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Crowne Plaza Jacksonville Airport Hotel

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Traveller (110)
Room & Suite (46)
Dining (9)
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Overview
  • Excellent51%
  • Very good25%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“executive level”(11 reviews)
“front desk”(75 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Crowne Plaza Jacksonville Airport Hotel
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Reviews (485)
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481 results
Traveller rating
241
120
67
33
20
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LanguageEnglish
241
120
67
33
20
Show reviews that mention
All reviewsindoor outdoor poolexecutive levelfront deskjacksonville airportbeautiful lobbyplatinum memberholiday innthe shuttle driverbreakfast buffethotel restaurantfree shuttlenice roomnice propertylate checkexcellent staygreat customer servicebusiness trip
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1 - 5 of 481 reviews
Reviewed 3 days ago via mobile

Big property and I got lost looking for my room. My room was clean (even smelled clean). They have an indoor pool which I didn’t get a chance to enjoy. The only thing I found disappointing was when I walked into the lobby the ladies...More

Thank Sophia A
Response from 00gc, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 3 days ago

Sophia, thank you for sharing your review with us. Although you liked our clean property, we are sorry for the disappointing experience you had at the front desk. Your feedback is of utmost value, and we will use it as a training tool to improve...More

Hotel's Favourite
Reviewed 1 week ago

We have stayed at the Crowne Plaza on our trips to and from Maryland many times and every time we have enjoyed the stay. We have particularly enjoyed a waitress by the name of LINDA. We met her several years ago and every time we...More

1  Thank Grammeto9
Response from 00gc, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 1 week ago

Thank you for making us your preferred hotel in Jacksonville! We are delighted we have succeeded in providing you the type of stay that has you choosing to stay again and again. We appreciate your loyalty and the kind words you mentioned for Linda. We...More

Reviewed 4 days ago

Pandora Smith head of house keeping was great at helping me get my room before check in time, so i could get a business report done for the next day. This a great hotel for working forks. Great service.More

Thank marcusnettles
Response from 00gc, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 3 days ago

Marcus, thank you for choosing the Crowne Plaza Jacksonville Airport/I-95N for your business trip. We are delighted to know you had an amazing stay and that you loved the quality of service provided by our staff. I will be sure to share your compliments with...More

Reviewed 6 days ago

Ok overall for price and location but in great need of upgrades to building, rooms and elevators were extremely hot. Customer service was excellent & check-in went smoothly. I would stay again overnight.More

Review collected in partnership with this hotel
Thank kawannaw2016
Response from 00gc, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 6 days ago

Thank you for taking the time to review your stay with us. We are glad you liked our courteous service and that our location was convenient for your needs. However, I am sorry for not meeting some of your expectations. We will make a note...More

Reviewed 1 week ago

Overall hotel is good. Location, staff, service excellent. Close to airport, variety of restaurants and highways. Guest rooms could use some updates in decor. This is an older hotel. Elevators are slow.More

Review collected in partnership with this hotel
Thank setset621
Response from 00gc, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 1 week ago

Thank you for taking the time to review your stay with us. Your feedback gives us the information we need to better serve you in the future. While we are older than some properties in the area, we consistently receive praise for our service and...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 93 - US$ 145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Jacksonville
#7 Best Value Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 93 - US$ 145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Jacksonville
#7 Best Value Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (110)
Room & Suite (46)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Keisha S
23 June 2018|
AnswerShow all 3 answers
Response from geoffrey l | Reviewed this property |
Breakfast was included in our room rates, they asked us when we checked in.
1
Vote
Shelby P
23 January 2018|
AnswerShow all 3 answers
Response from pekopper | Reviewed this property |
Yes.
0
Votes
Nikki R
13 November 2017|
AnswerShow all 2 answers
Response from Harry V | Reviewed this property |
Sorry I do not know. It is a combo indoor/outdoor pool
0
Votes
Room Tips
"If you have dinner at the hotel and I highly recommend it, please tell Linda hello."
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"Executive level (6th floor) has a lounge with gourmet coffee machine, free soda and ice cream treats!"
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"Room on executive levels have an executive lounge with ice cream sandwiches"
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"indoor/outdoor pool, rainforest bar"
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