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Omni Jacksonville Hotel

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1,770 Reviews from our TripAdvisor Community

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Showing 1,761: English reviews
Los Angeles, United States
Reviewed 30 July 2016

I came in for a business trip for 2 days and really enjoyed my stay there. Need to mention that the parking is outside and not included, cover structure $14, open parking lot - $10 per day. Clean big rooms, comfortable beds, really quiet.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Anatoly G
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel Anatoly! We appreciate your feedback and suggestions regarding parking and the surrounding areas. We look forward to welcoming you back on your next trip to Jacksonville.

New York City, New York
Reviewed 29 July 2016

I enjoyed my stay, I do think for the price paid the hotel was good return for the money. I had a few quibbles. But let me be clear, these are just the details. Friendly staff, clean rooms, housekeeping was super fast and invisible. The down side, no vending machines on each floor. and there was no gift store to...

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Helpful?
Thank charles G
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review Charles! We are pleased you gave us the opportunity to better your guest experience. We work diligently to honor all guest requests, so we are excited that your recent experience has heightened our friendly staff. Many thanks for your feedback and we look forward to the opportunity to welcome you...

Bonita Springs, Florida
Reviewed 27 July 2016

My daughter and I stayed here for a concert at the Jacksonville Veterans Memorial Arena which was close by. The hotel was very nice, clean, bed comfortable, staff was very friendly and accommodating! The roof top pool was neat and different! They were very busy the days we were there due to concert and Ms. International pageant but was still...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Jessica B
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review! We work diligently to honor all guest requests, so we are excited that your recent experience has heightened our customer service. We are also pleased you gave us the opportunity to better your guest experience. Many thanks for your feedback and we look forward to the opportunity to welcome you...

Houston, Texas
Reviewed 26 July 2016

The hotel is in the downtown area, in walking distance of some good sites. The front desk staff knows customer service, so much so, that I'm compelled to drop a name: Anjelica Magras. I rate her customer service skills a 10, on a scale of 1 to 5, with 5 being the highest/best. The ambience of the hotel is wonderful....

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Helpful?
Thank Trevor C
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville Trevor! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We would also like to thank you for mentioning our Anjelica by name. We work diligently to provide a one of a kind guest experience and we love to...

Chicago, Illinois
Reviewed 26 July 2016

Omni fell short of expectations all the way around and I would hesitate to recommend it to others. One group in our party found that her room door was left open by hotel housekeeping on three separate occasions. Particularly frustrating is that the executive lounge, which is a benefit to those on certain floors (including our party), was rented out...

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Helpful?
Thank WorkingMomChicago
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Although we regret to read about your experience at our hotel we would like to thank you for making us aware of the numerous service challenges you encountered during your stay here at the Omni Jacksonville. Please accept our apologies that the situation was not handled better by our front desk associates. We work very hard to provide a top...

Reviewed 25 July 2016

We had a good stay, there were some very positive aspects to our stay at the Omni Hotel in Jacksonville. The staff at Juliettes restaurant were great! They were courteous, very accommodating and helpful with finding great value in their menu! The front desk staff was very kind and helpful, they did a good job with the large amount of...

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Helpful?
Thank Jacob Z
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review Jacob! We work diligently to honor all guest requests, so we are excited that your recent experience has heightened by great customer service. We are pleased you gave us the opportunity to better your guest experience by commenting on our housekeeping team. Many thanks for your feedback and we look...

Merritt Island, Florida
Reviewed 24 July 2016

Nice hotel n downtown Jacksonville! However, not really close to anythinfg fun or interesting. Drove about 1/2 hour to Jacksonville beach which was very nice. Most of the best entertainment and good restaurants were south about 20 min at the ST John Towne Center. Hotel was clean and the staff extremely friendly. Valet parking was $20, but worth it! Beds...

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Helpful?
Thank Jane B
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking time to review our hotel Jane. We are grateful to receive such positive feedback in regards to your recent stay with us. As a team, we take pride in servicing our guests with the best of our ability each day. We are looking forward welcoming you to our hotel in near future.

Islamorada, United States
Reviewed 23 July 2016

Beautiful Hotel. Fantastic Valet service, was cheaper than parking in nearby lots & fantastic service when I had to take my car out. Great bar & restaurant inside hotel. Walking distance to waterfront shops. Would definitely stay here again.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Kathleen Y
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We appreciate you taking the time to write this glowing review of our property Kathleen! We are happy to hear that you enjoyed your experience from beginning to end. We appreciate your business and hope to see you again in the future.

Ubud, Indonesia
Reviewed 22 July 2016

We stayed at the omni twice in one month driving to and from Canada. It was easy to locate and the staff very accommodating. It really was a sleep, wake up and drive so not too much time to explore the area. Very safe city with nice restaurants. Prices of hotels are high here as it is a popular drive...

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Helpful?
Thank Emily M
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Emily, we are delighted to hear that you had such a wonderful stay at our Omni Jacksonville property. We are pleased to see that we could offer a relaxing and convenient location for your travels. We hope to see you again soon and we thank you for your business!

Reviewed 21 July 2016

I want it to be clear that this was not a horrible experience, as the staff was GREAT and the service experience was pleasant as well as the staff responsive to request! I reviewed it as average because although the property is clean, this was NOT the true Omni experience. The property needs some cosmetic improvements to give it that...

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Helpful?
Thank Rami P
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on the Omni Jacksonville Rami. We appreciate your comments and compliments to our staff and hotel. Guest feedback is essential when improving our guest experience and we appreciate your hand in that process. I apologize for the fact that your stay fell short of your and our expectations when it...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Region: United States > Florida > Jacksonville
Price Range: ₹ 8,615 - ₹ 14,251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
8 months ago
Miami, Florida
Flagler Beach, Florida, United States
over a year ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room that is not a connecting room”
447shareser, 15 Mar 2017 | Read review
“Choose one with a view of the water.”
sdlex, 13 Mar 2017 | Read review
“stay somewhere else”
brockd16, 13 Mar 2017 | Read review
“Join free rewards program for free wi-fi and other things.”
marthac18, 13 Mar 2017 | Read review
“Higher room for a nice view”
MumaRules, 4 Feb 2017 | Read review
5 of 5