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Sheraton Brooklyn New York Hotel

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Traveller (298)
Room & Suite (255)
Dining (25)
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Overview
  • Excellent27%
  • Very good41%
  • Average20%
  • Poor5%
  • Terrible7%
Travellers talk about
“the club lounge”(40 reviews)
“new york”(123 reviews)
“self park”(11 reviews)
AMENITIES
Free Wifi
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from Sheraton Brooklyn New York Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Brooklyn New York Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,248)
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1,063 results
Traveller rating
287
406
228
59
83
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Time of year
LanguageEnglish
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287
406
228
59
83
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All reviewsthe club loungenew yorkself parkfulton mallduffield streetstarbucks coffeecheesecakestatue of libertyjay stfront desk stafftwo blockscar servicebarclays centersubway stationrooftop barlobbynyc
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1 - 5 of 1,063 reviews
Reviewed today

The customer service was excellent. Della, William and the cleaning staff were very professional, warm and accommodating. The location of the hotel was also very convenient. However, the interior of the hotel, hallways and the rooms are worn, dated and could use an upgrade.

Thank WillBatt
Hotel's Favourite
Reviewed 4 March 2018 via mobile

I think the rooms are a little on the small side, so if you like a big room this one's not for you. If you came to New York just to sit in your room, then I feel sad for you:) The windows open so...More

2  Thank MWAinBTR
Response from Robert G, General Manager at Sheraton Brooklyn New York HotelResponded 4 weeks ago

Hi MWAinBTR, thank you for staying with us and for your review. Our housekeeping team really is great, we will make sure to share your feedback with them. If you do prefer a bigger room we do have suites that allow some extra space. Glad...More

Reviewed yesterday

Aside from its location near several subway lines, don't expect much from this Sheraton. You get what you pay for - since it's not very expensive (one of the cheapest in all of NYC - booked using 10K starpoints). The exterior made it seem relatively...More

Thank wds17
Response from Robert G, General Manager at Sheraton Brooklyn New York HotelResponded today

Hi wds17, thank you for your feedback. I'm sorry the hotel did not live up to your expectations. Our team works very hard to ensure all of our guests have a great experience and we are proud to announce that a renovation will be taking...More

Reviewed 3 days ago via mobile

The Sheraton is normally a pleasant stay. I’ve stayed here three times in Brooklyn for business and it was always fine. This time was the first time with the family and it was a very different experience. The front desk staff are always accommodating and...More

Thank Paul T
Reviewed 3 days ago

First night after check in we realized that there is a problem with key. We couldn't locked our room. They changed the key system but this time card system was broken down. We couldn't enter the room. I visited reception 4 times to have a...More

Thank Ilyas Can K
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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 177 - US$ 409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Brooklyn
#15 Business Hotel in Brooklyn
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 177 - US$ 409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Brooklyn
#15 Business Hotel in Brooklyn
Room types
Suites, Non-Smoking Rooms
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Traveller (298)
Room & Suite (255)
Dining (25)
Pool & Beach (20)
Amenities (29)
Business Centre & Event Rooms (2)
Questions & Answers
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ladysusangillespie
21 December 2017|
Answer
Response from vols94 | Reviewed this property |
No shuttle but its about a 15 min ride. They have a service they offer for a fee from the hotel but uber X was about half as much.
0
Votes
Jennifer_Ramos
8 July 2017|
AnswerShow all 2 answers
Response from 130mimiw | Reviewed this property |
I believe so but you should call
1
Vote
Jennifer_Ramos
8 July 2017|
AnswerShow all 3 answers
Response from Sachinincec | Reviewed this property |
Also please read my review on this hotel for further details.
0
Votes
Room Tips
"Great downtown location"
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"See above comment!"
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"upper floors have a view of the statue of liberty"
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"Not suitable for families"
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