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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,406 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Philadelphia Downtown Hotel
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Showing 2,235: English reviews
Reviewed 18 April 2014

This was the worst hotel I have ever stayed at.... I'm a Starwood SPG member and I don't know why Starwood Hotels would have this property among them. First of all, It seemed that the front desk was way under-staffed as I had to wait about 35 minutes to even check-in. I finally get to the desk and all I...

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Helpful?
2Thank Vacationer546
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Vacationer546, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. Many of the situations mentioned are certainly not to our high standards and we are currently addressing the concerns you have brought to our attention. If possible I would like an opportunity to discuss your experience further with you...

Mendota, Illinois
Reviewed 15 April 2014

I recently stayed at the Philadelphia Sheraton Downtown Hotel. Room was fairly average, nice size for a downtown hotel and the bed was comfortable. Decor was a bit worn but no major issues with cleanliness. Check-in into the hotel was very poor. Front desk was overwhelmed and need more staffing. The hotel was full that night, but it really is...

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Helpful?
Thank Toobs1
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Toobs1, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations in regards to your check-in experience. We will share your feedback with our management team and look forward to using your feedback to make necessary improvements. We hope to connect with you again soon. Safe travels, Jennifer Tang...

Colorado Springs, Colorado
Reviewed 15 April 2014

I travelled to Philadelphia for business this January and had a great experience at the Sheraton Downtown. My return flight was cancelled due to a nasty storm, and I ended up staying an extra day. The hotel was very accommodating. The concierge, Mary Mastrobuoni, was especially helpful, and her restaurant recommendations are spot-on. If I return to Philly in the...

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Helpful?
Thank Jennifer J
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Jennifer J, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're glad Mary was able to make such a positive impact on your stay, we'll be sure to recognize her for her efforts! We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager

Zurich, Switzerland
Reviewed 14 April 2014

We had a 3 nights stay at the hotel and it was simply great. Very good price for the room size and its location only 5 mins from the city center. For the Liberty bell etc it was a 15 mins walk, about the same to the area with lots of bars/restaurants. The room was clean, service at the reception...

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Helpful?
Thank Geza S
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Geza S, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager

USA
Reviewed 10 April 2014

This Sheraton is definitely better than what I was expecting. I stayed several years ago and don't remember it being as nice as it is. The staff- Generally fantastic! My first greeting at the Front Desk (tall guy, maybe named Hamid?) was very friendly for it being morning! This did not quit as all the rest of the Front Desk...

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Helpful?
Thank GlendaleCA
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear GlendaleCA, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Rochester, New York
Reviewed 8 April 2014

I want to extend a shout-out to Candace, a housekeeper, during our recent stay for the annual AERA conference in Philadelphia. I had a migraine and absolutely needed sleep and quiet. Candace expressed her concern and did not pressure us to get out of the room so she could clean (which has happened to me at other hotels as I...

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Helpful?
Thank Stephanie W
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Stephanie W, Thnak you for your wonderful review of the Sheraton Philadelphia Downtown Hotel. We're thrilled that Candace was able to make such an impact on your stay and look forward to recognizing her. We hope to see you again soonr! Safe travels, Jennifer Tang Assistant Front Office Manager

New York City, New York
Reviewed 8 April 2014

I have never been so disappointed by a SPG group hotel as much as with this one. The rooms are old and smell damp/moist. The hallways even more so. I am not exaggerating but as I stepped out of my room on the 16th floor this morning, the damp/moldy smell was so overbearing that I thought of complaining right away!...

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4Thank PM-DEL-82
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear PM-DEL-82, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your stay. Many of the situations mentioned are certainly not to our standards and we look forward to using your feedback to address them. The hotel will begin renovations of our guest rooms and corridors in the...

London
Reviewed 7 April 2014

Other reviews describe this hotel as "tired" and they are spot on: the room was dowdy and the carpet has a feeling and appearance of ingrained dirt. The bathroom likewise- a mixture of the 1970s style décor and poor sense of scale. In all, not a hotel I would wish to return to

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1Thank Chris H
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Chris H, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are dissapointed that we were unable to meet your expectations during your latest visit. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of our guests...

Boston, Massachusetts
Reviewed 7 April 2014

This hotel is a travesty. IF you want a shabby room with a horrible experience, then you are in luck. My room was rundown. Okay, I can live with that. What I can't stomach is the crazy party going on next door at 2AM. There was every expletive in the book being yelled, folks doing drugs, in and out of...

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Helpful?
3Thank Rose Ann M
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Rose Ann M, Thank you for your review of our hotel. Please accept our most sincere apologies for what you experienced during your stay. You certainly didn't experience a stay that is to our normal standards. I would also like to thank you for taking the time and effort to report the deficiencies you observed. I do hope you...

Oxford, Connecticut
Reviewed 7 April 2014

Sheraton is about service and the Sheraton Philadelphia Downtown Hotel is not only about service it is more than just a great place. Centrally located and easily to get to almost anywhere on foot from the Convention Center to shopping or what have you. From the moment we entered we were treated like family by everyone we encountered, and I...

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Helpful?
Thank peter m
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear peter m, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are thrilled your had such a great stay - we can always count on our team to make our guests more comfortable. We look forward to welcoming you back in the near future! Safe travels, Jennifer Tang Assistant Front Office Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 7,931 - ₹ 18,953 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get to the 20th floors,...and join their club in advance for free wifi and breakfast.”
 of 5 bubbles O2455JLchristophert, 20 Feb 2017 | Read review
“A room facing the Franklin Parkway is nice.”
 of 5 bubbles xtina516, 15 Feb 2017 | Read review
“The views are better higher up and ask for a room looking over the cathedral.”
 of 5 bubbles NetteY, 13 Feb 2017 | Read review
“Face the art museum, the higher the better”
 of 5 bubbles JusticeSalmon, 11 Feb 2017 | Read review
“Higher floors are very quiet.”
  • Outstanding view from floor 16th hall.
 of 5 bubbles henryb449, 3 Feb 2017 | Read review
5 of 5