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Courtyard Fort Smith Downtown

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Courtyard Fort Smith Downtown
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239 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Fort Smith Downtown
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Showing 234: English reviews
Hot Springs Village, Arkansas
Reviewed 20 July 2015

We visited Fort Smith for our first time to scout it out for a small group visit that we are coordinating later this year. We wanted to try the hotel before recommending to others. Our first night was spent at a competitor hotel and was not up to our standards. We found this hotel to be very clean, staff was...

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Helpful?
1Thank GoDog514
HEATHER S, General Manager at Courtyard Fort Smith Downtown, responded to this review

We are delighted to hear about your recent stay and would love to work with you on a group block for your upcoming trip to Fort Smith.

Reviewed 16 July 2015

We had over 600 registrants for our alternative education summer conference. This is the first year we had used Ft. Smith as our conference site. I have never worked with a more dedicated, professional and friendly group of people. They met our needs before we even realized we had them. They contacted local businesses and asked them to provide discounts...

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Helpful?
Thank Patti B
HEATHER S, General Manager at Courtyard Fort Smith Downtown, responded to this review

Thank you for sharing your positive review of our property, we appreciate the opportunity to serve your group. We look forward to welcoming you back in the future.

Dierks, Arkansas
Reviewed 14 July 2015 via mobile

I stayed at this hotel while attending a business conference; I was very dissatisfied! The room was in decent shape, but there was gum stuck on the floor. As far as service goes this place was among the worst I've ever experienced (believe me I do my share of traveling so I've had many experiences)! They were not at all...

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Helpful?
Thank Kinzymo
HEATHER S, Manager at Courtyard Fort Smith Downtown, responded to this review

Dear guest, Thank you for taking the time to share your recent experience at the Courtyard Fort Smith Downtown with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the room cleanliness and restaurant issues. We have...

Lawrenceville, Georgia
Reviewed 12 July 2015 via mobile

This is a great hotel. Did not have king bed so we got 2 queen beds. My wife checked the bed closest to the window and it had been slept in. It appears that the house keeping staff just did not strip the sheets and just pulled the covers up or someone had laid down on the bed after it...

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Helpful?
Thank JackM201
HEATHER S, General Manager at Courtyard Fort Smith Downtown, responded to this review

I want to thank you for staying with us and mentioning the great things about our hotel. Cleanliness is an area we failed to meet your expectations and after review of your comments I have spoken with the Department manager to resolve these issues immediately. We appreciate your review and hope to have the opportunity to welcome you back for...

Ohio
Reviewed 1 July 2015

As a Marriott Platinum, the Courtyard in Fort Smith is home away from home when in town for work,150+ nights stayed. I like the 4th floor. Always clean and comfortable. Each time I return and enter room, it all feels the same, clean, orderly and welcoming. I sleep very well here, and have not experienced noise issues. From my experience...

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Helpful?
Thank GoBucks27
HEATHER S, General Manager at Courtyard Fort Smith Downtown, responded to this review

Thank you for sharing your review of your recent stay, we look forward to welcoming you back on your next visit to the Fort Smith area.

Baton Rouge, Louisiana
Reviewed 29 June 2015

This hotel received negative points from the beginnig. Young woman at the counter had a TERRIBLE attitude and tried to justify it with, "having a bad day". No smile, no feeling in her eye contact and when she decided she could not handle checking a guest in, she walked away and her (manager?) came over to complete the process for...

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Helpful?
Thank Brenda B
HEATHER S, Manager at Courtyard Fort Smith Downtown, responded to this review

We appreciate you staying with us and sharing your experience. I apologize for falling short of your expectations in service and cleanliness. Cleanliness and service are both key priorities for our team and your comments have been shared with the management team in an effort to improve our service. I assure you this was never our goal and we would...

Brampton, Canada
Reviewed 26 June 2015

This hotel out of all we stayed during our trip, was a real disappointment. it was not clean at all, and rooms were neglected. I could understand when there is construction or renovation going on, but at this hotel there was none. but property looked neglected.

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Helpful?
Thank Raisa S
HEATHER S, Manager at Courtyard Fort Smith Downtown, responded to this review

On behalf of the staff at the Downtown Fort Smith Courtyard, thank you for providing feedback regarding your recent experience at our hotel. Cleanliness is a key priority for our hotel and I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping and engineering team in an...

San Jose, California
Reviewed 22 June 2015

The rooms are very nice. This hotel shares a parking lot with the Fort Smith Convention Center. There are some nice places to eat within walking distance. The only time I used my car was to find a McDonalds to get breakfast for our young dancers (since it is not included at Courtyards).

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Helpful?
Thank ksugrads
HEATHER S, General Manager at Courtyard Fort Smith Downtown, responded to this review

It's great to hear you enjoyed our hotel and the local area. We look forward to welcoming you back when your travels bring you to the Fort Smith area.

Muskogee, Oklahoma
Reviewed 19 June 2015 via mobile

I just have one question. What hotel manager comes to work in house shoes and thinks she looks professional. Answer. This hotels manager named heather I believe. I was surprised when she approached me about my concerns. How could I think she would take my concerns seriously. She sure wasn't taking her appearance or job seriously. And sure enough my...

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Helpful?
1Thank okiechellebelle
HEATHER S, Manager at Courtyard Fort Smith Downtown, responded to this review

We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we do work to present a professional appearance. Thank you again and safe travels.

Lodi, California
Reviewed 17 June 2015

This was the 4th hotel in 4 nights. It was the only one that had a omelet while you waited. Nice hotel. Front desk was very friendly. The business center very handy and easy to use-getting our boarding passes. Was part of a group that was checking out travel possibilties

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Helpful?
Thank jerryw38
HEATHER S, Manager at Courtyard Fort Smith Downtown, responded to this review

It is great to hear that you enjoyed our hotel, thank you for taking the time to let us know how we are doing. We look forward to welcoming you back for a stay at our hotel in the near future.

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Fort Smith Downtown

Address: 900 Rogers Ave, Fort Smith, AR 72901-2604
Region: United States > Arkansas > Fort Smith
Price Range: ₹ 7,508 - ₹ 11,195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Fort Smith Downtown 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Courtyard By Marriott Fort Smith Downtown Hotel Fort Smith
Fort Smith Marriott
Fort Smith Courtyard
Hotel Style:
#7 Business Hotel in Fort Smith
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Fort Smith Downtown staff and other travellers.
1 question
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Hot Springs, Arkansas
7 months ago

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Questions? Get answers from Courtyard Fort Smith Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor is the top floor, so no one walking above you.”
 of 5 bubbles MorganinLA, 14 Aug 2016 | Read review
“We stayed on the fourth floor-very quiet.”
 of 5 bubbles EllenMichigan, 9 May 2016 | Read review
“We love the small balcony on the room - great place for the first cup of coffee in the morning.”
 of 5 bubbles jamesbB8720AM, 8 Mar 2016 | Read review
“Rooms are going to be renovated so I was pleasantly surprised at how nice they were.”
 of 5 bubbles Traveler32722, 17 Jan 2016 | Read review
“although it was obvious work was being done on some lower floors, it was not a problem”
 of 5 bubbles mrbilbill, 7 Jan 2016 | Read review
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