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Holiday Inn Boston Brookline

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Traveller (111)
Room & Suite (185)
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Overview
  • Excellent15%
  • Very good31%
  • Average28%
  • Poor14%
  • Terrible12%
Travellers talk about
“fenway park”(43 reviews)
“indoor pool”(21 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (757)
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All reviewsacross the streetfenway parkindoor poolbusiness centergreen lineboston brooklinefree shuttlebeacon stroom was spotlesstrain stopbeds were very comfortablefew blockssafe neighborhoodnice areanew englandrestaurants and shopst station
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1 - 5 of 715 reviews
Reviewed 5 days ago via mobile

Hotel is old and dirty. Elevator and rugs were disgusting. Conference facilities were subpar - noisy, dirty, terrible food and facilities. Lots of add-on costs not previously reported. Couldn’t wait to leave.More

Thank Donna B
Response from Mauricio P, General Manager at Holiday Inn Boston BrooklineResponded 4 days ago

We appreciate the feedback, Donna. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify...More

Hotel's Favourite
Reviewed 7 November 2017 via mobile

I stayed in November: the hotel was appealing because it combines good value for money with close proximity to Boston University (which I was visiting). Comfortable, clean rooms, quiet at night time, lovely staff, and free coffee and cookies every day - I’d stay again!More

Thank zeddyh
Response from Roberto C, General Manager at Holiday Inn Boston BrooklineResponded 9 November 2017

Thanks for the great review, zeddyh! It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated not only our comfortable and clean rooms, but also our attentive and friendly staff! Your praise lets us know we're...More

Reviewed 6 days ago

I stayed in Boston with my 21 year old son and my mother in law. We are from Alabama and have never been to Boston. Yes I've read the reviews. The hotel needs a makeover. It is outdated, but our experience was actually not that...More

Thank Pearld100
Response from Mauricio P, General Manager at Holiday Inn Boston BrooklineResponded 4 days ago

Thank you for sharing your feedback, Pearl. We appreciate your input. It's great that you loved our convenient location and proximity to many exciting attractions. However, we'll be addressing your concerns about your room with the appropriate members of our team. We look forward to...More

Reviewed 2 weeks ago via mobile

Great location but awful accommodations. My son used shower shoes in shower. Found curly hair on bed when we checked in. Of course not ours. Gross! Front desk doesn’t pick up. I think the pictures say it all. They were also clueless about the elevator...More

1  Thank Maria F
Response from Mauricio P, General Manager at Holiday Inn Boston BrooklineResponded 2 weeks ago

We appreciate you taking the time to leave us this feedback, Maria. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high...More

Reviewed 2 weeks ago via mobile

Room was clean. Front desk was very slow at check in. Rooms were not finished by check in. But very convenient location. Subway is right across the street. Some good restaurants around as well. Parking is $35 a night.More

Thank Josh L
Response from Mauricio P, General Manager at Holiday Inn Boston BrooklineResponded 2 weeks ago

We appreciate the feedback, Josh. It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed our cleanliness and excellent location despite the problems you had with our...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Multilingual Staff
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 137 - US$ 351 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 137 - US$ 351 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (111)
Room & Suite (185)
Dining (33)
Pool & Beach (21)
Amenities (37)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
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Edward H
23 January 2018|
AnswerShow all 2 answers
Response from badgermom3 | Reviewed this property |
Really many pets are cleaner than the filthy humans. You shouldn’t go to a hotel at all if you are worried about cleanliness.
0
Votes
JuneK99
6 October 2017|
AnswerShow all 2 answers
Response from Arlene H | Reviewed this property |
Parking fee is now $35.00, but I agree with the previous answer - I DO NOT RECOMMEND this hotel. it is NOT worth the convenience
1
Vote
Juliet B
2 May 2017|
Answer
Response from Roberto C | Property representative |
Hi Juliet, Thank you for connecting with us at the Holiday Inn! Yes we offer a Northeastern University rate, please call the hotel directly to book! Thanks, Roberto
1
Vote
Room Tips
"Get a room facing Beacon Street for the best view."
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"do not stay in the first or second floor"
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"Main hotel not the atrium area."
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"The main hallway is 400' long (Yes, that far). The 1 elevator is near the lobby. Request a room at the..."
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