We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sheraton Philadelphia Downtown Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Sheraton Philadelphia Downtown Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,352 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Philadelphia Downtown Hotel
See the most recent reviews
Showing 2,184: English reviews
New York City, New York
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 25 November 2013

stayed for 1 night Nov.15th. that night there seemed to be a huge Model UN convention, and then the next night this hotel (as well as rest of Philly) was sold out due to the marathon. my friends beat me there so they were able to check-in okay (i told the hotel their names) - at first one friend had... More 

Helpful?
Thank Sk8ter1916
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Sk8ter1916, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. It sounds like you enjoyed your stay overall. We hope that we get a chance to connect with you again soon. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel More 

Fredericksburg, Virginia
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 November 2013

This stay was made extra memorable by Ed's friendliness and service in the restaurant. When my companions had a glitch in service, there was service recovery with a free meal. The night view of Philadelphia from the 21st floor was great. The check in guy signed me up for the points program so I had free wifi. Great service all... More 

Helpful?
Thank bookishrn
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear bookishrn, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that our team was able to exceed your expectations. We'll be sure to recognize Ed for making such a great impact. We hope to see you back in Philadelphia soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel More 

Woodbridge, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 November 2013

Ed the waiter was an absolute delight. The staff was very cheerful and friendly. It is a great location for a conference and touring. When the room next door to us was partying too loudly, security was very responsive.

Helpful?
Thank Pynne F
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Pynne F, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're glad that our team, especially Ed, was able to make your stay so enjoyable. We hope to connect with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel More 

Level Contributor
136 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 23 November 2013 via mobile

We stayed here for 3 nights when we came to town for the Philadelphia Marathon. Our flight landed in Philly at 10:00am, so we arrived at the hotel just before 11:00am in hopes of being able to somehow check in early. Lucky for us, they allowed us to check in! We originally reserved a king room, but due to our... More 

Helpful?
Thank Reese5033
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Reese5033, Thank you for your excellent review of the Sheraton Philadelphia Downtown Hotel! We are glad you enjoyed your stay and especially enjoyed your interactions with our team. They are our greatest asset, and we look forward to recognizing them for making your stay great. We apologize for the pool situation, and can assure you that it was an... More 

New Jersey, United States
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 November 2013

Chose the downtown Sheraton for it's proximity to the International Flower Show (convention center). A group of couples, we all got rooms. Impressive rates and service. Room view was beautiful. Included excellent restaurant (seafood lovers). Only frustration was having to pay for music in your room (find that ridiculous). The best was stepping out to the fun Irish parade the... More 

Helpful?
Thank Craig R
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Craig R, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are glad that you enjoyed your stay and look forward to sharing your feedback with our team. We hope to connect with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel More 

Pace, Florida, United States
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 November 2013

My stay was rocky at first and when I arrived to the hotel at 4:30, I had to wait for 90 minutes before my room became available. The staff at the front desk were telling others the same and you could sense the frustration of not having a place to rest before 26.2 miles in Philadelphia. I finally got the... More 

Helpful?
Thank Roger T
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Roger T, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are glad that our team was able to overcome a challenging check-in and ensure that the rest of your stay was perfect. We hope to see you again for the race next year! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 November 2013 via mobile

Believe it or not: there is no free wifi in the rooms. There was free wifi on the bus, on the train, in the stations, in the cafes and shopping mall, but not in the rooms. The internet access policy seems to be old fashioned 😱 The rest of the hotel is just fine.

Helpful?
1 Thank gustavo_hi
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear gustavo_hi, Thank you for your review of our hotel. Wifi charges are common in major, downtown hotels, and we apologize if the charge was unexpected. We are glad you enjoyed the rest of your stay. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel More 

New York City, New York
1 review
Reviewed 18 November 2013

Everyone from even the nice young doorman to the maids. Special thank you to Dean Griffin at the front office, he really helped take care of every request we had. The location was great as it was close to Redding Termainal and Tia Na Og bar. I truly can't say enough about the service, it was the best I have... More 

Helpful?
Thank Lawrence B
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Lawrence B, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted that our team was able to make this your "best stay ever!" Dean is one of our very best and we look forward to recognizing him. We hope to see you back in Philadelphia again soon! Safe travels, Paul Bolhuis Director of Front... More 

Wilmington, Delaware
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 November 2013

Made reservations and checked in about 5:30pm on Saturday, 11/16 for Philadelphia Marathon Group block. Was immediately asked if we wouldn't mind staying at a different hotel 5 miles away because the hotel was sold out. We declined such generous offer. And then was told that housekeeping was behind schedule and a clean room was not available. We would have... More 

Helpful?
1 Thank RHBO5
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear RHBO5, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your stay. You certainly didn't experience a stay that is to our normal standards. We look forward to using your feedback to make necessary improvements. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel More 

Phoenixville, PA
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 November 2013 via mobile

I live outside of Philadelphia . This is my second time staying at this hotel with my two kids for a fun info tour in the city. We have so much fun when we stay here. The staff is incredibly friendly. We got a great room, the front desk let us watch Smurfs 2 twice on demand, a member of... More 

Helpful?
Thank steferx
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear steferx, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We appreciate you taking the time to recognize our team, they work hard to delight each and every guest, and love to read this kind of feedback. We look forward to connecting with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown... More 

504 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (493)
Viewed
Hotel & Grounds (55)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (136)
Viewed
View from Room (70)
Viewed
Bathroom (46)
Viewed
Dining (19)
Viewed
Family/Play Areas (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (160)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (4)
Viewed
Dining (1)
Viewed
Business Centre/Function Rooms (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Philadelphia hotels
City Center West
The Windsor Suites
The Windsor Suites
#7 of 86 in Philadelphia
1,171 reviews
City Center East
Courtyard Philadelphia Downtown
Courtyard Philadelphia Downtown
#22 of 86 in Philadelphia
814 reviews
Show Prices
Show Prices
Show Prices
City Center East
Four Points by Sheraton Philadelphia City Center
City Center East
Philadelphia Marriott Downtown
Philadelphia Marriott Downtown
#40 of 86 in Philadelphia
2,838 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: ₹ 7,250 - ₹ 19,424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
TripAdvisor is proud to partner with Starwood, Hotels.com, HotelsforEveryone, Booking.com, Orbitz, Priceline, Odigeo and Travelocity so you can book your Sheraton Philadelphia Downtown Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
17 questions
Ask a question

See all questions (17)

Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a higher floor to enjoy the view.”
 of 5 bubbles rika65, 30 Nov 2016 | Read review
“I liked being on a higher floor since I had a nice view.”
 of 5 bubbles reeldove, 23 Nov 2016 | Read review
“To get a good room, choose another hotel.”
 of 5 bubbles cameraman612, 20 Nov 2016 | Read review
“My room had a view of the construction so avoid it during the week.”
 of 5 bubbles LWtravels20590, 15 Nov 2016 | Read review
“Did not stay overnight so I can not recommend a room.”
 of 5 bubbles 335vikkif, 10 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay