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Embassy Suites by Hilton Philadelphia - Center City

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Embassy Suites by Hilton Philadelphia - Center City
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1,964 Reviews from our TripAdvisor Community

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Showing 1,894: English reviews
Roswell, Georgia
2 reviews
Reviewed 2 days ago NEW

Business stay. Front desk staff was a bit surly and inattentive. Bed was uncomfortable. I got in late and did not try to change out linens were average. Free breakfast was fine. Breakfast staff was nice.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bill O
Management response:

Dear Guest, thank you for your recent visit at the Embassy Suites Philadelphia Center City. I appreciate your feedback in regards to the Front Desk. I am using your comments as a training tool. We are here to provide great service to our guest. Please accept our apologies and hope you can give us another opportunity to show you that... More 

Birmingham, Alabama
Level Contributor
216 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 5 days ago NEW

We went to Philadelphia by amtrack and walked to the hotel.Staff held our bags until we could check in.We found the room large and clean.We were givenna bag of treats at check in.We enjoyed the tea in the afternoon.Our view was great and complimentary breakfast was good and cooked omlets to order.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank rebelwebb
Management response:

Dear guest, thank you so much for staying with us. We appreciate the opportunity you gave us to serve you. I a very happy that you enjoyed the team in the afternoon. and the complementary breakfast in the morning. Please come back again. You might experience our new and renovated suites that soon will be completed. Best Regards, More 

Philadelphia, United States
1 review
Reviewed 5 days ago NEW

The shower in my suite was completely nonfunctional. The faucet was the first challenge--it turned indefinitely with no indication of water temperature. When I finally found a sweet spot for luke-warm water and pulled to activate the shower-head, nothing but a cold trickle of water came out-not what anyone would expect from the Hilton Family of Hotels. The shower in... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 428mollyd
Management response:

Dear guest, allow me to thank you for visiting the Embassy Suites Philadephia Center City. Please accept my apologies for the inconvenience you experience during your stay with the water temperature in your room. Your comments are not taken lightly and will be shared with the appropriate management team as we want avoid this from happening again. I will like... More 

Travellers are raving about these Philadelphia hotels

Orlando, United States
1 review
Reviewed 5 days ago NEW

The location was near the downtown sights. We walked everywhere we wanted to visit. Hotel helped us in getting a cab when needed. Staff very friendly and helpful. I would stay here again when I return to the area. I have stayed in Hilton properties in the past.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank G1967YUkathleenc
Management response:

Dear Guest, thank you for visiting and for your comments. I am glad that our staff deliver a friendly and helpful service. We pride for the service our staff provide to each of our valuable guests. Please come back and stay with us again. I am pretty sure on your next visit you will enjoy your stay even more once... More 

Southampton, United States
1 review
Reviewed 5 days ago NEW

It was a busy holiday weekend for this hotel because of the location and a holiday parade going right by the hotel however the staff never seemed overwhelmed by how busy they were. Everyone had a smile on their face and my family and I had a wonderful stay.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank cherylbA7918NJ
Management response:

Dear Guest, thank you for visiting us. It is our pleasure to provide you with a friendly and professional service. I hope you can comeback and visit us again soon. Please remember, we are here for you and to make sure your stay is memorable. Best Regards More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

The location is great for the museums and the staff is amazing. Parking is very expensive but on par for Center City. The elevators are small and slow so you have to wait a long time or take the stairs; more palatable from lower floors. The room was dirty and the couch was worn and torn. Everybody from the valet,... More 

Helpful?
Thank E H
Management response:

Dear Guest, thank you for the opportunity to serve you. In one hand, I am very happy that our staff was able to deliver and provide you with a friendly service. On the other hand, I want to apologize for the condition of the room. However, I am very exited to inform you that we are in the process of... More 

Jupiter
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 6 days ago NEW

Enjoyed 7th floor balcony view of parade. Would not stay any higher if looking to see floats and balloons. Parade view rooms are more expensive and as it turned out weather was reasonable and street in front of hotel not overly crowded so a less expensive room would have done; however, I am glad we did it. It was nice... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank travelbarb
Management response:

Dear Guest, thank you so much for your recent stay at the Embassy Suites Philadelphia Center City. I am glad you were able to enjoy the Thanksgiving day parade and our spacious suites. Please come back and visit us again... please do not wait so long to visit. Philadelphia is a very interesting city with a lot of places to... More 

Ohio
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago NEW

The elevator situation was stressful during certain times of the day, leaving us stranded with a double stroller with one year old twins and two luggage carts for almost 30 minutes, but that was really the only negative. I suggest a high floor so you can get on the elevator before it fills up. The valet service was amazing, Zachary... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank kctangel
Management response:

Dear Guest, thank you so much for your recent visit. I am sorry about the elevator delay specially when you are traveling with infants. We have 3 elevators and it is possible that during high usage it might delay to stops on any given floor. However, the 30 minutes wait is not usual at our property. I hope you can... More 

Greenville, South Carolina
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago NEW

I came to Philadelphia for a work trip and we had been booked at the Embassy Suites. My colleagues and I stay regularly at Embassy Suites, so we kind of know what to expect. Here's the breakdown: Location: The location of the hotel is great. You can walk to many of the tourist attractions, restaurants, and other sights from the... More 

Helpful?
Thank Russell S
Management response:

Dear guest, thank you so much for the opportunity to serve you. Please accept our apologies in regards to the curtains in the bathroom and the pillows not been confortable for you. We do offer other options in regards to our pillows that could of been of your enjoyment. Your feedback help us improve and for this reason we will... More 

Sp
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago via mobile

The hotel is clean and has a very confortable room. The breakfast is inclueded and you can ask for special order. The only problem was that my friend sent me a package and it was delivered one day after I left and they did not find the package and they did not send it back to the sender, even though... More 

Helpful?
Thank Helo24
Management response:

Dear Guest, thank you for your recent stay. Please allow me to apologize for the inconvinience with your package delivery instructions. If possible please ask for me or the Front Office Manager. We will be happy to locate your package or find out when was it sent. Looking forward to hear from you. Best Regards, More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suite, full service hotel, TGI Friday's attached to hotel, guest laundry, fitness room, valet parking available. All suites have kitchenette area, balconies with sweeping views of the city, two televisions, two phones, living, dining, work areas, separate bedroom with choice of one king or two double bed. Queen size sleep sofa in living room. ... more   less 

Additional Information about Embassy Suites by Hilton Philadelphia - Center City

Address: 1776 Benjamin Franklin Parkway, Philadelphia, PA 19103-1211
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 8,182 - ₹ 19,637 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia - Center City 3.5*
Number of rooms: 288
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Hotels.com, Booking.com, Orbitz, Odigeo, Cheap Tickets, Priceline and Travelocity so you can book your Embassy Suites by Hilton Philadelphia - Center City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites
Hotel Style:
#14 Green Hotel in Philadelphia
#36 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Philadelphia - Center City staff and other travellers.
22 questions
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Questions? Get answers from Embassy Suites by Hilton Philadelphia - Center City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the Ben Franklin Parkway side will have a better view.”
 of 5 bubbles 11RussellS11, 28 Nov 2016 | Read review
“All rooms have a balcony.”
 of 5 bubbles Blodges, 24 Nov 2016 | Read review
“higher floors less noise like 10th floor on up”
 of 5 bubbles mayorryno, 1 Nov 2016 | Read review
“The higher the floor, the better the view in my opinion.”
 of 5 bubbles tbfleureny, 1 Nov 2016 | Read review
“High floor”
  • Great view up the Benjamin Franklin Parkway
  • Rainy night time view of new Mormon Temple
  • Logan Circle, Sister Cities Park, the Cathedral of Sts. Peter and Paul
 of 5 bubbles practans, 15 Oct 2016 | Read review
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