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Hilton Garden Inn Philadelphia Center City

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Hilton Garden Inn Philadelphia Center City
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1,746 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Philadelphia Center City
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Showing 1,665: English reviews
Grand Prairie, United States
Reviewed 9 June 2015

From the time that I walked into the hotel until I checked out, I was made to feel very comfortable. The staff were friendly and courteous. The room was clean and the service was excellent. The buffet breakfast was wonderful. This hotel deserves an /A+/ for the quality of service.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Willie M
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the A+ review! We appreciate your business and are glad to hear you found the staff to be so hospitable. We look forward to your next visit!

Reviewed 8 June 2015

Location of this hotel was unbeatable. It was in the center of the city, making it an easy one-minute walk to Reading Terminal Market among other sights in Philadelphia. The staff was helpful and accommodating - the concierge especially was eager to talk to guests and knowledgeable about the city, with information on nearby restaurants and must-see events in the...

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Helpful?
1Thank Sara S
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for posting the Wonderful Review! We are glad to hear you enjoyed the location, cleanliness, and service at the hotel. We work hard to provide an enjoyable experience for our guests and we appreciate you noticing. We hope you will come back and visit us again soon.

North Dakota
Reviewed 8 June 2015

I stayed here during a conference at the convention center. The location is very convenient to the conference center - across the street. It is also around the corner from Reading Market Terminal - a food-lovers paradise. The staff at the hotel is friendly and accommodating The rooms are clean and comfortable. My room had a microwave and mini-fridge.

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Helpful?
Thank NDStones
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Nice Review! We are glad to hear you enjoyed the stay and found the service and cleanliness to your liking. We are lucky to have such a great location and be next door to all of the great food at Reading Terminal Market. We look forward to your next visit!

Houston, United States
Reviewed 5 June 2015

Great staff and fabulous location near Reading Terminal and the Convention Center. The lobby was very nice as well. The rooms were very dated and dingy and it was the only HGI that I have ever stayed at that didn't feel very clean. All the carpets in the hallways looked like they hadn't been cleaned in years and the rooms...

Review collected in partnership with Hilton Garden Inn
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1Thank Katherine M
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for taking the time to share some feedback from your stay. We are glad to hear you enjoyed the service from our staff but sorry to hear the condition of the hotel did not measure up to your experience in other HGIs. We are currently working on some ongoing room renovation and completed our bi-annual carpet cleaning this...

Dublin, Ireland
Reviewed 4 June 2015 via mobile

The rooms are large and clean with two flat screens, fridge, sofa and microwave. The style is a little dated but maintained really well. The staff are very friendly throughout the hotel. The restaurant is on the 10th floor and the breakfast is a buffet style. Well done all.

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2Thank macire
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing your experience. I am very glad to hear that everything was to your liking, including the rooms, service, and restaurant. We hope to welcome you back next time you are in Philadelphia doing business. You can count on us. Guaranteed.

Wakefield, United Kingdom
Reviewed 4 June 2015

This is a tired hotel, décor is dated, the bathroom looks as if it has been in over 20 years, at least it is white. The bedroom carpet is well worn with gum trodden into it. The rooms aren't well sound proofed, and the air conditioning is so loud, had to turn it off during the night to sleep. Overpriced,...

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Helpful?
2Thank 13sjs
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for your review of your stay. I am very sorry to hear that it was not an enjoyable experience for you. We are in the process of updating our property, including replacing the air conditioning units with brand new ones. I hope you stay with us again so you can see the changes and improvements being made. You...

Atlanta
Reviewed 3 June 2015 via mobile

I love Philly, but this is just not my favorite location or HGI. The service is awesome, hence the three stars and the hotel is large with spacious rooms, but in need of a refresh. The lobby furniture is pretty dingy, no water bottles in room, work out room skimpy and the water fountain there was out of service. It...

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Helpful?
Thank MyFriendsFoodie
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for your feedback. We do pride our hotel on our staff so thank you for mentioning that you enjoyed the service. I would also like to assure you that not only do we use all feedback to improve, but we are also in the process of updating our hotel, including the lobby. I hope we can welcome you...

Hamden, United States
Reviewed 1 June 2015

Everyone who worked the night I was there was so friendly. Warm, friendly check in, polite bar tender, good service at breakfast. The location has you an easy walk to the Convention Center and Reading Terminal Market. I have stayed in fancier looking Philly hotels but for the price-this was not bad. The carpets look old but everything was clean.

Review collected in partnership with Hilton Garden Inn
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1Thank Stuart S
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for taking the time to share the Excellent Review! We are happy to hear you found the service and location to your liking. We look forward to seeing you again the next time you are in town.

PLEASANTVILLE
Reviewed 1 June 2015

be prepared to pay 32$ for parking,garage elevator brings you right to lobby,don't try to check in before 4 o'clock or you will be waiting around at least on the weekends,very excellent staff throughout the entire hotel,the breakfast was very good and the workers we're very friendly,the hot tub and pool was nice,I didn't like the coffee in the room...

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Helpful?
1Thank weepinbell65
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for taking the time to share some feedback from your stay. We are glad you found the stay to be enjoyable for the most part. While it some times can be difficult to get an early check in on weekends, we have been working with our Housekeeping Team to overcome this hurdle. We also keep a running wait...

Pennsylvania
Reviewed 28 May 2015 via mobile

First and most importantly, you can't beat the location and it's clean! They are the two most important issues for me. The reading terminal was across the street, it's next to the convention center and almost everything is in easy walking distance. The staff was nice , breakfast is free for Hilton honors gold and it was very good. Rooms...

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Helpful?
1Thank kaykels
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank for sharing some feedback from your wedding stay. We are glad to hear you found the service, cleanliness, and location to your liking. We look forward to seeing you again the next time your travels bring you to Philadelphia.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Philadelphia Center City

Address: 1100 Arch Street, Philadelphia, PA 19107
Region: United States > Pennsylvania > Philadelphia > City Center East
Price Range: ₹ 9,422 - ₹ 24,169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Philadelphia Center City 3*
Number of rooms: 279
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Cheap Tickets, Travelocity, HotelsforEveryone, Priceline and TripOnline SA so you can book your Hilton Garden Inn Philadelphia Center City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
Philadelphia Hilton Garden Inn
Hilton Philadelphia
Hotel Style:
#29 Family Hotel in Philadelphia
#34 Business Hotel in Philadelphia
#37 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Philadelphia Center City staff and other travellers.
35 questions
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Smithtown
Philadelphia, Pennsylvania
1 month ago
Middlesbrough, United Kingdom

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Questions? Get answers from Hilton Garden Inn Philadelphia Center City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check-in online to get a room of your choice.”
 of 5 bubbles minimyzr, 8 Jan 2017 | Read review
“Pool is on the 7th floor. Get in the pool early before the kids get there (Rooms by pool can get a lot of traffic with noisy kids).”
 of 5 bubbles ezequielnena, 31 Dec 2016 | Read review
“I would avoid the 7th floor as it had a continuous smell of chlorine from the elevator to the pool every time we visited.”
 of 5 bubbles 844garyo, 31 Dec 2016 | Read review
“Get the King Jr Suite, tons of room!”
 of 5 bubbles micheler656, 5 Dec 2016 | Read review
“Ask for a room that faces Columbus Ave. The view of the Ben Franklin Bridge at night is worth the price of the room alone.”
 of 5 bubbles hasta_el_cielo, 19 Nov 2016 | Read review
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