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Renaissance Philadelphia Airport Hotel

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Renaissance Philadelphia Airport Hotel
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611 Reviews from our TripAdvisor Community

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Showing 604: English reviews
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Silver Spring, Maryland
Reviewed 5 days ago NEW

If you're used to staying at Renaissance Hotels -- or any of the higher-end Marriott properties, do yourself a favor, and avoid this one. The rooms are tired, with furniture that should have been replaced in the 1970s. The location is close to the airport, but pretty awful otherwise. If you're a Gold member staying over the weekend (when the...

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Helpful?
Thank JoeMR
Management response:

Thank you for sharing your feedback with us, Joe. I apologize for your recent experience and assure you that it does not reflect the true level of service and quality we strive to provide each of our very valued guests. I have promptly brought your comments to the attention of our management team in a continuous effort to improve. As...

Reviewed 6 days ago NEWvia mobile

Beyond impressed with the service at the bar. Especially from Kathy. She was so accommodating and cordial. I couldn't ask for a better bar tender. Front desk associates should take note from the service at the bar.

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Helpful?
Thank Nick L
Management response:

We’re so glad to know you found the service at our newly updated Dorsey’s Lounge so impressive as we really strive to make all our guests feel comfortable and welcome while staying with us. I do apologize if all your encounters did not live up to these high standards and I will be sure to share your compliments and comments...

Barnegat, New Jersey
Reviewed 6 days ago NEW

Staying the night before an early flight is very convenient here. Had some appetizers and drinks in the evening. Room was comfortable. Early morning shuttle to airport was great. Left the car there during the trip and shuttle picked us up at the airport. Just remember to call the hotel for a pickup. I almost forgot.

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Helpful?
Thank kjrealtor
Management response:

We’re pleased that you enjoyed our Park Here, Fly There package. Our goal is to make your stay with us as comfortable and convenient as possible, which is why it’s so nice to read your review, thank you. Our staff is always armed and ready to provide quick service with a smile and we’re thrilled to know we delivered. We...

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

Couldn't believe how convenient this hotel was for our trip to Philadelphia. Just minutes from downtown and the airport. Good breakfast buffet with attentive staff made this a memorable stay. Highly recommended for weekend stay.

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Helpful?
Thank A TripAdvisor Member
Management response:

We are delighted to learn you enjoyed your time with us and that our staff helped make your stay memorable. If you haven’t tried our newly renovated Dorsey’s Lounge, I highly recommend it for your next visit, which hopefully is soon. Thank you for the fantastic review—Renaissance Philadelphia Airport Hotel really is a hidden gem, but we certainly don’t mind...

West Islip, New York
Reviewed 1 week ago via mobile

Stayed over for 1 night on March 11 and it was the worst hotel I ever experienced. My whole hallway reeked of marijuana, and then we waited 45 minutes for our food at the on site restaurant. After dinner I thought I would take my two little girls swimming and when we arrived at the pool I was in shock...

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Helpful?
1Thank brooke3621
Management response:

Thank you for taking the time to share your feedback with us, it is much appreciated. We sincerely apologize for falling short of your expectations and regret any difficulties that you experienced during your stay. I hope that your concerns have already been addressed, if not, please contact us directly so we can ensure your complete satisfaction.

Houston, Texas
Reviewed 1 week ago

We stayed here 8 nights, and for 4 of the nights we received no housekeeping services. When we returned to our room 50% of our evenings, we returned to unclean bathrooms, no new bathroom linen, un-made beds, un-vacuumed floors, waste baskets left untouched. On 3 of the 4 days there was a cleaning cart sitting outside our room when we...

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Helpful?
3Thank Ron W
Management response:

Thank you for taking the time to share your feedback with us, Ron. I apologize for the difficulties you encountered and am deeply sorry to hear that your issues weren’t addressed during your stay. I have brought your concerns to the attention of the appropriate staff members and I assure you that they will be confronted immediately as your experience...

Atlanta, Georgia
Reviewed 2 weeks ago via mobile

First - the beds and pillows were awesome and despite being so close to the airport, there is zero outside noise. But this hotel's clientele seems to be mostly airline employees. And since they have a steady stream of business, there must not be any incentive to upgrade. I would guess the hard goods had not been updated in 20+...

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Helpful?
2Thank Falcarragh13
Management response:

While I’m glad you found our rooms quiet, clean, and comfortable, I’m sorry to hear that we did not meet your complete satisfaction. We are planning to begin property improvements later this year, which you may find refreshing should we have the chance to welcome you back, which I really hope we do. I want to thank you for taking...

San Diego, California
Reviewed 2 weeks ago via mobile

Most of the Marriott options at the Philadelphia airport a little more expensive. The Renaissance is Marriott quality for a little lower price. The hotel is clean, the staff are very willing to help, and the service was excellent (Marriott Quality). I'd highly recommend this airport for many reasons, the only downside is it is slightly less convenient than the...

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Helpful?
Thank Michael M
Management response:

Thanks for sharing your review, Michael. We are so glad to hear that you highly recommend Renaissance Philadelphia Airport Hotel and that you enjoyed your stay. It was great to have had you here and we hope to welcome you back again soon.

Ocean City, New Jersey
Reviewed 3 weeks ago via mobile

Great location near to the Philadelphia International Airport (PHL). This hotel offers convenient shuttle service which is an approximate 10 minute ride. Overnight parking is available at $6/night. Hotel offers full service hotel amenities; concierge Level and club lounge, bar and restaurant. The hotel staff are friendly and the hotel is clean. Ideal for business travelers.

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Helpful?
Thank RpII
Management response:

It’s so nice to hear that you had a great experience with us! I’m glad you enjoyed dining at The Sanctuary and our newly renovated Dorsey’s Lounge. We truly appreciate your kind words and couldn’t be happier to know that our services, amenities, and staff lived up to our very high standards. We hope either business or pleasure brings you...

Stafford, Virginia
Reviewed 3 weeks ago via mobile

Overall, I have to admit that the hotel is very impressive. The facility was nice, clean and orderly which is very important to me, however, there is a definite need for room renovations. Customer service is extremely important to me so it was nice to have Sharif and Angela and provide Excellent, quality, personable service during my time at this...

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Helpful?
1Thank Lala B
Management response:

Thanks for taking the time to share your feedback. We’re sorry to hear that you found our hotel below your standards in some areas, but are glad that you were impressed with your overall experience. We appreciate your kind words about our service as we pride ourselves on personally accommodating our guests and making them feel right at home. I...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Sanctuary
The Sanctuary
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
We're located just one mile from PHL Airport, and we offer a free hotel shuttle service; Philadelphia's bustling downtown district is a short trip away, as are Lincoln Financial Field and Wells Fargo Center. Well-appointed accommodations offer plush bedding, room service, marble bathrooms, and comfortable workspaces. Book one of our deluxe hotel suites for added luxury during your Philadelphia visit. The recently refurbished Grand Ballroom venue is our hotel's most impressive function room, and can accommodate up to 800 guests. We also offer delicious American dining at The Sanctuary and Dorsey's, our signature hotel restaurants. Whether you're here for work or for play, we look forward to your visit at the Renaissance Philadelphia Airport Hotel. ... more   less 

Additional Information about Renaissance Philadelphia Airport Hotel

Address: 500 Stevens Dr, Philadelphia, PA 19113-1610
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 7,647 - ₹ 14,902 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Philadelphia Airport Hotel 3.5*
Number of rooms: 349
Reservation Options:
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Also Known As:
Renaissance Philadelphia Airport Hotel Philadelphia
Philadelphia Renaissance
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Philadelphia Airport Hotel staff and other travellers.
8 questions
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Questions? Get answers from Renaissance Philadelphia Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None are good considering their poor housekeeping.”
 of 5 bubbles 640ronw, 11 Mar 2017 | Read review
“Away from noisy elevators is easy to do”
 of 5 bubbles 956kristieh, 18 Feb 2017 | Read review
“Stay Away from Here”
 of 5 bubbles rokb2013, 22 Jan 2017 | Read review
“free wifi if Marriott rewards members...”
 of 5 bubbles annehassel, 2 Jan 2017 | Read review
“High floors away from the pool area”
 of 5 bubbles ScottyM796, 1 Jan 2017 | Read review
5 of 5