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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

PricelineUS$ 96*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 96*
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US$ 97*
US$ 97*
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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center
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95 Reviews from our TripAdvisor Community

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Showing 91: English reviews
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GA
Reviewed 23 March 2017

I booked this hotel thru hotwire and got an excellent deal. I was in Jacksonville for 2 days while having Lasik eye surgery and just needed a basic hotel to rest at. This hotel suited our needs, was clean and spacious. I love the kitchenette area, very handy for staying multiple days. The "free" breakfast offered was coffe, individual packs...

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Helpful?
Thank atlbravesmom
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for choosing to stay at Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr. We are glad you enjoyed your time with us and that our location close to various attractions of the city worked well for your needs. It's good to know our rooms, as well as breakfast offerings, were up to your satisfaction....

Pennsylvania
Reviewed 20 February 2017

i am still in the room as i type this: had to book a last minute overnight stay here. booked through Hotwire; so it was already paid for. so....upon arrival, the desk clerk, Gloria, was very nice. but things went down hill from there. when asked about dishes, i was informed that there were no pans. (isn't that a part...

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Helpful?
Thank misscyd
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for your feedback. We want every guest to have an outstanding time and leave with a lasting favorable impression. We fell short in making that happen for you and we are truly sorry. We encourage our guests to let us know how we can improve their stay so we can ensure your complete satisfaction prior to departure. Although...

Fredericton, Canada
Reviewed 19 February 2017 via mobile

Aside from the endless noise, everything seemed fine until I got up in the middle of the night to use the bathroom, switched on a light, and met my roommates: cockroaches! As for the noise, there was complete disregard for quiet hours. I had some drunk kids yelling their heads off literally right outside my room (deliberately setting off my...

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Helpful?
Thank Mr_Moray
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review as we truly value our guest's comments and opinions. We are sorry to hear you had several issues during your stay, and we are working to avoid such mistakes going forward. We apologize for the disruption fro our other guests, had...

Reviewed 9 February 2017 via mobile

Very nice place rooms clean guest service was excellent housekeepers were clean general manager very respectful front desk was awesome service I rate them a 5* rating very quiet atmosphere I would recommend coming here again...

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Helpful?
Thank johnnyleach
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for choosing to stay at Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr. during your business visit and recommending us. We are delighted you loved your spotless room and our excellent hospitality. I will share your gracious words with my staff for a job well-done. Thanks again, we hope to welcome you back soon....

Reviewed 1 December 2016

The worst hotel that I ever stayed. 3 days without water and one whole day whitout hot whater during the winter. It was 63F and the water cold as.... A lot of cockroaches in the bedroom. The wifi sucks The price looks good, but I will never come back in this hotel chain.

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Helpful?
Thank Patrick R
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

We sincerely apologize for the water issue in our area that you experienced while you were our guest. We completely understand your dissatisfaction, and hope you will see this as an isolated incident. It would be our pleasure to have you back so you can have the type of experience you expected and deserve. Thank you for your feedback and...

Reviewed 28 November 2016

I booked a room for two nights at the Extended Stay America on Skinner Lake Dr Jacksonville FL. My family and I arrived at the hotel around 8 pm to check in. When we arrived at the hotel, there was only one person working the desk. There were four families waiting in line including my family. The phones were ringing...

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Helpful?
Thank Aldrena T
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay for you and your family. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping...

Naples, Florida
Reviewed 17 November 2016

Room old/dirty/filthy. Dirty A/C vents. Stinky rooms/no air circulation. windows do NOT open. Un-identifiable odor. I booked this room b/c it was under the ESA name. Mistake. I paid for the room, and didn't even stay, I figured I'd rather lose the money than go home with some unknown infection. Antibiotics aren't cheap. when I told the desk staff at...

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Helpful?
Thank Timothy921
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Our apologies for the multitude of issue that you describe here in your review. We are always striving to improve and remain committed to delivering exceptional customer service. Feedback is extremely important to us in order to move forward in best practice and we will do just that. It is our hope to have you back as our guest. Thank...

Columbia, Tennessee
Reviewed 3 September 2016 via mobile

Went to Jacksonville, to the Mayo Clinic. We did not know anything about the layout of Jacksonville and booked online, our first place. It was awful! We did some research after we were told we had to stay longer than anticipated and found this. We weren't aware that this is more like an apartment building than a hotel. It was...

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Helpful?
Thank jukho
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for choosing our hotel and for your feedback. We are thrilled to read that you liked our welcoming associates as well as beautiful property. We are also happy you were pleased with our location, and that our hotel met all your needs. Thank you again for your review. We hope to see you again soon. Sincerely, General Manager

Reviewed 30 June 2016 via mobile

I got the hotel thinking that by being next to the town center and costing over 70 a night it would be a good one. When i got there the staff was nice but they informed me they were out of smoke free rooms and just stuck with a smoke room. I'm not a smoker and it smelled a lot....

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Helpful?
Thank JONATHAN O
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Jonathan, Thank you for selecting our hotel for your recent stay. There are times we have other guests unexpectedly stay over which causes us not to be able to accommodate our new guests requests such as yours for non smoking. We apologize for this and for the lack of cleanliness you indicated. We will inform the housekeeping department to evaluate...

Fort Myers, Florida
Reviewed 29 June 2016 via mobile

Booked a room on a recommendation from a friend. I don't think I'll let him be my friend anymore. When I pushed on the door and it opened right up. I had to jack the door up to get it to actually latch. Deadbolt wouldn't work. Staff was friendly and reimbursed my card and I left for another hotel.

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Helpful?
Thank katcowash
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Your feedback is appreciated, and we also appreciate you being our guest. Thank you for sharing the information about your door lock. Our maintenance team takes great pride in making sure each guest suite is just right for our guests. We apologize for any inconvenience this may have caused. The safety and security of our guests is a top priority...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

Address: 10020 Skinner Lake Drive, Jacksonville, FL 32246 (Formerly Homestead Studio Suites - Jacksonville - Southside - St. Johns Towne Center)
Region: United States > Florida > Jacksonville
Price Range: ₹ 4,819 - ₹ 7,645 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Jacksonville - Southside - St. Johns Towne Center 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Homestead Studio Suites Jacksonville - Southside - St. Johns Towne Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Jacksonville - Southside - St. Johns Towne Center staff and other travellers.
2 questions
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Markham, Canada
over a year ago
Staten Island, New York, United States

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Questions? Get answers from Extended Stay America - Jacksonville - Southside - St. Johns Towne Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Don't Do It.”
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“Stay at a different property.”
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5 of 5
Priceline
US$ 96* /night
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Booking.comUS$ 97
ExtendedStayUS$ 97
TripAdvisorUS$ 97
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Prices are for 1 room, 2 adults
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