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Hilton Philadelphia City Avenue

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Hilton Philadelphia City Avenue
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748 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Philadelphia City Avenue
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Showing 725: English reviews
Miami
Reviewed 8 February 2016

I chose this hotel because of its proximity to my business' headquarters and my past experience staying at this hotel 2 years ago. The room and facilities were nicely kept and clean. The service was excellent.

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Helpful?
Thank yoyicaracas
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to share your thoughts through the review as well as the guest survey. I was pleased to read that you enjoyed your stay and do hope that you will be a guest at the hotel again the next time you are traveling to the area. Please have a wonderful weekend.

Tampa Florida, United States
Reviewed 8 February 2016

Overall the hotel was excellent. This was a business trip and the banquets staff was excellent especially Steve. The only issue I had was the bathroom. Taking a shower was a total mess as they only have a half wall and water goes everywhere. The placement of the toilet paper requires you to be a partial contortionist to utilize it.

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Helpful?
Thank Dale P
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review and replying to the guest survey. I was very pleased to read that you enjoyed your stay and I have shared your very kind comments with all of the Banquet team, but most especially with Steve. I do hope that you will choose to stay at the hotel again the...

Chalfont, PA, United States
Reviewed 3 February 2016

My husband and I attended a Gala for my company - from check in to check out everyone was personable, polite and professional. We will book a room at this hotel again if ever the need to do so. Thank you for making our stay and Gala a wonderful experience.

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Helpful?
Thank Meg B
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to reply to the guest survey as well as posting a review. I was very pleased that you enjoyed your stay and that the hotel and it's team met your needs and expectations. I do hope that you will choose to stay at the hotel again the next time you...

United States
Reviewed 3 February 2016

Attended a work party with close to 1000 people. Wonderful service friendly staff new updated rooms very clean. Breakfast included made to order eggs fruit bacon and more. Great location . Valet parking.

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Helpful?
Thank Marian K
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for posting a review and for also replying to the guest survey, your feedback was greatly appreciated. I was pleased to read that the hotel and it's team met your needs and expectations and I do hope that you will choose to stay at the hotel again the next time you are in need of a hotel in...

Phoenixville, PA, United States
Reviewed 3 February 2016

Out standing service and very friendly and professional staff. The restaurant food preparation and presentation was first class The wait staff were very efficient and very accommodating. We will continue to utilize Hilton and all of their subsidiaries during our world wide travel in the coming months and on all future trips that we are planning. It was my wife's...

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Helpful?
Thank Russell/Ellen H
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for responding to the guest survey as well as posting a review. I was very pleased to read that you enjoyed your stay and I hope that your wife had an enjoyable birthday. Thank you and please have a wonderful weekend.

Reviewed 21 January 2016

We enjoyed our stay in the hotel. The staff was very friendly and the complimentary breakfast was excellent. The regular complimentary internet service does need improvement. Overall we would recomend to use this hotel to our friend and family members

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Helpful?
Thank johnzR2697KD
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you very much for posting a review and also for having replied to the guest survey. I was very pleased to read that you enjoyed your stay and that the hotel and it's team met your needs and expectations. I will be sure to share your very kind comments with all members of the team. I will also pass...

Myrtle Beach
Reviewed 17 January 2016 via mobile

I was a little apprehensive about staying at this hotel as it had a 3.5 star rating, although Tripadvisor reviews were more favorable. I staying in a newly updated room which was exceptional, especially considering the price. Hotel staff were both pleasant and attentive. On the down side, I was there on a Sunday evening and the restaurant was closed....

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Helpful?
Thank Jackrehab
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for taking the time to post a review and share your thoughts about your stay. I was pleased to read that you enjoyed your stay but want to personally apologize for Polo Lounge server/bartender failing to check with the Kitchen team regarding whether the items you chose having gluten in them. There is no excuse for this failure...

Colorado
Reviewed 17 January 2016 via mobile

I went to Philadelphia for a business trip. You'r front desk lady "Tiara" is so pleasant very polite and so attentive. She is really a professional and a very good asset to your hotel she take care of my check in and check out even a single requests. I really want to commend her very wonderful great service.

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Helpful?
Thank marks55555
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for sharing your thoughts about your stay. I was very pleased to read that you enjoyed your stay and that Tiara helped to make your stay pleasant and enjoyable with the personal level of service that she gave to you. I will be sure to share your comments with Tiara and all other members...

Dryden, United States
Reviewed 15 January 2016

Easy access from main road, quiet neighborhood and felt safe to walk around. Staff were very nice and attentive to requests for new pillows and extra towels. Restaurant was fairly priced and food was good.

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Helpful?
Thank Joy S
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you again for your stay and for taking the time to reply to the guest survey as well as posting a Tripadvisor review. I was pleased to read that you enjoyed your stay and that the hotel and it's team met your needs and expectations. I do hope that you will be a guest at the hotel again the...

Odenton, Maryland
Reviewed 14 January 2016

This is a beautiful and updated hotel. I have stayed 3 nights already and plan to stay one more night. The hotel restaurant, Delmonico's Steakhouse and the lounge area, have wait staff that are less than enthusiastic about their service delivery. In the morning, for breakfast, I asked for coffee and water and what I got was a coffee pot...

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Helpful?
Thank crthacks
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Please accept my sincere apologies for the service issues you encountered while dining in Delmonico's and also for the poor service that you experienced with Housekeeping failing to properly refresh your room on one of the days of your stay. There is no excuse for either of these issues to have occurred and I am truly sorry that you stay...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Delmonico's Steakhouse
Delmonico's Steakhouse
Cuisines: American, Steakhouse
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Ave, Philadelphia, PA 19131-1611
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 10,386 - ₹ 15,002 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton
Hotel Style:
#15 Green Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Philadelphia City Avenue staff and other travellers.
3 questions
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Questions? Get answers from Hilton Philadelphia City Avenue staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be aware that hallways get noisy at night when the events end”
 of 5 bubbles sbg18, 16 Nov 2016 | Read review
“Choose top floor...away from elevator.”
 of 5 bubbles DavidB19922014, 14 Nov 2016 | Read review
“Perhaps one without platic & tape covering the window.”
 of 5 bubbles BlueFrogHops, 13 Nov 2016 | Read review
“all the floors were quiet.”
 of 5 bubbles brmn8tor, 1 Nov 2016 | Read review
“High floor away from the elevator.”
 of 5 bubbles MSH444, 16 Oct 2016 | Read review
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