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Four Points by Sheraton Philadelphia Northeast

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10 Reviews from our TripAdvisor Community

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Showing 10: English reviews
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Reviewed 1 week ago

Extremely rude front desk. Don't try to checkin before three, not at all prepared or care to be. Don't seem to understand or be bothered to check any notes or requests in reservation. Severely dated for a Sheraton rooms are more along super 8 style. Dirty and smelly hallways, probably ground into the ancient carpet. 'Restaurant is just a breakfast...

Thank Carleen B
Baltimore, Maryland
Reviewed 26 January 2017

My husband I stayed at this hotel for his birthday getaway.We were very pleased with the staff upon checking in and during our stay. The room was pretty spacious(king room) and clean. The bed was very comfortable. We had a view of the shopping areas.Which I thought was ok. They have plenty of stores in the area.(Giant, Marshalls,Burlington,Walmart ,Lowes and...

Thank sweetpea1217
About Hotel's Favourite Review
Management response:

Thanks for staying with us. I couldn't ask for better comments. We hope to see you again. Jack H.

Reviewed 2 weeks ago

Really good value. Free parking. Clean room. Nice front desk staff. Quick check-in/out. Only stayed one night so I didn't check out the pool or much of the hotel to be honest. But the bed was comfortable. The HVAC unit was a little loud but that is just how those things are. That's not something the hotel has any control...

Thank ElleEff
Management response:

Thank you for your feedback. We are pleased that you enjoyed yourself, and we hope to see you again soon.

Reviewed 11 February 2017 via mobile

this is my first ever review on TripAdvisor but I can't help but rave about my server/bartender David. He was so attentive and helpful I really couldn't have asked for better service. If you are ever visiting philly ask for David at the four points. He's great!

Thank Betsy S
Management response:

Thank you for the positive review. I'll make sure David is aware of the nice comments.

Columbus, Ohio
Reviewed 28 January 2017

My husband I stayed four nights over the Christmas to visit local family and friends. Simple and decent hotel. Very reasonably priced. Ample parking space. Room and bed were clean and comfortable. Staff were friendly. Housekeeping was pretty good. Stores and restaurants are nearby. Although the building felt a little old, if you need a clean room in a convenient...

Thank Falafel21
Management response:

Thank you for taking the time to complete the rating and give feedback for the hotel. The information that you provided is important for the training of the staff. We look forward to having you stay with us again in the near future. Jack H.

Toronto, Canada
Reviewed 17 January 2017

Me and my wife stayed in that hotel during December 23-28, 2016. The hotel is located on the central street of Philadelphia-Roosevelt Blvd. Within short distance from the hotel you can find a lot of restaurants, vine store, AAA store, supermarkets and so on. The hotel is very clean, rooms are large and comfortable, beds are comfortable as well; there...

Thank yevgeni k
Management response:

Thank you for the positive response. I will share it with the staff. Jack H

Wilmington, Delaware
Reviewed 14 January 2017

Our stay here was decent. The staff is friendly, which definitely goes a long way. There aren't many complimentary offerings like free breakfast. They do offer free coffee, but that is all. The rooms were a little small than comparable hotels. We had two doubles, so of course the beds are going to take up space. However, there was one...

Thank David L
Management response:

Thank you for your feedback. Please send me an email at jhaggerty@fpphiladelphia.com with your room information so I can personally check the room. I apologize for the issues you experienced. Jack H.

Waldorf, Maryland, United States
Reviewed 12 January 2017

This was my first time staying in a Four Points by Sheraton. As an SPG Member, I generally stay in Westin or other properties. I was assured, when I booked my room, that this would be a nice place for us to stay. When we first arrived there was a lack acknowledgement that we had even arrived. The front desk...

Thank DrLaurie A
Management response:

Dr. Laurie, I apologize for the level of service you experienced while at the hotel. The hotel has since been purchased by a new owner and there is a new management team in place correcting the issues that you listed. We hope you give us another chance in the future. Thank you Jack H.

Akron, Ohio
Reviewed 21 December 2016

The hotel was great for central location to shopping and restaurants. I didn't have to drive that far if I wanted to do a little shoppoing and some place were even walking distance. If you are an occasional drinker there was also a Fine Wine and Spirits store behind the hotel.

1Thank melanievalrie83
Ledyard, Connecticut
Reviewed 18 December 2016

Before selecting this location, I reviewed comments here, mostly negative. To be frank, I almost declined based upon them. But in the end, I had no choice, and suffice to say, I was not looking forward to my stay. I'm here to say that most negative comments are woefully unfounded. We were warmly met by two gracious smiling hosts, immediately...

1Thank Robert B

10 photos of this hotel

Management photos: Courtesy of the property manager

All Management Photos (10)
Pool/Beach Area (1)
Hotel & Grounds (2)
Business Centre/Function Rooms (1)
Bathroom (1)
Room/Suite (2)
Dining (2)
Other (1)
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  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points by Sheraton Philadelphia Northeast a relaxing and convenient stay just minutes from downtown, Bucks County, PARX Casino, and Northeast Philadelphia Airport with free shuttle service. ... more   less 

Additional Information about Four Points by Sheraton Philadelphia Northeast

Address: 9461 Roosevelt Boulevard, Philadelphia, PA 19114
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 7,823 - ₹ 11,864 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Philadelphia Northeast 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Four Points By Sheraton Philadelphia Northeast Hotel Philadelphia
4 Points By Sheraton Philadelphia Northeast
Four Points Philadelphia Northeast
Philadelphia Sheraton
Philadelphia Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Philadelphia Northeast staff and other travellers.
8 questions
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West Trenton, New Jersey
2 months ago
Virginia, USA
4 months ago
South Jordan, Utah
6 months ago
Lancaster County, Pennsylvania

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Questions? Get answers from Four Points by Sheraton Philadelphia Northeast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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