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Embassy Suites by Hilton Philadelphia Airport

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1,488 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Philadelphia Airport
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Showing 1,471: English reviews
Raleigh, North Carolina
Reviewed 12 July 2016

There was debri on the toilet, Long women's hair in the bedroom drawers, sink, toilet and shower. Clumps on the bathroom floor. Fridge didn't work huge stains on the carpet. This hotel is listed as a 4 star. Ha!!!! Should be listed as a 2 star. Don't be fooled by online pictures, totally misleading. Terrible customer service and they will...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank ramonec534
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear ramonec534: We appreciate you taking the time to share your experience at our hotel. I am disappointed to see that you had such an unpleasant experience with us. From your description of the conditions of your suite, it is clear that we dropped the ball. First, please allow me to apologize on behalf of our team for not meeting...

Bedford, Kentucky
Reviewed 11 July 2016 via mobile

Might cost a little more, but well worth it when you consider what the evening reception and terrific breakfast would cost if you paid for it somewhere else. Hubs & I easily had a bar tab worth $45-50. The bar area has just been remodeled and it's really pretty. Biggest Embassy I've ever stayed in! Good selection of cheese, crackers,...

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Helpful?
Thank LindaLou715
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear LindaLou715: We appreciate you sharing your experience from your recent stay! I am so pleased to see that you were able to enjoy our complimentary Manager's Reception, as well as the indoor pool and friendly service. It is our hops that you will stay with us again in the near future. Safe travels! Warm Regards, Alicia J

Jim Thorpe PA
Reviewed 10 July 2016

A little disappointing at this location with perhaps them not bringing there usual A game at the embassy suites, they need the maids and pool staff to clean up, otherwise great friendly staff and a beautiful facility

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Joseph J
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Joseph J: Thank you for taking the time to write a review of your experience with us. I am pleased to see that we were able to provide you with friendly service from our staff. We do strive to make a positive impact on all of our guests through our interactions. I can also see, however, that we failed...

Philadelphia, Pa.
Reviewed 9 July 2016

I had a wonderful time here. We celebrated my daughter's 21st birthday. The breakfast and manager''s reception was a plus. The front desk people were friendly. The things I didn't like, are too small to complain. I will come back.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank BygGyrlzRSexy2
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear BygGyrlzRSexy2: Thank you for completing a review of our hotel. We are so delighted that you and your family enjoyed the birthday celebration with us! Should your travels bring you back to Philadelphia, we hope to see you again. Warm Regards, Alicia J

Reviewed 9 July 2016 via mobile

My family and I checked in after having to run out of another hotel up the road for how smelly and dirty it was! When we arrived at embassy it was like a whole new world. The front desk staff and andrew were very nice and sweet especially to my children admiring their curly hair. Once in room it was...

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Helpful?
Thank 5curlysmom
Kingston, New York
Reviewed 9 July 2016

Shuttle service was great and fast! Happy hour was a great time to relax and have a couple of drinks! Room was spacious and soundproof, had a great night sleep. Only thing it needed was a longer happy hour

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank johnson48003
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear johnson48003: Thank you for writing a review of your stay with us. We are so pleased to see that you enjoyed our fast shuttle service and complimentary manager's reception. It is our hopes that you will visit with us again should your travels bring you back to Philadelphia! Warm Regards, Alicia J

Philadelphia, Pennsylvania
Reviewed 8 July 2016

We stayed here the night before our flight to Myrtle Beach. We arrived after 9pm and found that the people staying in the room adjacent to us had loud crying children. Knowing we needed to be up before sunrise we requested a room change so that our kids could get to bed quickly. Andrew at the front desk was happy...

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Helpful?
Thank imahi84
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear imahi84: Thank you for taking the time to sharing your experience from your last visit with us. I am so pleased to see that you had such positive experiences with our staff, and that Andrew was able to quickly resolve your issues. It was a pleasure to have you with us and we hope to see you again soon!...

Reviewed 6 July 2016

The staff was great. Met our needs and very friendly. The driver that picked us from the airport was awesome. Jackie really made our evening. He was kind, extremely mannerly, and very helpful. People like Jackie and the staff of the hotel made my stay quite enjoyable. I was very relaxed and happy with my room, breakfast, and the driver....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dolly O
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Dolly O: Thank you for sharing your feedback regarding your recent stay with us. We are delighted that you had such a pleasant stay and enjoyed our convenient shuttle services and complimentary buffet breakfast. I will be sure to share your kind words regarding Jackie's services with our entire staff. We look forward to seeing you again upon your...

New York City, New York
Reviewed 6 July 2016

From carpets and bathroom to paint and furniture, this hotel needs serious renovation. Only positive is updated lounge area. Food is average. Reception staff is friendly. No valet parking. Stay here only if other hotels in the area are booked.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank mikeschilling39
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear mikeschilling39: We appreciate you taking the time to write a review of your stay. I am disappointed to see that we were unable to meet your expectations in providing you with a comfortable suite and pleasurable dining experience, and for that I apologize. Please know that I will share your comments with our team so that we can work...

Walnut Cove, North Carolina
Reviewed 5 July 2016

I chose this hotel based on stays with the same chain in my home state. You can't go wrong with Embassy Suites! I love the evening snacks and reception. The beds are always comfortable. The staff is always more than willing to help with anything from forgotten toiletries, to helping you connect to the wifi, to what to see and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Cora567
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Cora567: Thank you for sharing your experience from your recent visit with us. We are so happy that you were able to enjoy all of the things you love about Embassy Suites, including our complimentary evening reception and comfortable beds. We hope to continue to be your hotel of choice in your travels! Warm Regards, Alicia J

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 

Additional Information about Embassy Suites by Hilton Philadelphia Airport

Address: 9000 Bartram Avenue, Philadelphia, PA 19153
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 9,789 - ₹ 19,188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Philadelphia Airport staff and other travellers.
19 questions
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Questions? Get answers from Embassy Suites by Hilton Philadelphia Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Until the management gets a grip on the staffing issues mentioned in this review, I would not consider this hotel a viable option. Sorry.”
TimF639, 21 Apr 2017 | Read review
“Higher floor to avoid noise at the lobby areas.”
Babyk09, 15 Apr 2017 | Read review
“Be sure to take advantage of discounts, e.g., AAA, AARP, etc.”
DeniseS285, 11 Apr 2017 | Read review
“Higher floor was very quiet”
JLH1952, 31 Mar 2017 | Read review
“If you have to stay here, request 1st floor. The elevators are not what you would call fast!”
143MichaelG143, 22 Mar 2017 | Read review
5 of 5