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Extended Stay America - Jacksonville - Riverwalk

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Traveller (39)
Room & Suite (44)
Dining (1)
Overview
Hotel website
1413 Prudential Dr, Jacksonville, FL 32207-8131 See on map
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Kitchenette
Wheelchair Access
Laundry Service
2.5 Star accommodation
Additional information
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Reviews (175)
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1 - 5 of 168 reviews
Reviewed 1 week ago

Refridgerator don't work, no clean sheets upon request, my sheets was turned inside out upon arrival, no staff, ROACH INFESTED, BUG INFESTED, and they do NOTHING about it. Here on business and this has been the worst experience with a hotel in MY LIFE! Coffee...More

Thank hipps5490
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 6 days ago

Please accept our sincerest apologies for the issues you experienced during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will...More

Reviewed 2 weeks ago via mobile

On arrival the check in was painful, although the girl friendly it seemed to take forever with all the rules and instructions. The hotel is massive but we just happened to get 1 of the 4 that have blowers and dryers outside the door. Surely...More

Thank harley1702
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 2 weeks ago

Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared...More

Reviewed 4 weeks ago via mobile

Attended a conference at the Hyatt and I got a great deal via Hotels.com, since I was on a budget; $60 per night cheaper than the conference rate. I also chose this hotel because it’s close to the river and there’s a fridge and microwave....More

Thank Pathgurl51
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 4 weeks ago

Thank you for being our guest. We are happy to know overall you had a pleasant stay with us. However, we apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean...More

Reviewed 3 September 2018 via mobile

1. Took the clerk 30 minutes to check us in 2. Killed 3 bugs in the room 3. Shower was covered in black hair 4. Elevator is broken 5. Hallway reeks of musky cigarette smoke 6. No ice machine in the entire hotel they told...More

Thank Lauren H
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 3 weeks ago

Lauren, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it...More

Reviewed 28 August 2018

The first call I made to make the reservation with Wanda was fine. Every other phone call or interaction with staff was lackluster or, like the phone call in which they kept talking to other staff, unprofessional. After being patient at check-in, the girl, while...More

Thank Caroline W
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 29 August 2018

Caroline, we sincerely apologize for the lack of response you experienced from our associates and the cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. Our pest control...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
113
Price range
US$ 97 - US$ 184 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Jacksonville / Riverwalk Hotel Jacksonville
,
Extended Stay America Riverwalk
Location
United States > Florida > Jacksonville
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
113
Price range
US$ 97 - US$ 184 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Jacksonville / Riverwalk Hotel Jacksonville
,
Extended Stay America Riverwalk
Location
United States > Florida > Jacksonville
Photos
Traveller (39)
Room & Suite (44)
Dining (1)
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Questions & Answers
Ask a question
Packerfan4
18 April 2016|
AnswerShow all 4 answers
Response from Mike H | Reviewed this property |
Only stayed one night but it's in a small lot far off the interstate. I'd hate to have to get a truck in and out of there.
0
Votes
Room Tips
"Dont rent from here....."
hipps5490
1 week ago
Read review
"Pay the extra money and stay next door at the Hampton."
427jimf
24 Jul 2017
Read review
"For extended stay, a ground floor makes moving in and out easier."
175markc
25 Mar 2017
Read review
"All rooms seem to be in a good location."
knitnut42
15 Jan 2017
Read review
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