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I stayed at this hotel on Sept 15 and 16 to visit some friends who live in West Orange. I enjoyed staying at this Courtyard and the room which was on the first floor was very clean and quiet with a view looking out onto...More
Just another chain hotel but very overpriced for what it is. The service is ordinary, room is ok except for the very loud air condition. It feels like sleeping with a tumble dryer in the room. Just as well it wasn't summer. Spent US$200 for...More
Response from Howard S, General Manager at Courtyard West OrangeResponded 6 days ago
Thank you for your comments. Feedback such as yours helps us to improve on our product and service. We will look into the issue with the air conditioner. As far as price, if you compare us with the hotels in the area, you...More
We stayed here because of a trip to see the Edison Museum. The staff was very helpful and polite. Our bed was comfortable and the room was clean. Close to shopping, restaurants, and a movie theatre. Parking is free. Breakfast is served but not free.
Stayed here one night and while the accommodations were typical for a courtyard, the lack of professionalism by the staff was disappointing. We were awoken by several of the housekeeping staff who were talking and laughing loudly with each other several doors apart at 9:30...More
2 Thank ias731
Response from Howard S, General Manager at Courtyard West OrangeResponded 2 weeks ago
Thank you for letting us know about your recent stay with us. I can say that it is very disappointing to see that you were not satisfied with your stay. I will speak with our housekeeping staff to make sure that this does...More
I usually stay here for business, but this time I had a death in the family . I spoke to Sole on the phone and she did the best she could under the short notice and a sold out hotel.
She was prompt to return...More
I am not a platinum member so I can't answer the question regarding free breakfast. Although I can comment that breakfast was very good at Courtyard (NJ). The staff was very efficient but unfortunately they had to deal... More
I am not a platinum member so I can't answer the question regarding free breakfast. Although I can comment that breakfast was very good at Courtyard (NJ). The staff was very efficient but unfortunately they had to deal with inconsiderate guests making complete messes in the dining area and the staff having to clean after these grown ups! Highly recommend breakfast, a little expensive for breakfast but well worth it.