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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,467 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Philadelphia Downtown Hotel
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Showing 2,293: English reviews
Reviewed 7 June 2014

My wife and I stayed here for five days for a conference. I was really apprehensive based on quite a few negative reviews. The entire staff here was excellent! The room was good, but in need of upgrading. Hallways could use a more thorough cleaning. We did opt for the green choice, and did get coupons I used at Starbucks...

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Helpful?
Thank Boombah49
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Boombah49, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall. Your feedback is greatly appreciated, as it is a value tool for improvement. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for...

long island ny
Reviewed 6 June 2014

The Hotel is in Down Town Philadelphia a good location. A beauitful church across the street, The Hotel employees are very nice and always willing to help with your luggage and any other issues you may have,while you're staying with them. The front desk ladies that checked us in were bubbly and fun and very helpful. The rooms: We have...

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Thank travelers61
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear travelers61, Thank you for your review of our hotel. Thank you for taking the time to recognize our team, they are certainly our greatest asset. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of our guests to enjoy. We...

Breinigsville, Pennsylvania
Reviewed 5 June 2014

I recently stayed at the Sheraton with my family and some friends and we had a fantastic visit. We were amazed at the friendliness and engagement of the staff, including some of the managers who assisted us. Dan Miller, Frank and Lisa in their banquet dept, Mary at the concierge and Nicole at the bar are some of the names...

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Helpful?
Thank JFLowe
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear JFLowe, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Washington DC, District of Columbia
Reviewed 5 June 2014

Pros Large room Comfortable bed Cons - Location: although it is in the city (about 10 minutes walk from the City Hall), the immediate surrounding area is not attractive. -- The hotel is surrounded by car parking and building sites. You have to walk at least a couple of blocks to reach restaurants and shops. As a lone female traveller...

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1Thank eloisehawking
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear eloisehawking, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We will certainly consider your feedback regarding our swimming pool amenities at our Sheraton fitness. We hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Tel Aviv
Reviewed 5 June 2014

I stayed there only for one night but the experience was quite good. Big Rooms, wonderful and wide beds. Very clean, friendly stuff. The location is great - right near the center of the city, about 10 mins walk. The food was quite good and you can get an all-american buffet for breakfast.

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Helpful?
Thank erankr
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear erankr, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager

Sacramento, California
Reviewed 4 June 2014

Picked this hotel because I'm an SPG member and I knew I wanted to walk to the art museum and run up the rocky steps. Gorgeous hotel with awesome views. Sadly I only stayed one night but I have zero complaints. Friendly staff, clean room, and comfy bed. I will not hesitate to stay here again when back in Philadelphia.

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Helpful?
Thank D0608
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear D0608, Thank you for the great review! I am delighted you enjoyed our beautiful hotel and extremely nice staff. We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Decorah, IA
Reviewed 28 May 2014

I picked this hotel because of the location downtown close to everything, and the relatively good price. I was pleasantly surprised as I got to the room and opened the curtains to the most amazing view of St Peters Basilica! The only drawback was the creepy underground parking garage that they gouged you for in addition to the room fee.

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Thank dr_reagan
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear dr_reagan, Thank you for your great review of our hotel. Parking charges are common in major, downtown hotels. We apologize if the charge was unexpected and we look forward to using your feedback to address any deficiencies on the condition of our garage. We are glad you enjoyed the rest of your stay. We hope to connect with you...

Waynesburg, Pennsylvania
Reviewed 27 May 2014

We stayed one night at the Sheraton. The hotel was sold out and busy busy when we arrived. We were driving my husbands big truck and had the option to valet or self park. We self parked at the garage across the street from the hotel. (Clearance 6 foot 8) and expected to pay the hotel parking fee of $40/night....

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1Thank BinMcKin
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear BinMckin, Thank you for your review of our hotel. We're glad you enjoyed your experience in our Sheraton Fitness programmed by Core Performance. Your feedback is appreciated, as it is a value tool for improvement. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager

Sydney, Australia
Reviewed 26 May 2014

Stayed at this hotel to attend an onsite conference. The hotel is in need of a refit. The rooms are dated and the air-conditioning extremely noisy and stop-start. I had to turn it off at night to be able to sleep and then it was too warm. The location is okay. It is halfway between the downtown shops and the...

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2Thank wagtail_syd
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear wagtail_syd, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your stay. Many of the situations mentioned in regards to our room conditions are certainly not to our standards and we look forward to using your feedback to address them. We hope you give us another chance if you return...

Reviewed 21 May 2014 via mobile

We were well treated, especially at check in by Nghia Nguyen, who was polite and very helpful. The concierge was also very helpful that evening. Other staff were also friendly and helpful. The location was OK for me. Felt like a safe area of the city and transportation was good with rail transit nearby.

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Helpful?
2Thank Dprsas
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Dprsas, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted you took the time to point out the individual team members who made your stay memorable. We look forward to recognizing them! Safe travels, Jennifer Tang Assistant Front Office Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 8,746 - ₹ 21,574 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“join SPG member, otherwise they will charge for wifi connection”
michael94168, 10 Apr 2017 | Read review
“I think odd rooms would have a better view.”
Panner1995, 1 Apr 2017 | Read review
“Odd number rooms have a better view, overlooks the downtown buildings and parkway.”
Q7210ELmikes, 29 Mar 2017 | Read review
“park across the street for lower rates”
jourdanl2017, 21 Mar 2017 | Read review
“get a top room so you can see the city or the view from the top.”
135arlenec, 14 Mar 2017 | Read review
5 of 5