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Jacksonville Plaza Hotel & Suites

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Jacksonville Plaza Hotel & Suites
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565 Reviews from our TripAdvisor Community

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Showing 538: English reviews
West palm Beach, FL
Reviewed 4 days ago NEW

Room was size of large walk in closet but adequately furnished. About all one needs for an over night stay. Mattress most uncomfortable. Felt like we were sleeping on gravel. Pillows small and hard as rocks. Morning coffee in room offered no choice. Decaf only. Most upsetting item though was condition of sheets. They did not appear to have been...

Thank WarrenandJeanne
Reviewed 6 days ago NEWvia mobile

I am writing this at 5:30 AM wishing it was time to get up.... most uncomfortable bed ... didn't sleep all night. Front desk was cooperative in letting us look at 3 rooms ... but all the beds creaked when we sat on them.. finally this one did not but it was hard as a rock.

Thank Donna P
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Donna P, We sincerely are apologetic that you had to write a review at 5 in the morning due to the uncomfortable bed you had to sleep on. Providing comfortable beds is a high priority for us, we have just recently replaced more than 40 brand new mattresses with the intent to complete the rest of the hotel with...

Reviewed 1 week ago via mobile

Beds are terrible! I woke up with backache. The breakfast area is small. Parking lot area kind of dark. The shower was kind of creepy. The sink wasn't working properly. Is not bad for the price but I think they could improve it a little bit more.

Thank Heavenly-King
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Heavenly-King, We appreciate your feedback, we are sorry to hear that overall you did not have a great experience with us and that you woke up with a backache. As for as the parking lot we are unsure why you felt it was dark, we have 15 high wattage LED bulbs that more than adequately light up the parking...

Islandton, South Carolina
Reviewed 1 week ago

First off, the staff was very friendly, lobby was clean. Rate was better on trip advisor, but she did a price match and we got the better price. Room was clean and had everything we needed. Breakfast was a little disappointing. The cereal that I had, was stale. No protein....all carbs. Limited items. There was a fruit basket that had...

Thank AngieColberr
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear AngieColberr, We are happy to hear that your overall stay with us was a pleasant one and we thank you for your review. Usually we have no problem price matching rates from third parties and are happy we were able to do this for you. Our continental breakfast is basic and we are doing our best to improve in...

Reviewed 3 weeks ago via mobile

Stayed at the Plaza for one night while in transit from Memphis to New York and was pleased to find it so close from the airport. It also has the great perks of offering a free shuttle service to the airport- even at four in the morning. The staff was friendly, coffee is available for free which is great really,...

1Thank bicastrotter
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear bicastrotter, We thank you for taking the time to submit your review! It is so great to hear that you enjoyed your stay with us at the Jacksonville Plaza Hotel and definitely look forward to accommodating you in the future. Safe travels and thank you once more.

Gretna, Louisiana
Reviewed 12 December 2016 via mobile

Stayed here two nights with a great price. Inside the hotel was modern and up to date, the room was clean nothing to complain about. Coffee pot was dirty but that's anywheres. Would recommend this place to anyone who's looking for a budget friendly place and a good nights sleep.

Thank Xxaaronxx
Walkerton, Indiana
Reviewed 5 December 2016

We were in room 325. Not extravagant but clean and comfortable.Everything worked and the shuttle service to and from the cruiseport was excellent. We only had the coffee from the standard continental breakfast because we were up late and looking forward to lunch on the ship. We also had a great time feeding the fish in the pond outside while...

3Thank cburkart
Wytheville, Virginia
Reviewed 5 December 2016

Obviously the facility was once part of a larger chain (my guess is a microtel) with no apparent upgrades. Single queen room was extremely small. Linens, though clean were well worn. To have extra bath linens required an act of congress. My chief complaint by far would be the musty smell omitted by the a/c unit. After the first night...

Thank _rodnrev
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear _rodnrev, Thank you for taking the time to submit your review. We wish your stay with us had been a better one and in that we apologize. We are currently addressing the ac issues, weather change can cause wall units to act up or carrying a certain odor, so again we apologize for any inconvenience.

Reviewed 29 November 2016 via mobile

Price was right room was wrong. Smelled of smoke and musk in the first room. Second room was better but not worth my money either. Found mold on bathroom ceiling and shower curtain. Also the A/C or fridge dripped all night. The front desk had great attitude and tried to be helpful.

Thank Justin S
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Justin S, Thank you for your review, we are sorry to hear that you did not enjoy your stay with us. We wish you would have put what room number you stayed in so that we could address the issues. We currently are having our maintenance staff do preventive maintenance on every room and are doing are best to...

Reviewed 28 November 2016 via mobile

I commend the staff for excellent customer service. However, we did not stay for the 2nd night even after changing rooms. The first room had clearly been smoked in recently as it had a musty dank smell as soon as the door was opened. After switching rooms, the smell was better but the a/c or fridge dripping which kept us...

1Thank Sasha M

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Multilingual Staff
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: ₹ 4,845 - ₹ 5,869 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
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Also Known As:
Jacksonville Plaza Hotel Jacksonville
Jacksonville Plaza Hotel And Suites
Hotel Style:
#3 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Jacksonville Plaza Hotel & Suites staff and other travellers.
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Questions? Get answers from Jacksonville Plaza Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only saw room we were given”
 of 5 bubbles WarrenandJeanne, 19 Jan 2017 | Read review
“ask for a quiet room, we never have a problem”
 of 5 bubbles MaryC462, 2 Nov 2016 | Read review
“Get one on the second or third floor!”
 of 5 bubbles Q3863VHpaulag, 22 Oct 2016 | Read review
“Ask to see the room before making a decision.”
 of 5 bubbles Sid_G, 16 Oct 2016 | Read review
“First floor if its available”
 of 5 bubbles utu511, 8 Oct 2016 | Read review
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