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Sheraton Philadelphia Downtown Hotel

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Traveller (675)
Room & Suite (333)
Dining (21)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (2,832)
There are newer reviews for Sheraton Philadelphia Downtown Hotel
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1,091 - 1,095 of 2,611 reviews
Reviewed 29 January 2015

We stayed on SPG Points at the Sheraton in Philly on Halloween and the following night. There was a big party there that evening, so upon arrival there was great people watching. You can self-park for a little less than valet- easy enough. Upon check-in,...More

Thank Meredith S
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 16 February 2015

Dear Meredith S, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on our room condition. We hope to connect with you again soon. Safe travels, Jennifer Tang...More

Reviewed 24 January 2015

My stay at this location was great. The service was nice and quick. ASIA OWENS was amazing. She was very welcoming, and even gave me a nice birthday card. This was a very nice experience, and is definitely somewhere I will be stayin at in...More

Thank Cmc_drew
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 16 February 2015

Dear Cmc_drew, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! Asia is one of our brightest stars and we look forward to recognizing her for her efforts. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang...More

Reviewed 24 January 2015 via mobile

On two occasions, in a very friendly and professional manner, Sheila went above and beyond to answer my questions and respond to my requests. She was particularly helpful with regard to room service and wifi access. She is a testimony to the Sheraton brand. We...More

Thank Michael M
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 16 February 2015

Dear Michael M, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that Sheila was able to exceed your expectations, we'll be sure to recognize her for her efforts! We hope to connect with you again soon. Safe travels,...More

Reviewed 24 January 2015

The staff at this hotel is awesome. Stella working in the Star Bucks has the best customer service ever! It was much appreciated. The free breakfast was really nice too. However, the hotel is dirty with very stained carpet and walls. The staff is 5...More

Thank 1Namaskar
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 25 January 2015

Dear 1Namaskar, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted you took the time to point out the individual team members who made your stay memorable. We will certainly look forward to addressing your feedback on the overall cleanliness...More

Reviewed 22 January 2015

I recently stayed at the Sheraton Philadelphia Downtown Hotel. The lobby is really nice, clean updated and friendly. The carpet in the hallways are showing wear and the bathroom had paint peeling from a place on the wall. A friend of mine in another room...More

1  Thank johnbratcher
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 25 January 2015

Dear johnbratcher, Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements on our overall guest room condition. We hope we have another chance to host you...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 147 - US$ 346 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 147 - US$ 346 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (675)
Room & Suite (333)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
1
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Elaine B
20 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
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LaurTay
24 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
0
Votes
Room Tips
"Face the art museum side."
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"Try to get a room without roaches."
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"FILTHY!!! The higher the room the longer it takes for the elevator...excessive wait. 20-45 min for elevator"
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"if you are looking for amazing service contact Mr. John Koss from the concierge Sheraton Philadelphia..."
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