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Courtyard West Orange

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193 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard West Orange
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Showing 190: English reviews
Wenonah, New Jersey
Reviewed 4 May 2015

This is my second review of this courtyard - I had hoped that our experience of indifferent front desk staff had just been an off time in November - but this time we did have a real issue, no hot water. And the front desk staff were very unconcerned. the first thing she asked me was if I had let...

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Helpful?
Thank Nancy1092
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Nancy1092, My apologies that your stay was anything less than stellar. We strive to make every guests stay a memorable one. It looks like we missed the mark while you were here. I am not aware of any hot water issues recently. If you could reach out to me and let me know when you stayed here, it would...

Syracuse, New York, United States
Reviewed 26 April 2015 via mobile

I have no idea where some of these bad review people stayed but it wasn' t at this Courtyard on Rooney Circle. We walked into a very nice and bright lobby we had a 2 minute wait to check in, it took maybe 4 minutes to get checked in and super nice front desk staff. ( we checked in at...

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Helpful?
Thank Marty M
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Marty M, Thank you so much for your review. We are so glad that you enjoyed your stay. We do everything we can to make everyone's stay a memorable one. We hope to see you again soon!

Reviewed 25 April 2015 via mobile

Walked in and was greeted with announcement that I was Guest of the Day, what fun. Clean, comfortable, very friendly. Good value. The restaurant doesn't have a huge selection, but the food is good. Room is good, nice desk

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Helpful?
Thank Deborah V
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Deborah V, Thank you very much for your comments. Our goal is to make everyone's stay a memorable one. Congratulations on being our guest of the day. A very high honor! :) We hope that you will stay with us again when your travels bring you back to the area.

Raleigh, North Carolina
Reviewed 9 April 2015

I wasn't able to book at my regular Courtyard for this trip to NJ so decided to try the West Orange, NJ Courtyard. The staff is exceptionally friendly, helpful and accomodating. Don't miss the Bistro - Ana and Josie are both passionate about the quality of the food they serve and the serevice!

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Helpful?
Thank bbhardy
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear bbhardy, Thank you very much for your review. I am glad that you enjoyed your stay with us. I have passed your comments along to Josie and Ana in our Bistro. Thank you for pointing them out. They do a great job for us. Hopefully when you are in the area again, we will be your first choice!

Detroit, Michigan
Reviewed 7 April 2015

We have stayed at this location several times and I delighted to see that my suggestion to have gym wipes available for the fitness machines was implemented. However, this entire stay, while challenging-through no fault of the hotel (Expedia canceled a room reservation in our party without notifying us, and we had very disruptive neighbors next door) was 5 star...

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Helpful?
Thank nrlDetroit_Michigan
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear nrlDetroit_Michigan, Thank you so much for your review. As you can see, we honestly do read every review and take every suggestion by guests very seriously. Thank you for your suggestion about the exercise room. I was glad to see that Valrie was able to help you during your stay with us. I have passed your comments along to...

Deep River, Connecticut
Reviewed 1 April 2015

I thought this place was great. I liked that it was right across the parking lot from ShopRite, Sears, Macy's, Panera Bread, and a couple other stores. Two drivers had a hard time finding it, while two other drivers found it just fine. (It's right off the parking lot of the shopping center.) I slept great here, and I thought...

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Helpful?
1Thank cable_consultant
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear cable_consultant, Thank you so much for your review. We are truely glad that you enjoyed your stay with us and hope that you will be back again soon!

Ellicott City, Maryland
Reviewed 17 March 2015

Of the Marriott properties, the Courtyard's appear to be the most variable in terms of facilities, amenities and overall experience. While the service was good, this is an older property; the lobby area appeared dark, the floors, elevator and carpeted areas were worn, as was the furniture in the room. Additionally all the linen appeared thin and somewhat worn including...

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Helpful?
1Thank fitfunfab
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear fitfunfab, I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations and make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in...

Battle Ground, Washington, United States
Reviewed 6 March 2015

This hotel, while older, really did an phenomenal job of caring for its guests during the recent snow storm. Everyone of the staff that I encountered were friendly, helpful and welcoming. This was especially true of Ana and Josie in the Cafe and Ron in Maintenance. They truly went above and beyond the call of duty on multiple occassions to...

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Helpful?
Thank LJCLose
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear LJClose, Thank you so much for your review. Feedback is always welcome and appreciated. Those snow storms were definitely challenging for the hotel and staff. I am glad that we were able to make sure that you and our other guests were taken care of. That's what we are here for. I hope you will be able to visit...

Philadelphia, Pennsylvania
Reviewed 27 February 2015

I have stayed at this Courtyard several times now for business, and I have very mixed feelings about the property. The service is outstanding - front desk, staff at the bistro, everyone I have encountered. They even cleaned the cars in the parking lot after a snow storm! The hotel is also very clean. However, I can't overlook that I...

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Helpful?
1Thank hginphl
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear hginphl, Thank you very much for your honest review. Feedback such as yours helps us to improve our service and facilities. I have passed your comments along to my maintenance staff to see if we can get to the cause of the clicking heating units. I hope to have an answer before your next visit. I have also spoken...

Brooklyn, New York
Reviewed 22 January 2015

All in all it was a great stay. Our only issues were that there were no instructions on how to regulate the room temperature. This was the 1st hotel that I stayed in as long as I can remember that did not have 24 x 7 Coffee Service. It seemed like the hotel wanted to make sure people bought The...

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Helpful?
1Thank brusol
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear brusol, Thank you for your review. We are glad that you chose us to stay with while you were in town. My apologies for any inconvenience with our heating system. We are actually installing a wireless system that will help our guets regulate their rooms more efficiently and more easily.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard West Orange

Address: 8 Rooney Cir, West Orange, NJ 07052-3302
Region: United States > New Jersey > West Orange
Price Range: ₹ 10,379 - ₹ 16,378 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard West Orange 3*
Number of rooms: 131
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Also Known As:
Courtyard West Orange Hotel West Orange
West Orange Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard West Orange staff and other travellers.
3 questions
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Questions? Get answers from Courtyard West Orange staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor in corner is quieter”
 of 5 bubbles mvann4, 28 Jun 2016 | Read review
“I like the balcony, but female travelers may not.”
 of 5 bubbles smCardinal89, 11 Feb 2016 | Read review
“Walls are thin. So are ceilings. Every step above you sounds like a parade.”
 of 5 bubbles eatlocal1ofakind, 11 Dec 2015 | Read review
“We enjoyed back of floor 2 - away from highway side / front of hotel”
 of 5 bubbles cbarbin, 27 Nov 2015 | Read review
“Top floor was quiet, with very little highway noise, even though it was very close to major highways.”
 of 5 bubbles S4860BRmarkm, 12 Jul 2015 | Read review
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