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Sheraton Philadelphia Downtown Hotel

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Traveller (708)
Room & Suite (340)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Rooms
14 Jun15 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,857)
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971 - 975 of 2,632 reviews
Reviewed 16 July 2015

I have stayed at this hotel twice for the Philadelphia Love Run. The second time I stayed here, I went to the bar, I showed my ID and the bartender rejected it. By the way, I used that same ID to PAY for the room....More

3  Thank Shauna M
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 19 July 2015

Dear Shauna M, Thank you for your review of our hotel. We are disappointed that you did not enjoy your experience on our restaurant. We will certainly share your feedback with the Management team and make necessary improvements. We hope to see you again in...More

Reviewed 13 July 2015

I stayed here for a business trip and paid for a high floor room with an outstanding skyline or museum view and concierge lounge accessibility, upgraded amenities, robe, wireless, 1 king bed but instead they told me there were no rooms left and put me...More

2  Thank Karen L
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 19 July 2015

Dear Karen L, Thank you for your review on our hotel. I can understand how frustrating it was to encounter that experience while on a business trip. Clearly we made mistakes through you reservation and I offer my apologies. We hope that we get a...More

Reviewed 11 July 2015

I was not impressed at all, made reservation with king bed, checkin not available, the staff at front desk were very unfriendly and made you feel like a room number not a guest. The only person helpful at this hotel was the concierge. Stayed at...More

Thank Theresa H
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 12 July 2015

Dear Theresa H, Thank you for your review on our hotel. Please accept our apologies for what you have experienced lately; we certainly hold ourselves to a higher standard than what you have mentioned. We will share your comments with our team and make sure...More

Reviewed 11 July 2015

I stayed at this hotel to attend a conference in the city. It is close to the museums, and there are a lot of nice restaurants within 5-15 minutes of walk. The service is fine, and the room is clean and reasonably spacious.More

Thank xcschlr
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 12 July 2015

Dear xcschlr, Thank you for your great review on the Sheraton Philadelphia Downtown Hotel! You are absolutely correct regarding the convenient location of our hotel. We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see...More

Reviewed 10 July 2015

Good value for an excellent hotel room. Not as centrally located as some other hotels, but just a short walk from the train station, city hall, and a little farther to Reading Terminal Market. Nice staff, although lines form and it may take a while...More

Thank RobBN
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 12 July 2015

Dear RobBN, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you enjoyed your stay with us and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 143 - US$ 314 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 143 - US$ 314 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (708)
Room & Suite (340)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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sunflr243
24 May 2018|
AnswerShow all 4 answers
Response from Teri O | Reviewed this property |
I do not know.
0
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
1
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Elaine B
20 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
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Room Tips
"Not sure how to help on this other than asking at time of check-in."
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"Hope they honor the room type you book. If not, ask for points."
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"Stay somewhere else!"
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"Best views are from the higher floors. We had an excellent view from the 25th floor, on the side of the hotel..."
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