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Hilton Garden Inn Jacksonville Downtown/Southbank

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Traveller (22)
Room & Suite (33)
Dining (5)
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Overview
  • Excellent49%
  • Very good31%
  • Average11%
  • Poor6%
  • Terrible3%
Travellers talk about
“parking garage”(37 reviews)
“great hotel”(35 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Jacksonville Downtown/Southbank
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Jacksonville Downtown/Southbank
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (719)
There are newer reviews for Hilton Garden Inn Jacksonville Downtown/Southbank
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337
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All reviewsparking garageclose to downtowngreat hotelper daythe hotel staffbreakfast buffetstay there againbusiness tripthe hotel is cleaneasy accessstaff was friendlyhgilobbyrockvillestadiumconcertmattress
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71 - 75 of 709 reviews
Reviewed 19 October 2017

hotel staff was not friendly, the hotel smelled like cigarettes when I got to the floor i was staying on. The bathroom towels had stains, and there was long hair on the counter and in the sink. The beds were very uncomfortable. The hotel seemed...More

Review collected in partnership with Hilton Garden Inn
Thank Rob M
Response from GardenInnJAXMgm, Manager at Hilton Garden Inn Jacksonville Downtown/SouthbankResponded 20 October 2017

Dear Robert M, Thank you very much for taking the time to bring to our attention issues you experienced at our hotel. Our team sincerely strives to make each and every guest's stay with us the best possible experience, and we're very sorry you were...More

Reviewed 17 October 2017

Overall, the rooms were clean. We had a balcony view. For the price if the room, I would have expected it to be bigger. Evening room service was excellent. The breakfast was delicious and a variety. Location was really good and the staff were more...More

Review collected in partnership with Hilton Garden Inn
Thank P4035NYmichelleh
Reviewed 16 October 2017

We had an excellent stay at this hotel. Rooms were clean and comfortable. We arrived late and hadn't eaten, so we ordered room service for dinner. It arrived quickly, and the food was great! The onsite breakfast is very good as well. The staff was...More

Review collected in partnership with Hilton Garden Inn
Thank Heather C
Reviewed 14 October 2017 via mobile

Friendly staff, clean room, good breakfast The staff were always helpful with directions and assistance. The meetings were at the Marriott and the staff always wanted to arrange to shuttle us the the Marriott

Thank paitken2016
Reviewed 13 October 2017

I had a nice stay during my recent stay at the Hilton Garden Inn Jacksonville, Florida. I was attending a convention, whereas, the original host hotel was flooded out (Hyatt Regency Jacksonville Riverfront). The convention department made this hotel selection, however, I was pleased. I...More

Review collected in partnership with Hilton Garden Inn
Thank debrae595
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Restaurant
Hot Tub
Details
Price range
US$ 128 - US$ 245 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#31 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 128 - US$ 245 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#31 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (22)
Room & Suite (33)
Dining (5)
Pool & Beach (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Jessabean N
25 August 2017|
AnswerShow all 6 answers
Response from Tiferoonie | Reviewed this property |
It requires a car.
0
Votes
Lucy P
26 November 2016|
AnswerShow all 6 answers
Response from 500ow | Reviewed this property |
very limited free parking spaces. Otherwise parking in in adjacent parking garage at nominal fee, which is cheap for a downtown area.
1
Vote
Lisa S
12 October 2016|
Answer
Response from 500ow | Reviewed this property |
not to my knowledge. however, the Homewood Suites connected to this Hilton Garden Inn does.
0
Votes
Room Tips
"This hotel was ideal all around. It was quiet and the 7th floor where my room was afforded me the quietness..."
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"Ask for a room away from the elevators."
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"There really isn't a room with any good views. Pool or parking garage"
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"Be sure to get a room on the AWAY from King Ave side!"
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