Stayed here one night - walking distance to lil main street with restaurants and shopping. Room was on the water, but this is a public path so could not open door - little deceiving. Very clean and friendly staff
This hotel is tucked in at the end of Henderson’s wharf on a cobblestone street. The area is cute, clean, and safe. The hotel is clean, quiet, and comfortable. The rooms are a good size, nice amenities, great water pressure, and no excess noise from other rooms. A simple but good continental breakfast is available each morning. Secure, uncovered parking is available for $30/night. It is a perfect couple’s getaway. It’s an easy walk to all of the Inner Harbor and lots of restaurants and shopping. I would definitely recommend this hotel.
Good location, nice air conditioning (mid-August) and decent bed comfort. However, they gave us an obstructed harbor view with a boat canopy and fence blocking two-thirds of our window view despite the premium cost room upgrade expense (Room 125 and similar for 123). Three big ants or bugs in the shower tub. They charged us $20 extra beyond already paying the hotel service fee as part of the prepaid total fee and taxes direct through Choice Hotels website and loyalty member. We were also charged incindentals fee twice at check-in by accident by front desk and hard to get it taken off despite not damaging or taking anything. Loud guest room doors slamming and not soft-close or slow hinge close woke us up three times. Breakfast was not as impressive as the pictures on the website. Big stain size of a basketball on the carpet. No restaurant or any way to buy extra bottle water or any soda, beer or wine sundries shop.…
Hotel was clean and quaint. One block from Main Street with local restaurants and bars. Room on pier with beautiful view, but could not leave window blinds open unless you were ok with people looking into your room. Beds very comfy and breakfast was sufficient. Staff at night was very friendly when we checked in.
After driving six hours to Baltimore, we were turned away at check-in despite having a confirmed reservation because the hotel was "oversold." The receptionist was utterly overwhelmed. It was mid-afternoon on a Saturday, the hotel was full, the TVs were down, and she was working alone with no back-up. Her "manager" was off for the day and would not answer her calls for help or return her messages. Eventually, the best she could do between answering the phone, helping other customers, and dealing with the maintenance workers, was to offer a refund. We left 45 minutes later and eventually found a room for $100 more per night at another hotel.
We’ve stayed there three times over the last 2 years. Each time the room condition declined. Last night we saw stains on our room floor, and the in room complementary snacks advertised by the hotel weren’t provided. This place is not cheap but the killer to me was that the hotel also charges an occupancy tax. This tax is levied by the hotel. It’s not a city or federal tax. We also got waylaid by a time share proposal .
We stayed at the Inn at Henderson's Wharf for 3 nights in April 2022. I had made the reservation over the phone months ago, and for whatever reason they'd had to book it as two separate reservations. But the man on the phone assured me that he was linking the reservations and we wouldn't need to switch rooms partway through. We were very excited to check into the hotel, which was exactly as cute and comfortable as we'd expected. The beds are very comfortable, Ian at the front desk was kind and helpful, and we had a great couple of nights. Then, with one night left, we were told by the hotel staff that we needed to switch rooms because apparently the guy on the phone had NOT linked the reservations correctly. I am pregnant and nauseous and we were in town to attend a wedding. Instead of attending the wedding brunch that morning, we had to spend the entire morning in the room trying to reason with Autumn at the front desk, repacking our things, checking out of the one room and into the other. Autumn was consistently horrible -- she could not have cared less that we were being inconvenienced because of the hotel's mistake, and once we went to check out and check back in, she wouldn't even look me in the eye. The room they moved us to was the worst in the hotel, right next to the lobby so we had to hear every single person who entered or exited the hotel and every conversation they had at the front desk. As others have said, our view in both rooms was of a parking lot. To top it all off, the Wi-Fi was essentially useless -- we ended up turning off Wi-Fi and just using cellular the whole time we were there. Needless to say, this whole experience soured our impression of the hotel. It's a nice hotel, but for $300 a night we expected at least halfway decent service, and this was not it. If the hotel had apologized in any way, offered something to make up for the inconvenience, that might have helped. But as it was, they did not, and I would absolutely not recommend this hotel to my friends and family unless there was nothing else available.…
Clean and decently appointed hotel, but what an awful front desk service experience here. Upon arrival we learned that our $400 Marina view king room was basically in the lobby of the hotel and the view was of the parking circle out front. We asked to be moved, but were told the front desk could not authorize a change and were instead assured that the lobby was quiet. We were repeatedly awoken the next morning by conversations at the front desk. Even worse, the room rate charged was higher than when we booked. We asked to have this fixed at check in. We were told that the front desk staff could do "nothing" and the manager "James" would have to handle the issue, but he was not there (on a busy Saturday), could not be reached by phone, and would not respond to email until returning Sunday. We requested a call from James. Five days later, no call and we're still being charged the incorrect rate. This is completely unacceptable. We will not be back at this or any other Choice-Ascend-Harbor Magic hotel.…
The location is good, as others say. But amenities? We had a coffee maker in the room, but no coffee, no creamer, no mugs. Just tea. Who doesn't offer a couple types of coffee pods? The mini bar was two bottles of water, two small bags of potato chips, and four caramel candies for 2 people, 2 days. No guide in the room about the area, not even instructions on how to call the front desk. Juice or water machine, not sure which, in hallway was out of order. Checked in and told to park around the corner in the marina but not told we had to use intercom to buzz the hotel to open the gate, to get in and out. Stood there trying to swipe room card then saw the intercom; felt uninformed. The soda machine is outside, in the parking lot. Outside? Around the corner? We were told we could ask for a soda can at the front desk. Door latch was loose, had to ask mgmt to reswipe one key two times, it did not work. Really? You can't blame covid on all these negatives - I've stayed at many hotels - this was just lacking.…
The rooms were well appointed. The Front Desk staff did an impeccable job, and were very personable. Great view and quiet setting. Will return and stay again. Truly a great value, five star quality at affordable price.
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