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Embassy Suites by Hilton Philadelphia Airport

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1,460 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Philadelphia Airport
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Showing 1,443: English reviews
Harrisburg
Reviewed 4 June 2016

The hotel was under construction in the lobby area, this was a minor distraction. The room was nice but needed to have the carpet replaced it was stained and appeared dirty. Overall this was a good experience the hotel staff just needs to make a few tweaks.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Michael H
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Michael H: Thank you for taking the time to share your experience about your recent stay at our hotel. While I see you enjoyed your stay overall, I would like to apologize for the minor inconveniences during our lobby refresh. We will take your comments under consideration as we continually work to improve our guest experience. We hope you...

Honolulu, United States
Reviewed 3 June 2016

Manager's reception, excellent complimentary breakfast, and convenient airport shuttle service. Staff members were welcoming, accommodating and helpful. Location proximity to Philadelphia Airport a major plus.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Milton Z
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Milton, thank you very kindly for your feedback and comments. We look forward to you staying with us again in the future. Sincerely, Germaine Matthews Front Office Manager

Washington DC, District of Columbia
Reviewed 2 June 2016

Separate from being under construction/renovation which cannot be helped, this is a dirty, loud, poorly operated hotel. The front desk staff is either inept or negligent and the entire facility lacks security. The line up of people with complaints at the front desk delayed our check-in by 15 minutes. I couldn't believe it had the Hilton and Embassy Suites name.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank DCmom143
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

We do sincerely apologize that you did not enjoy your stay with us. We are indeed finalizing our renovation as you mentioned, but I am deeply saddened you did not feel are staff was taking care of you. We do look forward to attempting to gain back your trust during a future stay. Please feel free to book directly through...

Saint Clair, Pennsylvania
Reviewed 31 May 2016

The first thing you experience is a torn up lobby floor which makes it very difficult to get your bags into the hotel as there is no staff available to assist you. The carpet was filthy with large red spots in various places around the room. Took a shower at 10:30 PM and the water was ice cold. The noise...

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Helpful?
Thank ninigadget
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Ninigadget: We appreciate you taking the time to review our hotel. I regret to see that you had such an unpleasant experience with us. As one of the leaders of this hotel, it is disturbing to see that we dropped the ball in so many areas and I will make no excuses for it. This is certainly not the...

Phildelphia, United States
Reviewed 29 May 2016

Room appearance: rather shabby...chipped tub and 'dirty' furniture. Pool: A filthy green, Ph must have been off the scale and the pervasive odor of chlorine was ever preesent. Mangers Reception: The hors-d'oeuvres consisted of nachos and cheese cubes, how very Holiday Inn. The staff I spoke, and there were many, were gracious and attentive. When I pointed out a problem...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
2Thank Ray D
Bryant M, Night Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you for taking the time to write you comments. Your feedback is instrumental in helping us refine our processes and improve our manager reception menu. I would like to take this opportunity to express my sincerest apologies for the inconveniences that you experienced during your stay. With ongoing input from our guest we can continue to strive for our...

Reviewed 29 May 2016 via mobile

Me my in-laws and family stayed here about two months ago before our disney vacation ,when renovations started, and it turned out to be amazing !! Front desk staff were nice as always Bryan was a breath of fresh air after hours of traffic. Young man who brung extra towels up to our room was very polite and professional I...

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Helpful?
Thank alicewilliamsjones
Bryant M, Night Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you for your kind feed back after your recent stay at our hotel. We are delighted to hear that our team is doing a good job and hope to have you with us soon again!

Pittsburgh
Reviewed 28 May 2016

Over priced not worth it, chck in was great, the rest went down after that, working on hotel lobby. Nice they were upgrading the foor, very noisy, check out horrible, never asked how my stay was. Just said " hold on a minute while I validate your parking ticket" , gave the ticket to me and said we will email...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
2Thank 875nicholass
Bryant M, Night Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Your comments regarding the service you received at our hotel are very important to us. We want our guest to enjoy their experience with us. Unfortunately, will failed to do so on this occasion so please accept my deepest apologies. Thank you for sharing your comment we will certainly use it as a coaching tool for our associates. Kind Regards,

Reviewed 27 May 2016 via mobile

Alicia the Assistant Manager & Khaliah in room service were both super awesome! Very professional and went above & beyond to make sure my Fiancé & I stay was well spent! Definitely 2 great editions to your team!

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Helpful?
Thank Queen K
Bryant M, Night Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you for your kind remarks regarding your recent stay at our property. We are glad to hear that you enjoyed your time with us and hope that you will come back soon!

Reviewed 27 May 2016

closed the pool due to that reason.. so the next morning 5/22 we went again and the water was extreamly dirty cloudy and cups, and a condom wrapper the hot tube was with bread floating and 1 slipper , at this moment i want to vomit myself and coul i explain this to my 2 girls ages 7 & 8...

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Helpful?
Thank Cindy M
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Cindy M: Thank you for taking the time to complete a review of your stay. I am disappointed to hear that you had such an unpleasant experience here with us. I can certainly understand how uncomfortable it must have been for your family to not be able to have enjoyed the pool area. Please accept my sincere apologies for...

Los Angeles
Reviewed 26 May 2016

Staff are ok, breakfast is good. Hotel is unDer construction and lobby is mess. Rooms are super old and dirty. Very bad .bathroom full of molds. Carpets old and dirty. Unless they don't renovate the entire hotel, don't go

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank amirk973
Bryant M, Night Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you for taking time out to write your review with Tripadvisor. First allow me to apologize for failing to meet your expectations and for your experience at our property. Please do not judge our entire operation by the unpleasantness you experienced with us. We truly value the information you have provided. Your response is vital in helping us to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 

Additional Information about Embassy Suites by Hilton Philadelphia Airport

Address: 9000 Bartram Avenue, Philadelphia, PA 19153
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 9,548 - ₹ 17,984 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Philadelphia Airport staff and other travellers.
15 questions
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over a year ago
Pawtucket, Rhode Island
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Mechanicsville, Maryland
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Questions? Get answers from Embassy Suites by Hilton Philadelphia Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer the little alcoves off the main corridor since it minimizes anyone walking by my door/window and offers more privacy.”
 of 5 bubbles 754caroled, 4 Feb 2017 | Read review
“great reception each evening and free breakfast”
 of 5 bubbles S8822XTsusanr, 1 Feb 2017 | Read review
“choose a room away from elevators to minimize noise, but noise is not a real issue.”
 of 5 bubbles 958edwardh, 17 Jan 2017 | Read review
“It's far enough from the airport that I don't think you have to worry about aircraft noise but it is just a short ride to the terminals.”
 of 5 bubbles AbenakiW, 13 Jan 2017 | Read review
“Full beds are tight for two people. Third floor rooms were quiet.”
 of 5 bubbles adelta26, 7 Jan 2017 | Read review
5 of 5