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Hilton Garden Inn Jacksonville Downtown/Southbank

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Traveller (22)
Room & Suite (33)
Dining (5)
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Overview
  • Excellent49%
  • Very good31%
  • Average11%
  • Poor6%
  • Terrible3%
Travellers talk about
“parking garage”(37 reviews)
“bearded pig”(7 reviews)
“san marco”(7 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Jacksonville Downtown/Southbank
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Jacksonville Downtown/Southbank
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (715)
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Traveller rating
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336
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All reviewsparking garagebearded pigsan marcoclose to downtowngreat hotelper daythe hotel staffbreakfast buffetstay there againbusiness tripthe hotel is cleanfitness centerstaff was friendlyenjoyed my stayeasy accesshgilobby
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61 - 65 of 705 reviews
Reviewed 31 October 2017

Very friendly staff, always had a smile on their face and a kind word to say. Treated us like family. Hotel was very clean. Lounge was very comfortable with friendly staff that interacted with everyone whether they were seated in the lounge or walking by.

Review collected in partnership with Hilton Garden Inn
Thank angelabB3766NN
Reviewed 30 October 2017

This hotel worked very well for my business trip. There was a skyway station next to the hotel. This allowed me to get from my hotel to my conference quickly without having to deal with the busy Jacksonville traffic.

Review collected in partnership with Hilton Garden Inn
Thank kathleenl792
Reviewed 30 October 2017

We stayed at the Hilton on Game Day weekend. The staff is awesome. We had a minor issue (my fault) that was resolved promptly! Staff so accommodating. Ivy and Lily were our breakfast greeters. They were very delightful. Always had a smile and something nice...More

Review collected in partnership with Hilton Garden Inn
Thank Jenifer D
Reviewed 29 October 2017

I stayed here for business on a weekend of a big football game and was concerned that it would be noisy and the staff overwhelmed, but I was wrong. The hotel is very nice, the rooms are spacious, clean and have every amenity and the...More

Review collected in partnership with Hilton Garden Inn
1  Thank 461sarahbethh
Reviewed 25 October 2017

First this hotel is NOT easy access from I-95. You have to get off and it's in an awkward place. The check in staff member was way beyond UNFRIENDLY. Argued with me about getting 2 breakfast coupons. As Honors members, we always get 2 coupons....More

Review collected in partnership with Hilton Garden Inn
Thank MenthiaC
Response from GardenInnJAXMgm, Area General Manager at Hilton Garden Inn Jacksonville Downtown/SouthbankResponded 26 October 2017

Thank you for your review MenthiaC, I am sorry that you had difficulties getting to our hotel due to the large construction in the whole downtown Jacksonville, it is frustrating but hope everything gets back to normal soon. Regarding the beds, we are about to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Restaurant
Hot Tub
Heated pool
Details
Price range
US$ 126 - US$ 237 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#31 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 126 - US$ 237 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#31 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (22)
Room & Suite (33)
Dining (5)
Pool & Beach (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Jessabean N
25 August 2017|
AnswerShow all 6 answers
Response from Tiferoonie | Reviewed this property |
It requires a car.
0
Votes
Lucy P
26 November 2016|
AnswerShow all 6 answers
Response from 500ow | Reviewed this property |
very limited free parking spaces. Otherwise parking in in adjacent parking garage at nominal fee, which is cheap for a downtown area.
1
Vote
Lisa S
12 October 2016|
Answer
Response from 500ow | Reviewed this property |
not to my knowledge. however, the Homewood Suites connected to this Hilton Garden Inn does.
0
Votes
Room Tips
"This hotel was ideal all around. It was quiet and the 7th floor where my room was afforded me the quietness..."
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"Ask for a room away from the elevators."
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"There really isn't a room with any good views. Pool or parking garage"
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"Be sure to get a room on the AWAY from King Ave side!"
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