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Sonesta Philadelphia Downtown

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Sonesta Philadelphia Downtown
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1,070 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta Philadelphia Downtown
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Showing 991: English reviews
Minneapolis, Minnesota
Reviewed 3 weeks ago

This was my first time staying at the Sonesta. It was a great hotel. The staff was very friendly and helpful. The rooms are comfortable. The location of the hotel is great!! So close to shopping and great restaurants and cafes.

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Thank WeekendWarrior6
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia. We are so pleased that you gave us a chance and you realized how great our art hotel is - including our very friendly and helpful staff! It's wonderful to read that your guestroom was comfortable and that you enjoyed our central location, just steps away from Rittenhouse Square!...

Reviewed 3 weeks ago

I stayed at the Sonesta recently for business, attending a conference that was being held there. What struck me the most about this facility was the level of customer service provided by all the employees with whom I interacted. The front desk personnel were incredibly helpful and friendly. The bartender and waitstaff in the hotel bar were attentive, very timely...

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2Thank Karla C
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Karla, Thank you for your recent stay at Sonesta Philadelphia. I am glad to see you enjoyed yourself during your stay and that our staff across all departments took extra special care to make your experience memorable. We strive to provide outstanding service and a memorable experience unique to Philadelphia and we are happy to know that we had...

Philadelphia
Reviewed 3 weeks ago

Good location, but GREAT friendly staff. Rooms were nice, modern and clean. Overall a well maintained hotel. My only minor complaint is you hear everything. Staff was really the best part of the hotel. The steak house in the lobby was also very good.

Review collected in partnership with Sonesta
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1Thank christophertP7292BL
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Christopher, Thank you for your recent stay at Sonesta Philadelphia. We are pleased you liked our refreshed art hotel. I am glad to see you enjoyed yourself during your stay and that our staff took extra special care to make your experience memorable. It's important to us that all our guests are welcomed and serviced with warm and friendly...

Pittsburgh, PA
Reviewed 3 weeks ago

Stayed here two weekend nights in January 2017. Paid $160/night on the hotel site. Best thing about the hotel is its very helpful and cheerful staff. Everyone we met was welcoming and went out of their way to offer help (hail a taxi, book a city bus tour, etc). We stay in hotels often and we rarely encountered service this...

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Helpful?
1Thank samodelka
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent stay with us. We are so glad to hear that you found our location to be central, our hotel very nice and of good value, and that our team was excellent! Our ultimate goal is to provide an...

Philadelphia
Reviewed 3 weeks ago

Great location, Ruth Chris Restaurant in the lobby, comfy beds, clean rooms, friendly staff. I was there in the winter and did not use the pool. The best part is the location in downtown. I would recommend it to anyone.

Review collected in partnership with Sonesta
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Thank 723eileenp
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Eileen, Thank you for your recent stay at Sonesta Philadelphia. We are so happy to hear that you found our Art Hotel to be a great place to stay and that you enjoyed our central location, our new in-house Ruth's Chris Steakhouse, your guestroom and service from our team. We take great pride in ensuring that all our guests...

Philadelphia
Reviewed 4 weeks ago

The room was fabulous and very comfortable. Quiet and very clean. We dined downstairs at Ruths Chris Steakhouse. Checkout was easy and the bellhop went out of his way to help us. I would definitely stay again.

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Thank johnkZ470OH
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear John, Thank you for your recent stay at Sonesta Philadelphia. We are delighted to hear that we have become your "home away from home" and that your guestroom was fabulous, comfortable, quiet and clean! It's great to know you enjoyed dining at our new Ruth's Chris Steakhouse and that the service from our bellmen exceeded your expectations! It's very...

Philadelphia
Reviewed 4 weeks ago

I can't say enough great things about this hotel and the staff. I have stayed 2 times so far and both times have been excellent. The Staff is so personal and truly care about me and every other guest that stays there. The rooms are big or if you have a smaller corner room, the view is great. The beds...

Review collected in partnership with Sonesta
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1Thank heathersU7026GR
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Heather, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent week long business trip with us. Our ultimate goal is to continue to WOW our guests while at our home. We strive to provide personal and outstanding customer service from check in to check-out and we are so...

Rockville, Maryland
Reviewed 4 weeks ago

Stayed at Sonesta on a trip that was meant to be a day trip and ended up staying for 3 nights. From check-in to the room, the property was exceptional. On my second night severe weather came in and a small leak started on the ceiling of my room (Nothing damaged). I called downstairs and was greeted by a pleasant...

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Helpful?
Thank thaboskib
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear thaboskib, Thank you so much for your recent stay and for your excellent review! I am so happy to know that you had a great experience during the entire stay. Please accept my sincerest apologies on the small leak from the ceiling due to heavy rains. I am so glad that George went above and beyond to make sure...

Reviewed 4 weeks ago

Fast check in. Nice lobby. The room was spacious with a desk, couch, and king size bed. Refrigerator, safe and coffee maker along with a real closet. Great set up for business as there are more than enough electrical outlets. Only downside for an older person, is there are no bars in the bathroom to assure no falls in and...

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Helpful?
Thank Alan L
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Mr. Alan L, Thank you for your recent stay and for taking the time to share your experience at our Hotel. We take great pride of our newly renovated property and we are so pleased to know that you like it. We do have some rooms with bars in the bathroom and would be glad to assign one for...

Telford, Pennsylvania
Reviewed 4 weeks ago via mobile

The whole trip was priceless. I'm Left with good memories and even better stories to tell.the staff at the sanesta downtown was second to none. I'm a philly native and proud of it.and without a doubt the staff at the sanesta hotel downtown made me and my family feel right at home. even though the Phillies lost the cheese steak...

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Helpful?
Thank Edward J
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Mr. Edward J, Thank you so much for your recent stay and thank you for the excellent review! We are so glad you came to visit your native land, the City of Brotherly Love and chose to stay at Sonesta Philly! We strive hard to provide outstanding customer service to all our guests and I am happy to know...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market Street, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: ₹ 10,295 - ₹ 25,939 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Sabre Hospitality Solutions and Cheap Tickets so you can book your Sonesta Philadelphia Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#7 Luxury Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Philadelphia Downtown staff and other travellers.
26 questions
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Mountain Top, Pennsylvania
4 months ago
Washington, Pennsylvania
over a year ago
over a year ago

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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms at the ends of the hall are smaller but very quiet.”
 of 5 bubbles 18554travel, 25 Feb 2017 | Read review
“Accessibility, clean, quiet”
 of 5 bubbles awahm, 7 Jan 2017 | Read review
“Stay at the Sonesta - do not go anywhere else.”
 of 5 bubbles SkottD, 27 Dec 2016 | Read review
“High floor for more peace.”
 of 5 bubbles flowerlady64, 19 Dec 2016 | Read review
“Jr. suite was great”
 of 5 bubbles jesterla2, 19 Dec 2016 | Read review
5 of 5