We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsacross the streetfenway parkindoor poolbusiness centergreen lineboston brooklinefree shuttlebeacon stroom was spotlesstrain stopbeds were very comfortablefew blockssafe neighborhoodnice areanew englandrestaurants and shopst station
We were scheduled to be in this hotel for the entire week, as it's convenient to the medical center complex at Longwood with a complimentary shuttle. Easily made a reservation online, two weeks before, for an accessible room with two beds and an accessible tub....More
Thank Michael B
Response from Jeff T, General Manager at Holiday Inn Boston BrooklineResponded 11 May 2016
Thank you Michael for the candid feedback regarding your recent expereince with us. We sincerly apologize for the troubles you encountered with the heating and cooling unit as well as with the style of handicap rooms that we had available. You are correct in that...More
When we arrived at the parking garage the door wouldn't open. Then we pushed the assist button and that was broken as well. Next, we walked to the front desk and the helpful young woman called down for the garage attendant to assist us. When...More
2 Thank moflaherty
Response from Jeff T, General Manager at Holiday Inn Boston BrooklineResponded 12 May 2016
Thank you for sharing your recent experience with us. We truly appreciate the feedback, and will be sharing it with our team.
I apologize for the rudeness that you experienced by someone in our garage. Our team here is passionate about guest service,...More
I went there in April 2016 for a conference and my wife left her scarf there. We are sure that we have left it in the room because we checked our pictures and it was the last time it was seen was in the hotel...More
1 Thank Mahdiyi
Response from Jeff T, General Manager at Holiday Inn Boston BrooklineResponded 9 May 2016
Thank you for taking the time to share your experiences. I know I spoke with you over the phone after your departure, and would like to apologize again that we were unable to locate your missing sweater. As I mentioned during our conversation, we followed...More
Booked the hotel back in May 2015 after a recommendation from a friend who went for Marathon that same year. I couldn't say no to the price, as compared to the downtown hotels it was very reasonable. Wasn't sure what to expect, and really didn't...More
1 Thank MsCurlGurl7
Response from Jeff T, General Manager at Holiday Inn Boston BrooklineResponded 25 April 2016
Thank you for the great review MsCurlGurl7,
We apprecaite the feedback and the kind words. The Marathon week is always a big week in Boston, and as you mentioned our location is second to none with the access to the "T". Fenway and the many...More
The pro's: Good location near Coolidge coroner, Harvard st. shops, restaurants and public transportation to Cambridge and Boston. professional staff, good breakfast. stong internet signal.
cons: small "motel style" rooms, no window to many of them, noise outside the rooms from public areas, old shower...More
Response from IHGService, Guest Relations Manager at Holiday Inn Boston BrooklineResponded 30 April 2016
Thank you for being our guest and for taking the time to share your comments. We appreciate that you have highlighted aspects that you liked at our hotel, specifically our staff, breakfast, Wi-Fi, and our location. However, we're concerned to see that you...More