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The Wilshire Grand Hotel

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481 Reviews from our TripAdvisor Community

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Showing 475: English reviews
London, United Kingdom
Reviewed 6 days ago NEWvia mobile

This has to be one of the best hotels visited ever in the US. Clean, big beautiful hotel. Staff were helpful The only downside I would say is when I tried to use my phone in my room to call locally in west orange and also London it wasn't dialling, I must have called reception about 5 times during my...

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Helpful?
3Thank jk2015240
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear jk2015240, Thank you so very much for your review on TripAdvisor. I'm sorry about the phone issue. Truth be told most guests don't even use the guestroom telephones these days. I will see that this policy is scrutinized and changed if needed. I will also be sure the team is better educated on our system. Thank you again! Sincerely,...

California, Maryland
HOTEL’S FAVOURITE REVIEW
Reviewed 7 December 2016

Held my daughter's Wedding & reception there in Oct 2016. Everything from arrival to departure was done TOP NOTCH! The rooms were large, clean and comfortable. The lounge was great for late night cocktails. The Wedding reception was fabulous and the food was phenomenal and my daughter and her husband couldn't be more pleased. The hotel staff was very friendly...

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Thank BillFenn2673
About Hotel's Favourite Review
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear BillFenn2673, Thank you very much for your kind words and for memorializing your review with TripAdvisor. Our team works diligently to insure every guest is happy with their experience with us. They will share in my happiness that things went so well for you and your family and friends. Sincerely, Ed Reagoso, general manager

Fredericksburg, Virginia
Reviewed 2 weeks ago via mobile

Very nice upscale hotel. Room was very clean, but could use an update...same with the bath. However, the complimentary amenities more than compensated. You can just stroll down to the lobby and have a latte, popcorn or cookies whenever you want...very convenient. The staff were very friendly at check in and we helped ourselves to a few complimentary beers...hit the...

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Helpful?
3Thank al p
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear al p, Thank you kindly for posting your review. We very much appreciate the time you've taken to make us aware of your satisfaction. We rely greatly on social media for advertising and marketing. Your review helps us achieve our goals and confirms that we are doing the right thing by our guests. Incidentally, we are updating all of...

Reviewed 2 weeks ago

I stayed at the Wilshire Grand recently and had a wonderful experience! Brianna, who works at the hotel recommended many great restaurants in the area. The hotel was very accommodating. I would definitely stay here again!

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Helpful?
2Thank Alys V
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Alys V, Thank you for memorializing your great stay with us and mentioning Brianna. She continues to be one of our finest receptionists and I appreciate you noticing! Sincerely, Ed Reagoso, Gen Mgr

Reviewed 2 weeks ago

Stayed at this hotel recently during the holidays with my family. Check in was quick. Complementary snacks and drinks were provided. Got to the room, and was surprised ut was much nicer than we expected. Seems like a clean hotel. Lobbys and bathroom were always clean. Slept well, as well as our baby. It was pretty quiet. Next morning breakfast...

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Helpful?
2Thank van75ive
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear van75ive, Thank you so much for posting this terrific review on TripAdvisor. And most of all, thanks for recommending us. I know you had a choice in where to stay and choosing us is very much appreciated! Sincerely, Ed Reagoso, Gen Mgr

Reviewed 2 weeks ago

I am completely shocked with the poor service of this hotel. I realize they had a lot of weddings/parties going on but from the time we checked in from the time we left was nothing but horrible service. We tried to check in an hour early - don't try this. They said come back at 3 when "you are supposed...

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Helpful?
2Thank E D
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear E D, Thank you for posting your review. I am however disappointed that you were not happy. Early check ins on weekends can be a struggle, we do our best and I suggest to everyone that they call the day before to have it noted in their reservation though there are never any guarantees. Please feel free to call...

Toronto
Reviewed 3 weeks ago

Great hotel. I stayed here in July 2016 visiting friends/family. I was lucky enough to get a great deal for this place via Expedia. The hotel is wonderful. My only complaint is the kids running around upstairs late into the night and early the next morning. There is a beautiful hall attached to the hotel where a wedding took place....

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2Thank super_freakin_nova
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear super_freakin_nova, Great Name! Thank you so much for the terrific review you posted on TripAdvisor. My team and I truly appreciate it. Weekends can be noisy of children aren't watched by their parents. We do have a zero tolerance policy so I hope you let someone ate the front desk know while you were here. I appreciate the time...

Reviewed 12 December 2016

Very accommodating hotel. Stayed here for business for a couple of days. Loved the happy hour (free drinks? why not?), Although the snacks in the gift shop are a little pricey. The staff here sure knows how to make you feel at home. Especially Chamely who helped me with all the copies of my papers and faxes. Keep up with...

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Helpful?
2Thank Matthew M
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Matthew M, Thank you so very much for posting your review with TripAdvisor. We sincerely appreciate it! I will be sure Chamely is thanked for her assistance and helpfulness. Thank you! Ed Reagoso, general manager

Reviewed 11 December 2016 via mobile

I recently visited the Wilshire Grand Hotel to attend the Luther show. Upon my arrival I received pleasant greetings from a host by the name of Mia Aniakor. The service that she provided was very professional, timely, & welcoming. This hotel experience definitely ranks among my top favorites.

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Helpful?
1Thank Jonathan S
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Jonathon S, Thank you so very much for posting this review with TripAdvisor! My team and I truly appreciate the time you've taken to memorialize your experience. I will be sure to thank Mia for her attitude and professionalism! Sincerely, Ed Reagoso, general manager

Newark, New Jersey
Reviewed 10 December 2016

I stayed at the wilshire Hotel to attend a wedding. From the time i arrived at the hotel Mia was great, she even called our rooms to make sure we enjoyed our stay and if we was interested in breakfast which was delicious. The hotel is pretty nice, i would most likely stay again.

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Helpful?
1Thank babii2224
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear babii2224, Thank you for the wonderful review! I will see personally that Mia is thanked by me for taking such great care of you during your stay. Sincerely, Ed Reagoso, general manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Region: United States > New Jersey > West Orange
Price Range: ₹ 10,991 - ₹ 21,844 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travellers have asked, with answers from The Wilshire Grand Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Heating/AC doesn't work”
 of 5 bubbles ed955, 1 Jan 2017 | Read review
“All the rooms are lovely and very accessible from anywhere in the hotel.”
 of 5 bubbles 3girls-on-vacation, 29 Nov 2016 | Read review
“Very peaceful, quiet. The middle rooms are closer to the elevator.”
 of 5 bubbles shaydean19, 29 Nov 2016 | Read review
“We were only overnight - just to sleep, but it was very quiet”
 of 5 bubbles FRABAR2, 29 Nov 2016 | Read review
“Triple-confirm the type of room you booked by calling”
 of 5 bubbles 630gilk, 27 Nov 2016 | Read review
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