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Aloft Jacksonville Airport

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Aloft Jacksonville Airport
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357 Reviews from our TripAdvisor Community

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There are newer reviews for Aloft Jacksonville Airport
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Showing 347: English reviews
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 May 2014 via mobile

I really enjoyed my stay, impressed with the layout of the facility, the bar area, the pool as well as the self serve food area... The room was very nice, loved the layout the bed was very comfortable. I think they should offer 2 waters up the guest instead of one 16oz to be shared amongst 2 people. When my... More 

Thank duch319
Apple Valley, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

Chose the Aloft for it's price and location close to the airport. First time staying in this chain, but it won't be my last. Very clean, modern hotel with fun/funky decor. Staff was very helpful and accomidating. Highly recommend.

Thank Amanda M
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 May 2014

We headed up to Jacksonville for a Family confirmation and decided to try the Aloft because it was close to family. It appears to be trendy and have a good vibe online. The room was okay, but there was a odor like sewer backing up in the first floor hallway the entire weekend. The bathroom and closet are the same... More 

Thank Jcrosstalk
M_Cartin, Starwood hotels at Aloft Jacksonville Airport, responded to this review

Thank you for sharing your thoughts about your recent experience with us. We appreciate your feedback on the hallway odor and guestroom service. We will be sure to share this information with our team so we can continue making improvements to our hotel. Thanks again for your review. More 

New York City, New York
Level Contributor
444 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 28 May 2014

Convenient to Jacksonville airport and plenty of food within walking distance. Airport shuttle runs frequently. The staff is amazing, from the van drivers to the bartenders. It's a little Oasis on airport road. Perfect for business travelers.

Thank Skych8ser
M_Cartin, Starwood hotels at Aloft Jacksonville Airport, responded to this review

Thank you very much for sharing your thoughts on your recent experience with our hotel. We are so happy to hear you found our staff friendly and definitely hope you come visit us again during your next trip to the area. More 

Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 May 2014

This was a great looking hotel and love the location, by all of the shopping and restaurants. Also convenient to the highway. The pool is small and in the back of the hotel but a nice view of the lake with lots of geese. Wonderful working front lobby staff and great bartender, Amanda. Knowledgeable staff is always a great experience.... More 

Thank Buketlist
San Francisco, California
Level Contributor
99 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 May 2014

I visited this aloft since it was close to the airport before my trip home last summer, it was a normal aloft property, it seemed like it was a new building, not a lot to do around the hotel but it served its purpose being close to the airport for an early morning flight.

Thank Australican
M_Cartin, Starwood hotels at Aloft Jacksonville Airport, responded to this review

Thank you for taking the time to leave us a review. We're happy to hear you enjoyed our convenient location near the airport. We hope that during your next stay with us you take advantage of the several restaurants that are across the street from our hotel. Again, thank you for your review. More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 May 2014

I stayed at the Aloft Jax hoping it would be nicer than the last airport hotel I stayed at in Feb. I was extremely disappointed. The room not only was filthy, but the layout was the worst I've ever seen in a hotel room. It appeared as though the carpet has never been deep cleaned or vacuumed around the baseboards.... More 

Thank Julie G
M_Cartin, Starwood hotels at Aloft Jacksonville Airport, responded to this review

Thank you for your review Julie. We do appreciate you sharing your thoughts and feedback about our hotel. First we’d like to apologize for any inconveniences you may have experienced during your recent stay. We completely understand there are improvements that need to be made at the hotel in order to better our guests’ experiences. We truly appreciate your feedback... More 

San Francisco, California
Level Contributor
139 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 13 May 2014

Aloft jax airport used to be a great hotel. With the recent team changes, I am afraid it became another lousy place to wait up for flight. AC units aren't working well, front desk doesn't seem to care about anything. The prices, however, increased dramatically as the quality fell...

M_Cartin, Starwood hotels at Aloft Jacksonville Airport, responded to this review

We appreciate you taking the time to leave us a review. Thank you for sharing your thoughts on your recent experience at our hotel. We can assure you we are working on making some improvement to our hotel and our service so that we can better our guests’ experiences when staying with us. More 

New York City, New York
Level Contributor
131 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 28 April 2014

Waited an hour for the courtesy shuttle and finally gave up. Staff was indifferent to my complaint and only reluctantly and half-heartedly apologized. I have since received five requests to complete a customer satisfaction survey, yet no response whatsoever from on-site management or Starwood corporate. It's an airport hotel - so the courtesy shuttle is one of the most basic... More 

Thank David R
M_Cartin, Starwood hotels at Aloft Jacksonville Airport, responded to this review

Thank you for taking the time to leave us a review David. We are truly sorry for the inconveniences you experienced during your recent stay with us regarding the shuttle service. You are absolutely right, we are an airport hotel and the shuttle service should always run smoothly. We will be sure to share this with our team to ensure... More 

Atlanta, GA
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 April 2014

I have to echo previous reviewers who said that the a/c units were loud. Deafening! It was impossible to sleep with it running. Also, the bed was rock hard - I had a lot of time to contemplate that while lying awake while the a/c ran. The room was tired and dirty - I didn't really didn't want to touch... More 

Thank seejanework
M_Cartin, Starwood hotels at Aloft Jacksonville Airport, responded to this review

Thank you for your review. Good to hear you liked the hotel lobby and found the staff friendly. We truly do appreciate all the feedback we've been receiving about the AC units in the room. As we've mentioned before, we will be sharing this information with the right team here on property. More 

74 photos of this hotel

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Hotel & Grounds (11)
Pool/Beach Area (4)
Room/Suite (13)
Dining (1)
Bathroom (10)
Other (35)
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located 10 minutes away from the airport, The Aloft Jacksonville Airport hotel offers free WiFi and high-tech entertainment centers as well as easy access to Anheuser Busch Brewery and Everbank Field. ... more   less 

Additional Information about Aloft Jacksonville Airport

Address: 751 Skymarks Drive, Jacksonville, FL 33218
Region: United States > Florida > Jacksonville
Price Range: ₹ 6,786 - ₹ 10,145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Jacksonville Airport 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Aloft Jacksonville Airport Hotel Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Jacksonville Airport staff and other travellers.
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over a year ago

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Questions? Get answers from Aloft Jacksonville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front of the hotel were fine”
 of 5 bubbles frenchchef2016, 28 Nov 2016 | Read review
“Chose the side facing the pond. .”
 of 5 bubbles K2904EGjenniferr, 26 Nov 2016 | Read review
“Long hallways, doesn't hurt to ask to be close to the elevators.”
 of 5 bubbles tracybR9556RF, 20 Sep 2016 | Read review
“View of pool is to rear of hotel. Front faces the highway”
 of 5 bubbles WandLC, 28 Jun 2016 | Read review
“DON'T STAY HERE and you'll get a good room!”
 of 5 bubbles 387hillaryj, 8 Jun 2016 | Read review
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