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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,432 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Philadelphia Downtown Hotel
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Showing 2,261: English reviews
midwest
Reviewed 2 April 2014

I am happy to say that Sheraton Downtown has met my expectations as 'home base' while I am working in Philly. The rooms are well laid out with a good amount of space to move around and to work. While there are no safes or refrigerators, I feel that the basic comforts are covered very well. Great mattress. Quiet. Everything...

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Helpful?
Thank TiVoFanWis
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear TiVoFanWis, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels. Jennifer Tang Assistant Front Office Manager

Staten Island, New York
Reviewed 2 April 2014

We stayed here overnight while in Philly. We were there for a half marathon, not necessarily to see the sights. It was within walking distance to the Convention Center, Reading Terminal Market and the Franklin Institute. It was the best price we could find in the area for a Saturday night. Hotel was clean, with a nice bar & restaurant...

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2Thank Gina B
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Gina B, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to see you again in the near future. Safe travels. Jennifer Tang Assistant Front Office Manager

New York City, New York
Reviewed 1 April 2014

Booked this hotel via Groupon, $129 for a queen room. Good location, specious for a price room. There was a bit of dust on hard-to-reach surface of the table (accidentally discovered when I tried to unplug the coffee maker). The Starbucks coffee in the room nicely made up for the dust discovery. Overall it was quite OK for one night,...

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Helpful?
Thank Victoria P
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Victoria P, Thank you for your review of our hotel. Thank you for taking the time to recognize our team. We are dissapointed we missed the mark in some cleanliness issues and look forward to using your feedback to make any necessary improvements. Safe travels. Jennifer Tang Assistant Front Office Manager

Easton, Pennsylvania
Reviewed 1 April 2014 via mobile

Pretty good hotel, it was four girls for a girls weekend and the hotel was sold out. I would reccomend this hotel I was glad our room was available. Great coffee in the morning and beds we super comfy definitely worth it. A little outdated carpets but everything else was great, thanks to avaria for checking us inz

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Thank pikalyuk
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear pikalyuk, We are glad to hear that you had such a pleasant stay! We look forward to welcoming you back in the near future. Safe travels. Jennifer Tang Assistant Front Office Manager

Orland Park, Illinois
Reviewed 1 April 2014

This was a stay for a weekend conference on a weekend with cold, windy rainy weather. I did not leave the hotel for 3 of the 5 days in part due to the weather but also because it truly was comfortable. On arrival I asked for a room high up with a view based on what I had read on...

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Helpful?
1Thank Anne D
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Ann D, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great dining experience at our Lobby Bar - we can always count on our team to make our guests more comfortable. We hope to see you again in the near future! Safe travels. Jennifer Tang Assistant Front Office...

Pikesville, Maryland
Reviewed 31 March 2014

Stayed here for two nights while my husband was on business. I had doubts about accompanying him because of the location but I was told there was plenty around. Wrong, there is plenty nearby if you take cabs or don't mind long walks. Closest restaurant was over three blocks away. The hotel is ok. The best thing is the staff...

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Helpful?
1Thank robird
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Robird, Thank you for your review of our hotel. Thank you for taking the time to recognize our staff, they are certainly our greatest asset. We are dissapointed we missed the mark in a few othe areas and look forward to using your feedback to make any necessary improvements. Safe travels, Jennifer Tang Assistant Front Office Manager

West Chester, Pennsylvania
Reviewed 30 March 2014

My husband and I just returned from a great weekend visit. The location of this hotel is terrific. Easy access to many local attractions. After going to the theater, we stopped at the bar in the lobby. Nicole's service was outstanding; prompt, professional and friendly. Peter's service was superior. The concierge service is also superior. Mary Mastroubuoni assisted us and...

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1Thank patti982
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear patti982, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels. -Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Milwaukee, Wisconsin
Reviewed 28 March 2014 via mobile

I stayed at the Sheraton Philadelphia Downtown for a weekend conference...this hotel is old and tired, but does have some redeeming qualities. If you look closely, you notice ripped curtains in the common areas, chipping paint, and just a general outdated feel to the decor and rooms. The phone in my room had a cordless receiver that didn't work, leaving...

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Helpful?
1Thank rvdh04
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear rvdh04, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed our food and services at the Lobby Bar. We will certainly consider your feedback on our room condition as well as other amenities. We hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Brisbane, Australia
Reviewed 26 March 2014 via mobile

We ordered a simple meal at 8.30 pm and it came at 9.30 pm. It was not worth the wait. The requested room upgrade was not available. The standard room did not have a fridge or a kettle. We requested a shower cap and it was delivered promptly. The front desk guys tried to be as helpful as possible. The...

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Helpful?
Thank 63AnitaC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear 63AnitaC, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are dissapointed that we missed the mark in a few areas during your stay. Please be assured we take your comments seriously and we look forward to using your feedback to make any necessary changes to improve our guest experience. Safe travels, Jennifer Tang Assistant Front...

Eugene, Oregon
Reviewed 24 March 2014

The hotel amenities and facilities were probably average at best, as it appeared to be a older hotel. The Concierge service, which was extremely vital for us to get around was excellent. Mary Mastrobuoni was the person on shift during most of the time we needed assistance and she was extremely informed and simply fantastic with the choices and options...

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Helpful?
1Thank Jay P
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Jay P, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're glad Mary was able to make such a positive impact on your stay, we'll be sure to recognize her for her efforts! We hope to connect with you again in the near future. Safe travels, Jennifer Tang Assistant Front Office Manager.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 8,516 - ₹ 23,254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“park across the street for lower rates”
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“get a top room so you can see the city or the view from the top.”
 of 5 bubbles 135arlenec, 14 Mar 2017 | Read review
“The hotel's location is very convenient if you are planning to explore Philly on foot.”
 of 5 bubbles urbanite2017, 8 Mar 2017 | Read review
“Best View of the city that faces the Rocky steps”
 of 5 bubbles 113kianah, 2 Mar 2017 | Read review
“Book a room in another hotel......”
 of 5 bubbles carolinasunshine13, 27 Feb 2017 | Read review
5 of 5