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The Wilshire Grand Hotel

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472 Reviews from our TripAdvisor Community

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There are newer reviews for The Wilshire Grand Hotel
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Showing 466: English reviews
The Garden State
Reviewed 22 September 2016

The Wilshire Grand Hotel was truly a grand hotel. The entrance and grounds were beautiful and well-taken care of. I never knew this hotel existed until we booked it online. The room had lots of sitting space, a little too much but it was cozy. There is a microwave and small refrigerator in the room. We stayed on the second...

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Helpful?
2Thank Nia717
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Nia717, Thank you so very much for posting your review on TripAdvisor. Regarding Breakfast, I am really bewildered. We always have yogurts, an egg product and some type of meat. I am really sorry. It's hard to investigate this without knowing the dates you stayed and who you are. If you would contact me to discuss it would really...

NY
Reviewed 20 September 2016

I arranged for some family members to stay here last minute. The hotel was very accommodating and understanding even though they were booked and extremely busy. Amanda who handles reservations was very helpful and called me back to make sure everything was OK. Where else can you find service like that with attention to detail? The Genera Manager Ed Reagoso...

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Helpful?
2Thank jde-dream-team
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear jde-dream-team, Thank you kindly for posting this review. Your comments are truly appreciated as you know and seeing this memorialized will insure the staff is thanked and rewarded for their attention and talent. Sincerely, Ed Reagoso, Gen Mgr

Las Vegas, Nevada
Reviewed 14 September 2016

I am in the middle of my stay here at the hotel as i write this. I have a photo to share in this review. The hotel is beautiful and wonderful. the rooms are great. HOWEVER, i am here on business and need the internet to get work done. since 3 pm today, their complimentary internet has not worked. i...

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Helpful?
Thank BennyBones
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear BennyBones, I am sorry you're having a problem. I'm not sure why you have not contacted me directly or let the manager at the front desk know of the problem. I am very accessible and can only fix issues we know about. Thanks for posting your review. Now how about calling me so I can help please? Just last...

West Chester, PA
Reviewed 9 September 2016 via mobile

Had to overnight near Newark and had car with me. I found the hotel to be very nice and convenient. Free parking, wifi and breakfast. Room AC and heat were great and better than many other hotels. Even though hotel has restaurant, I had a great Mediterranean dinner about 250 meters away.

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Helpful?
3Thank samcevoy
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear samcevoy, Thank you so mush for posting this terrific review. We really appreciate your attention to details and kind words. Next time in please stop by so I have an opportunity to thank you in person! Sincerely, Ed Reagoso, Gen Mgr

Dos Palos
Reviewed 7 September 2016 via mobile

Well, first, it was Labor day weekend and there were like 3 wedding parties booked here... so on top of that, let's rip up the lobby and do construction -- in the rain!!!! Yes, this happened and people were furious. But it doesn't take much to make me happy, so a couple of free beers and free cookies really cheered...

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Helpful?
Thank AnnaMoC
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear AnnaMoc, Thank you so much for memorializing your stay with us. My team and truly apologize for any inconveniences caused during your stay last week. The carpet and lobby tile install was scheduled earlier in the week. Our goal was to be completely finished by Wednesday evening unfortunately it took 24 hours more than expected for the contractors to...

Sterling, Illinois
Reviewed 7 September 2016

The room was spacious and clean but the WiFi did not exist in the room. It was nice to have a fridge in the room. Only three bath towels? And two wash cloths? Really? One of the beds felt like it was lopsided.. The breakfast was almost ok: the doughnuts appeared to be stale. The waffles stuck to the waffle...

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Helpful?
Thank alsworks
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear alsworks, Thank you for posting your review. It's hard for me to comment without actually knowing which room you stayed in regarding internet. We've evaluated our entire system and recently upgraded, you should have had No Problem. Please contact me so I may investigate this further, it's much appreciated. Our cocoa and latte system my have briefly run out...

Vero Beach, Florida
Reviewed 6 September 2016

We went to a wedding near by, the hotel was recommended by the bridal party, they booked rooms ,there was going to be shuttle service, we drove to our affair. The service was only for coming back to the hotel, there was no turn down service, my foom had no hair dryer I would not go there again. breakfast was...

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Helpful?
Thank bobbyaud
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Bobbyaud, Thank you for posting your recent review. We do not offer turn down service at this time, we decided more than two years ago to break from this tradition in an effort in decrease our published room rates. This service is an added expense that most customers and guests would rather pay a bit less than have someone...

Reviewed 25 August 2016 via mobile

The service here is super. Mario greeted me at the front desk with great courtesy and even offered free soft drinks from their wee store near the check-in desk. The hotel has a nice upscale feel in the lobby and the rooms are equally well appointed. Fridge, microwave and coffee service in the room makes one self sufficient. The hotel...

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Helpful?
2Thank Scott2610
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Scott2610, Thank you so much for the TripAdvisor review, we really appreciate the time you've taken to write about us and your stay. Sorry about the restaurant confusion. I agree however, they are owned by the same gentleman hence...similarity in name. Thank you for noting all our details and offering such a great description. Best Always, Ed Reagoso- Gen...

Reviewed 24 August 2016 via mobile

Very nice, clean and very attentive to our needs. The area was very quiet and safe. Good variety on breakfast food choices. I would definitely recommend this location to others. Easy and quick checkout. I believe I paid more than I should have because Internet price did not match actual. But I had no other choice than to pay the...

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Helpful?
2Thank MaxnRubi
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Family, I really like the way that sounds :) You are so kind to place this terrific review on TripAdvisor. We truly appreciate it! Internet offers can be tricky, especially when looking the the OTA's. Be cautioned: some of these sites sometimes post rates lower than a hotels' specific rate to lure one in and then show what the...

Columbus, OH
Reviewed 22 August 2016 via mobile

I have stayed at this property three times now. Each time it has improved. Breakfast is better. Decor is updated. Rooms are still great with microwave, safe and fridge. The big problem: three years in a row....Wifi. A pain to connect, impossible to stay on, and slow. I brought my laptop as I had a lot of work to do...

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Helpful?
Thank gefilte63
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear gefilte63, We are in process this week of going to an all fiber network with Verizon. I'm sorry you've had problems connecting. This was an intermittent problem for the past few days. With Verizon's assistance and a little bit of luck this issue will be put to bed permanently and we'll have jumped to 200Mbps by end of business...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Region: United States > New Jersey > West Orange
Price Range: ₹ 10,897 - ₹ 20,440 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travellers have asked, with answers from The Wilshire Grand Hotel staff and other travellers.
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are lovely and very accessible from anywhere in the hotel.”
 of 5 bubbles 3girls-on-vacation, 29 Nov 2016 | Read review
“Very peaceful, quiet. The middle rooms are closer to the elevator.”
 of 5 bubbles shaydean19, 29 Nov 2016 | Read review
“We were only overnight - just to sleep, but it was very quiet”
 of 5 bubbles FRABAR2, 29 Nov 2016 | Read review
“Triple-confirm the type of room you booked by calling”
 of 5 bubbles 630gilk, 27 Nov 2016 | Read review
“King beds are very comfortable”
 of 5 bubbles kimj0nes, 12 Nov 2016 | Read review
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