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Sheraton Brooklyn New York Hotel

Traveller (333)
360
Panoramas (37)
Room & Suite (260)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. Pool Hours: Mon- Fri 5pm-10pm Sat- Sun 10am- 10pm
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Business
HOTEL CLASS
Hotel links
Visit hotel website
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Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
150Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
1,350Reviews
543Photos
33Q+A
100Room tips
Traveller rating
  • 379
  • 533
  • 275
  • 69
  • 94
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  • English
Popular mentions
Do not book this hotel. Our room was on the 25th floor. There was no water last night and this morning. Could not shower or even brush teeth. Maintenance says its a known issue with the hotel water system. Maintenance did come but said there isn't anything to do. Hotel
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Response from RobertG7366, General Manager at Sheraton Brooklyn New York Hotel
Responded 1 week ago
Dear JohnR, thank you for choosing to stay at the Sheraton Brooklyn New York Hotel and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent your concerns from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Brooklyn.
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I have never stayed at a Sheraton which operated their own lounge with such disregard and apparent indifference to their guests who are here to actually try and get some rest. They rent their rooftop space out apparently to private event complete with DJ screaming over blaring
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Transparency and customer service leave a lot to be desired. On one of the coldest nights of the year, the heating system in the room wasn't working. A facilities guy came twice and wasn't able to improve the situation. When he departed at 9:30 p.m. he said someone would call
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Response from RobertG7366, General Manager at Sheraton Brooklyn New York Hotel
Responded 1 week ago
Hello 01521, thank you for the feedback of your experience with us. We are so sorry your stay did not reflect our promise to our guests. We promise to look into your concerns and rectify immediately. We have made it our utmost concern to inform our guests of our renovations. We have it on our website, have inform travel agents and have it located all throughout of the hotel. The feedback we have been receiving is that it has had minimal impact on our guest and we are truly sorry that is not the case for you. We will continue to work hard to regain your loyalty. We hope you can give us a second chance and experience our hotel when we are refreshed.
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The first stop on our honeymoon was NY, having visited the city a couple of times before we were happy to stay at a hotel that wasn't in Manhattan. This hotel was in a great location for the subway but was nice and quiet. It had a very comfortable king size bed and was quiet
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Well situated hotel in Brooklyn for our first trip to NYC, very comfortable, close to metro station. The pool area and jacuzzi was lovely. The distribution of delicious cookies at Christmas day was truly appreciated!
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorSheraton Brooklyn New York Hotel
The Standard King at the Sheraton Brooklyn New York Hotel
Bathroom Faucet FALLS OFF!
Fantastic bed in a small room
2 Double Bed Room
room at night
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Is this a family friendly hotel.?? As were a family of 4 with 2 young girls travelling to new york in december.
Unless you have sights to see in Brooklyn, I would recommend finding somewhere in Manhattan. It may be cheaper here but not worth the difference.
1 vote
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No shuttle but its about a 15 min ride. They have a service they offer for a fee from the hotel but uber X was about half as much.
1 vote
Does the hotel offer luggage storage? Is there a fee for this service? TIA!
I believe so but you should call
1 vote
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Does the hotel offer luggage storage? Is there a fee for this service? TIA!
Also please read my review on this hotel for further details.
0 votes
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What is within walking distance of the hotel? I am between picking this hotel and Pointe Plaza.
Subways are close also.
2 votes
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1234567
"Don't stay here"
"end of hall with a good room"
"Choose another hotel at comparable price"
"WE had a front room overlooking the street. With a balcony."
"Request not to have one overlooking the dog training park area"
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PRICE RANGE
US$ 161 - US$ 462 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkBrooklyn
NUMBER OF ROOMS
321
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