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The Windsor Suites

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1,209 Reviews from our TripAdvisor Community

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Showing 1,077: English reviews
Reviewed 15 May 2015 via mobile

The hotel location and accommodations were good. The parking situation was terrible. The parking lot attendant was extremely rude, yelling at his crew, and just the wait to park was over 10 minutes long. I wouldn't stay here again.

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Helpful?
Thank KGayd
Michael R, General Manager at The Windsor Suites, responded to this review

KGayd, Thank you for choosing The Windsor Suites on your recent visit to Philadelphia! I am delighted to see you enjoyed our property and the accommodations, though I am very sorry to hear of any inconvenience you experienced in our parking garage upon arrival or departure. Serving both transient and hotel guests at times our garage can be very busy,...

Olathe, Kansas
Reviewed 14 May 2015

Our son receives cancer treatments in Philadelphia & we have "lived here" for several weeks at a time. The staff is our "Philly Phamily" and it's like we have an apartment. The staff members know our son and always check on him each time we enter and leave the hotel. I don't think we've ever walked out without one of...

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Helpful?
2Thank Deliece H
Michael R, General Manager at The Windsor Suites, responded to this review

Dear Deliece, In all my years of receiving guest comments, this is perhaps the most amazing feedback I have ever received. Thank you for not only allowing our team to do what we can to make a difficult time a little bit easier, but for also sharing your experience. Your "Philly Phamily" will look forward to helping make each of...

Red Bank, New Jersey
Reviewed 14 May 2015

Stayed here with my fiance on a Tuesday night and attended a show at World Cafe Live (which was walking distance on a nice day). Great service, clean rooms, good location...everything about our stay was very enjoyable. Seamus in guest services was great!

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Helpful?
1Thank andy r
Michael R, General Manager at The Windsor Suites, responded to this review

Dear Andy, Thank you for choosing the us on your recent visit and thank you for your tremendous review! One of the best things about us is our central location and walkability to virtually any area of the city Glad to see we were convenient for walking on a warm spring day to World Café Live. I also wanted to...

Reviewed 13 May 2015

Stayed here Apr 17-18th, passed it many many times as i grew up in Philly. Great location with superior views. Check in was pleasant and accommodating. The hotel is circular so the room, last one at the end, seemed really far from elevators. Good space and super roomy closet. Only thing is advertised free Wi-fi was not working. After several...

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Helpful?
Thank Steve B
Michael R, General Manager at The Windsor Suites, responded to this review

Dear Steve, As a proud native of Philadelphia I am sorry to hear it took you so long to find us but certainly glad you did! Very pleased to report that since your visit we have installed a new state of the art wireless internet system throughout the hotel giving EVERY room the best possible internet experience. I also wanted...

Reviewed 13 May 2015 via mobile

Best location, easy train in from the airport. Area is very walkable and public transportation all around. Staff is awesome, friendly and helpful. Rooms are great, full kitchen!! The rooms are always clean and have everything you need. The one bedroom suite is my favorite. It's like having a great condo in the city. The restaurant downstairs good food and...

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Helpful?
1Thank Brookacy
Michael R, General Manager at The Windsor Suites, responded to this review

Brookacy, Thank you for your fabulous 5 star review! Our one bedroom suites are truly one of the best kept secrets in Center City Philadelphia and we appreciate you sharing with the world. Both of our onsite restaurants, Con Murphy's and Asia on the Parkway, offer great fare with the luxury of room delivery for our guests! Come back and...

Reviewed 11 May 2015 via mobile

From the staff to the room, the stay was great. I had a king mini suite and it was spotless. The hotel is central to everything and the amenities in the room were so thoughtful. From a fridge, stove, microwave, dishwasher and even glasses and plates....it had everything.

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Helpful?
3Thank fedhack2010
Michael R, General Manager at The Windsor Suites, responded to this review

fedhack2010, Thank you for your fabulous five star review! Our King Studio suites are great options when our guests are looking for a spacious alternative to a traditional hotel room. I'm glad to see you enjoyed your suite. Next time you visit give our One Bedroom Suite a try to experience the luxury of a separate kitchen, living, dining, and...

Tucson, Arizona
Reviewed 9 May 2015

My niece and I just enjoyed a three-night stay at this hotel. My congratulations to the person responsible for hiring. Every member of the staff proved to be genuinely friendly, extremely helpful and knowledgeable about their city. They seemed to truly enjoy their work and dealing with guests from around the world. It was especially nice to receive a free...

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Helpful?
2Thank Rumples
Michael R, General Manager at The Windsor Suites, responded to this review

Dear Rumples, Thank you for your great review and feedback! Our team members do a tremendous job of bringing the building to life and creating a memorable experience, thank you for recognizing their passion for hospitality. I also wanted to thank you for mentioning our great location in the heart of Center City, certainly glad you were able to access...

Quebec City, Canada
Reviewed 4 May 2015

Very well located to visit the famous museums of Philly, to take the subway, the train or the bus. Nice and attentive service at the front desk and everywhere in the hotel. (Thank you to Thomas and his charming colleagues!). Very clean and spacious suites well equipped! J. Hains , Québec City

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Helpful?
1Thank Jocelyne358
Michael R, General Manager at The Windsor Suites, responded to this review

Jocelyne358, I appreciate your feedback and valued comments regarding your recent visit. We are truly fortunate to be at the doorstep of some of the finest art and cultural destinations not only in the city but in the United States. Thank you for recognizing Thomas for his personalized service. He is new to our team though we can already tell...

Newport, NH
Reviewed 4 May 2015 via mobile

We highly recommend this hotel. The room was gorgeous, the service spectacular, and the hotel staff super friendly. The hotel is also centrally located so we could walk to all the places we desired to see. The one glitch we had was poor to non-existent internet, yet the hotel manager has promised to make right by us and I am...

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Helpful?
1Thank SethandAnn
Michael R, General Manager at The Windsor Suites, responded to this review

SethandAnn, Wow, thank you for your fabulous review! Our ethos is providing a best in class experience and how fantastic it is to hear we achieved our goal. I am sorry to hear you experience wireless internet issues while visiting. I am delighted to report that we are receiving a complete overhaul and will be offering one of the finest...

Reviewed 2 May 2015 via mobile

Not a bad to stay for few days but do not recommend to stay longer. Wall is little thin so you could hear if someone makes a little noise in a hall way. Valley parking drivers will treat your car roughly. You should be careful on that.

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Helpful?
1Thank Toooooooomo
Michael R, General Manager at The Windsor Suites, responded to this review

Dear Tooooooooomo, Thank you for taking time to share your experience! We generally have very few complaints with regard to corridor and room to room soundproofing issues. If you would be kind enough to share your guestroom location I would like to have this further investigated to ensure your past room was as soundproof as possible. I have also shared...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DOWNTOWN PHILADELPHIA HOTEL - UNIQUE URBAN HOTEL SUITES Experience modern urban living at The Windsor Suites, your home away from home in downtown Philadelphia. A perfect blend of modern comfort and authenticity, our hotel captures the spirit of discovery and innovation instilled by Benjamin Franklin. Discover the city as you walk out our front doors and visit any one of the renowned arts and cultural destinations at your fingertips, such as The Philadelphia Museum of Art, Comcast Center, and Rittenhouse Square. Our spacious studio and one-bedroom suites feature fully equipped kitchens, living and dining space, and breathtaking skyline views to suit both business and leisure travelers. Savor traditional Irish cuisine at Con Murphy's, stay connected in our fully equipped business center, or host an event in the flexible 1,900 square foot meeting space. When it is time for fitness and wellness, re-charge in our fitness center, or lounge by our rooftop pool overlooking the city. Regardless of your purpose for visiting Philadelphia, you'll find that Windsor Suites embodies the genuine warmth and pride that our great city is known for. ... more   less 

Additional Information about The Windsor Suites

Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103-2735 (Formerly Hotel Windsor)
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 8,396 - ₹ 21,844 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Windsor Suites 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia
Hotel Style:
#5 Best Value Hotel in Philadelphia
#10 Romantic Hotel in Philadelphia
#13 Family Hotel in Philadelphia
#25 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from The Windsor Suites staff and other travellers.
25 questions
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Questions? Get answers from The Windsor Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on a high level.”
 of 5 bubbles trua2014, 14 Jan 2017 | Read review
“The one-bedroom rooms seem to be the square footage of an apartment and are absolutely wonderful!”
 of 5 bubbles ajraybould, 12 Jan 2017 | Read review
“Try to get a room on the Parkway for spectacular views of the cityscape.”
 of 5 bubbles 441anthonyr, 12 Jan 2017 | Read review
“Stayed in front room facing the street on 11th floor, was great but a little street noise.”
 of 5 bubbles sunshine247_11, 1 Jan 2017 | Read review
“book directly on their website - they will honor a complimentary upgrade for you if available”
 of 5 bubbles labsfam, 28 Dec 2016 | Read review
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