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Sheraton Brooklyn New York Hotel

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Sheraton Brooklyn New York Hotel
Sheraton Brooklyn New York Hotel
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1,057 Reviews from our TripAdvisor Community

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Showing 898: English reviews
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Reviewed 4 days ago NEW

Fine hotel with all the basics and clean. Great location but pricey for what you get. Small rooms and bustling. Short walk to Carroll Gardens and other Brooklyn locales. The entryway is cramped and the adjoining Starbucks is almost as big as the entrance of the hotel. They do take dogs.

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Helpful?
Thank 130mimiw
Jessica S, Front Office Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear 130mimiw Thank you for taking the time to post a review. I am glad you found the location to be convenient. I hope we will have the pleasure of having you stay with us again soon.

Washington DC, District of Columbia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I stayed here for 2 nights over a weekend, at a great rate for a very clean and modern room. The bed was very comfortable, and I liked the renovated bathroom and shower (just be a little careful, the floor tile is a bit slippery when wet). There was one complementary bottled water in the room which is great. Our...

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Helpful?
3Thank jeanki
About Hotel's Favourite Review
Bellevue, Washington
Reviewed 5 days ago NEW

Stayed 2 nights while attending a summit at NYU nearby and have to say pleasantly surprised especially for the area. The hotel was very nice and clean with friendly staff and comfortable if small room. The only issue was that the walls were rather thin so noise from corridors and other rooms was distracting and maybe worse quite a lot...

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Helpful?
Thank David J
London, United Kingdom
Reviewed 5 days ago NEW

Positives first: it has a pool and they offer a basic breakfast which is always welcome. Room was very small and had a musty smell. We stayed for five nights and only once was our room made up after we made a special request at reception. They offer some arrangement whereby you can opt out of having the room cleaned/made...

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Helpful?
Thank kjrobotic
Jessica S, Front Office Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Kjrobotic, Thank you for staying with us and sharing your review. It is disappointing to hear that you were less than satisfied with your stay. I would like the the opportunity to discuss the detail of your recent stays at your convenience, so I may respond to you directly and take the information back to my team as we...

Reviewed 1 week ago via mobile

My husband and I had a pretty spontaneous decision to spend our engagement anniversary at the Sheraton (where we stayed 6 years ago when we got engaged) We booked online 2days in advance of our stay and requested the same room we stayed in 6 years ago. The hotel was pretty amazing accommodating our request and the front desk staff...

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Helpful?
Thank Leverne M
Reviewed 1 week ago

Made a reservation on booking.com , drove in with 2 kids just to find out that they gave away our room. After almost an hour of going back and forth with reception (at 2am with 2 kids in tow) Sheraton manager was "kind" to give us a f...in room with a single bed, promising to get a double room first...

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Helpful?
Thank Yaroslav L
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hello Yaroslav L, We are so sorry that your stay did not go as planned. It is definitely not the experience we would have liked you to have. We will use your feedback to continue to make changes and make our hotel better. We do hope that you can give us a second chance to rectify your stay.

Columbus
Reviewed 2 weeks ago via mobile

This place was awful very poor customer service, our room appeared to be dirty and very expensive , there was no parking so we did have transportation during our stay , more elevators than people ???????

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Helpful?
Thank asc198767
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hello asc198767, Thank you for your review, we are sorry for the issues you faced during your stay. We will address our staff to ensure that this does not happen again. We take our guest feedback seriously to continue to make great experiences. We hope you can give us a second chance to regain your loyalty.

Louisville, Kentucky
Reviewed 2 weeks ago

My rating for this hotel varies depending on the factor being rated. The staff were amazing, friendly and very helpful - I would give the staff a rating of "5". The location has its good and bad points. You are very near shopping and a large subway station. There is a Target with groceries one block over from the hotel....

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Helpful?
Thank Michelle R
Reviewed 2 weeks ago via mobile

We arrived on a morning flight and were able to check our luggage at the hotel, even though we couldn't check in yet. They also let us do a "pre" check in, which was nice since they weren't busy. Then later when we came back, we just had to show our ID to pick up our room keys. Check-in &...

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Helpful?
Thank Shanda S
Reviewed 2 weeks ago via mobile

Great location and views from higher floor rooms. The rooms were clean, comfortable and the staff was extremely helpful and outgoing. Location is Two blocks from local and express subways into Manhattan.

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Helpful?
1Thank CJ L

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. Pool Hours: Mon- Fri 5pm-10pm Sat- Sun 10am- 10pm ... more   less 

Additional Information about Sheraton Brooklyn New York Hotel

Address: 228 Duffield Street, Brooklyn, NY 11201-5303
Region: United States > New York > Brooklyn
Price Range: ₹ 10,372 - ₹ 24,763 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Brooklyn New York Hotel 4*
Number of rooms: 321
Reservation Options:
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Hotel Style:
#9 Luxury Hotel in Brooklyn
#15 Business Hotel in Brooklyn
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Brooklyn New York Hotel staff and other travellers.
23 questions
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over a year ago
Poway
Washington DC, District of Columbia
Henderson, Nevada
over a year ago
Plaistow, New Hampshire
9 months ago

See all questions (23)

Questions? Get answers from Sheraton Brooklyn New York Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere”
yaroslavl535, 14 Apr 2017 | Read review
“Look before you accept it.”
jrcphc, 26 Mar 2017 | Read review
“Get a room with a view because it's amazing”
  • View from our room at night
  • Sunrise view from our room
jennifermY9112RH, 31 Jan 2017 | Read review
“Some rooms are larger square footage - just due to placement.”
desmondjj, 20 Jan 2017 | Read review
“Go to at least 20th floor for nice view”
garyf964, 17 Jan 2017 | Read review
5 of 5