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Jacksonville Plaza Hotel & Suites

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Jacksonville Plaza Hotel & Suites
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565 Reviews from our TripAdvisor Community

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Showing 538: English reviews
Austin, Texas
Reviewed 26 May 2015 via mobile

This is not a great hotel, but fine for overnight before a flight. My flight was canceled, and I was able to make a reservation quickly and easily. I was picked up by shuttle within 2-3 minutes. Friendly late night desk clerk gave me even a lower rate than on the web page ($45) since I was stuck. Morning free...

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Helpful?
Thank Karen R
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Karen R, Thank you very much for submitting your review, it is so great to hear that we were helpful to you in a time that can be a little stressful. We are also glad to hear that you were able to take advantage of our shuttle service and that our staff was able to work out a better...

Springfield, Missouri
Reviewed 25 May 2015

Great value. In town with friend for quick stop and overnight. Rooms were Clean. Hotel is older. Front desk is very helpful and friendly. Decent breakfast - cereal, toast, bagel, juice, coffee. Only note: Could hear everyone in the hallways - but not too bad.

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Helpful?
Thank Veronica P
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Veronica P, We'd like to thank you for submitting your review. We strive to provide our guest with clean and comfortable accommodation, so it is great to hear that we achieved that with you. But do know if any kind of noise disturbance occur during your stay, there is always someone at the front desk that will be glad...

Cincinnati, Ohio
Reviewed 23 May 2015 via mobile

Booked our room months ago. Requested confirmation but never received. Called back, couldn't find reservation. Oh groan... Reservation eventually found. Reservation was on wrong date :( They wanted to charge more money then originally agreed.. Transportation is provided from airport and to cruise port. We walked approximately one mile to area Walmart and nicer restaurants. Walk easily to Waffle House...

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Helpful?
1Thank redd9063
Bronx, New York
Reviewed 20 May 2015

From when we checked in until we checked out had a very nice time. Only problem was on weekend when children were running up and down the hall and slamming doors until we spoke up. Not too soundproof the rooms, but adequate enough. another drawback is that there is no pool. But we didn't spend too much time in the...

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Helpful?
Thank Emilie P
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Emilie P, We'd like to thank you for taking the time to submit a review, our main goal is to provide our guest with nice clean and comfortable accommodation and we are glad to hear we achieved this. However we do apologize for the disturbance that you experienced, from the sound of it we hope this issue was resolved...

Sebastian, Florida
Reviewed 19 May 2015

I had a trip flying out of JAX this week and booked a small room for less than $40 which included free parking for the time I was away, I believe it's up to 7 nights with a one night stay. Amber, the desk clerk could not have been nicer and more helpful, she is a true professional at her...

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Helpful?
Thank seasnake8278
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear SeaSnake8278, Thank you for taking the time to submit your review, we are very pleased to hear that one of our employees have been most helpful to you. Our staff works hard to provide the best customer service and it is nice to see that it is recognized. We are also pleased to see you took advantage of our...

Hollister, Fl
Reviewed 13 May 2015

Clean, decent breakfast. Staff friendly, helpful. No problems at all with parking, shuttle, charges to credit card, or anything else. Can't beat this place if you're a cruiser or flying out of Jax airport. Don't plan to stay anywhere else.

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Helpful?
3Thank Mary C
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Mary, Thank you very much for your nice review!! Our staff works hard and strive to ensure that our guests leave feeling exactly as you did. We are pleased that you have taken advantage of our packages that we offer as like you said you can not beat the price and the conveniency. Thank you again and we look...

New York
Reviewed 13 May 2015

I'd give this hotel a 3.5 stars; I think there's much room for improvement, but considering the reasonable price (65$ total for a single room) I'd probably stay here again. Pros: Reasonable price. Rooms are nicely equipped. Free coffee available in the lobby. Fitness room (with just a couple of treadmills, don't expect too much). Cons: My room wasn't cleaned...

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Helpful?
1Thank 779Traveler
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Traveler, Thank you for taking the time to submit a review, we appreciate your feedback as this helps us in becoming aware of issues that need to be addressed. We are definitely looking into this regarding the room not being cleaned properly. We will be implementing some changes with our housekeeping staff, so again thank you for your feedback...

Breese, Illinois
Reviewed 12 May 2015

our review of this hotel was excellent upon booking, upon checkin it was Average due to misinformation. Now it's terrible based on overcharging my card after checkout & attitude of the front desk. First we were leary about booking this hotel based on reviews of the shuttle. When I called, I was told they changed companies and that it would...

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5Thank vossfamily05
Houston, Texas
Reviewed 7 May 2015

Marie Ayra are very good people. Good service Clean rooms Nice service Really fast Good people even better Great hotel Good sheets Good bed Clean environment Restaurants Parking Relaxing Nice Good looking views

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Helpful?
1Thank Ahamed A
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear , Ahamed A Thank you for submitting your review! Our main goal is to provide a nice, clean, and comfortable accommodation. Based off your review, we did just that. So thank you again and we look forward to having you stay with us again in the future! Thank you for staying at Jacksonville Plaza Hotel!

Reviewed 5 May 2015

My family have no complaints. There have clean rooms, bathrooms, and good breakfast. The employees are extremely friendly and go out of their way to help you. Mariz & Ayra are very good employees. Very comfortable and good environment. Not like other hotels, it is unique in its own way.

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Helpful?
1Thank Izzy K
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Izzy It is so nice to hear that you and your family not only enjoyed your stay here with us at the Jacksonville Plaza Hotel, but felt welcomed and noticed the great environment we have going on here. We have an excellent staff that enjoy what they do and it shows. So thank you for your compliments and we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Multilingual Staff
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: ₹ 4,847 - ₹ 5,803 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
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Also Known As:
Jacksonville Plaza Hotel Jacksonville
Jacksonville Plaza Hotel And Suites
Hotel Style:
#3 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Jacksonville Plaza Hotel & Suites staff and other travellers.
11 questions
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Questions? Get answers from Jacksonville Plaza Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only saw room we were given”
 of 5 bubbles WarrenandJeanne, 19 Jan 2017 | Read review
“ask for a quiet room, we never have a problem”
 of 5 bubbles MaryC462, 2 Nov 2016 | Read review
“Get one on the second or third floor!”
 of 5 bubbles Q3863VHpaulag, 22 Oct 2016 | Read review
“Ask to see the room before making a decision.”
 of 5 bubbles Sid_G, 16 Oct 2016 | Read review
“First floor if its available”
 of 5 bubbles utu511, 8 Oct 2016 | Read review
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