - booked using 10K starpoints). The exterior made it seem relatively...More
Response from Robert G, General Manager at Sheraton Brooklyn New York HotelResponded today
Hi wds17, thank you for your feedback. I'm sorry the hotel did not live up to your expectations. Our team works very hard to ensure all of our guests have a great experience and we are proud to announce that a renovation will be taking...More
The Sheraton is normally a pleasant stay. I’ve stayed here three times in Brooklyn for business and it was always fine. This time was the first time with the family and it was a very different experience. The front desk staff are always accommodating and...More
First night after check in we realized that there is a problem with key. We couldn't locked our room. They changed the key system but this time card system was broken down. We couldn't enter the room. I visited reception 4 times to have a...More