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Hilton Garden Inn Jacksonville Airport

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Hilton Garden Inn Jacksonville Airport
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528 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jacksonville Airport
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Showing 525: English reviews
georgia
Reviewed 14 August 2016

The staff at this hotel were very polite. The room met my expectations for an HGI. The bed was comfortable and I went to sleep easily. I had no issues with the bathroom. Check out was early morning and even though the staff was getting ready for breakfast, the man on duty me with a smile and seemed happy to...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank pswarren01
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear pswarren01 , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

Christiansburg, Virginia
Reviewed 13 August 2016 via mobile

We stayed here last night while traveling to our vacation. We had a couple of very small issues (coffeemaker in room didn't work & toilet was finicky) Brittany and Tyler were advised on checkout so it could be corrected for the next guest and they offered apologies and compensation. We were not upset and declined but they insisted on giving...

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Helpful?
Thank rsq911
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear rsq911 , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

Inman, South Carolina
Reviewed 12 August 2016

Delightful staff. Comfy stay! Breakfast was delicious. Wait staff so cheerful and helpful. The coffee was not good, would have liked to see more juice/drink choices for breakfast. But the food was so good, didn't need much to drink.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Janet G
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Janet G , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking...

Tel Aviv, Israel
Reviewed 11 August 2016

My wife and I spent a couple of nights at the hotel, after having our flights out of JAX cancelled multiple times. To say we were weary and frazzled when checking in and when talking to people would be an understatement! And yet - the hotel staff made most of that go away in a jiffy, and the rest dissipated...

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Helpful?
Thank Noam173
hgiAIRPORTjax, General Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Noam173, Thank you for taking the time to share your experience. We are glad that you made it home safely after all of the delays. It thrills me to know that our staff is taking great strides to ensure every guest is satisfied. Our number one priority ensuring we give 100% satisfaction. Your comments will be shared with our...

Reviewed 9 August 2016 via mobile

We stayed at this property last night. Outside and inside were both clean and comfortable. Our room was clean and smelled fresh. Made to order breakfast was prepared as ordered and tasted great. The restaurant service was excellent. The front desk staff were phenomenal. Very personable and friendly. We were immediately acknowledged as Diamond members and given a complimentary bag....

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Helpful?
Thank Phil G
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Phil G, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

Washington, DC, United States
Reviewed 8 August 2016

From the shuttle to the hotel...great! The room was spacious and the beds were comfortable. The staff was extremely courteous and the breakfast was on 1000%! Free Free is an excellent cook. The food reminded me of home.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Carmen J
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Carmen J , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking...

Reviewed 4 August 2016 via mobile

Outside very well kept. Inside lobby very modern .. Clean ... Front desk service is phenomenal. Restaurant and room service very reliable. Breakfast is an option of compile tart or made your own way. Happy hr prices are great. Laundry service great. Pool is CLEAN!! Rooms are comfy. Cleaning service exceptional. 42" tv .. Fridge... Work desk .. On line...

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Helpful?
Thank Mary W
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Mary W , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking...

Reviewed 31 July 2016 via mobile

Shawn was the Gentleman that assisted me at the counter. He was extraordinarily professional, accommodating and polite. Exemplifies excellent guest service render. Because of his hospitality I choose your establishment as my place to stay during my visit to Jacksonville Florida.

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Helpful?
Thank Wanda G
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Wanda G, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

Troy, Michigan
Reviewed 28 July 2016

This is the first time I have been at this hotel. After a pleasant check in I proceeded to my room. To my surprise They upgraded me and the room was perfect! A1 bedroom suite complete with a jacuzzi in the room!! A walk in shower, and wet bar was amazing! When I requested extra pillows the staff responded immediately!!...

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Helpful?
Thank hawk1tdh
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear hawk1tdh , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

indianapolis, in, United States
Reviewed 24 July 2016

Heavy traffic must dictate the condition of this airport hotel . Not your average Garden Inn and I stay in a lot of them. Food service below average but hotel has all other amenities. Very easy access to the airport quick in and out.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kerry D
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Kerry D , On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! We apologize that we were unable to provide a satisfactory stay during...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Road, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: ₹ 6,485 - ₹ 12,702 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Travelocity and Priceline so you can book your Hilton Garden Inn Jacksonville Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Airport staff and other travellers.
5 questions
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Questions? Get answers from Hilton Garden Inn Jacksonville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool facing rooms are very nice. Request for one.”
 of 5 bubbles jaybaseball48, 19 Jan 2017 | Read review
“Any level is great”
 of 5 bubbles DINE0702, 18 Oct 2016 | Read review
“Looks like they are all great!”
 of 5 bubbles hawk1tdh, 28 Jul 2016 | Read review
“Awesome rooms and great pool”
 of 5 bubbles lornayvonne, 21 Jun 2016 | Read review
“Ask for a room on the fifth floor away from the elevator for the quietest stay.”
 of 5 bubbles Smiles4miles, 2 Jun 2016 | Read review
5 of 5