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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,440 Reviews from our TripAdvisor Community

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Showing 2,269: English reviews
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Philadelphia, Pennsylvania
Reviewed yesterday NEWvia mobile

I have to tell you that as consultant I travel a lot. And have points in many of the other hotels. But specifically come to the Sheraton downtown Philadelphia because of Renita. She always takes care of the client. She takes the time to remember names and faces. And has a great caring and kind personality that makes one want...

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Helpful?
1Thank alontech1
Lancaster, Pennsylvania, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 5 February 2017 via mobile

My husband, seven year old son, and I stayed one night here as part of the sleepover Philly package. Free parking was a great perk and we had club lounge access which was well worth it (wine and beer and snacks for happy hour and my son ate a dozen croissants for breakfast in the am). We are dinner in...

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1Thank Becky K
About Hotel's Favourite Review
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Becky, Thank you for the wonderful of your recent stay. I'm thrilled you enjoyed the Philly Overnight package and hope to welcome you back again soon! Warmest Regards, Marsha Ray General Manager

Ambler, Pennsylvania
Reviewed yesterday NEW

Yes it's in a great location and the price is competitive. That being said the hotel is in serious need of a makeover. It's not dirty or broken, but it looks dated and worn. The worst thing is the elevators. There are only six, all in one location for this huge hotel and it was at least a 10 minute...

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Thank John A
Reviewed yesterday NEWvia mobile

On March 15 my wife and I arrived at your hotel the day after a significant March snowfall. The weather was still very bad with snow flurries, wind gusts and temperatures in the teens. We were traveling from Florida and were ill prepared for the chill to the bone we experienced on our walk from Suburban Station to your hotel....

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Thank Jim M
New York City, New York
Reviewed yesterday NEW

This Sheraton was fine.Rooms are OK, hotel staff is friendly and courteous, and the building is centrally located. It's what you'd expect for the low-ish price they are charging. However, I had two problems that merit bringing up. The first is more general, but they need to do something about the lines. There was a 20 minute line to check...

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Thank 00Daniel
krabi
Reviewed 2 days ago NEWvia mobile

All the staff who we encountered at the front desk, concierge, and restaurant were great. However, the actual hotel is one of the worst Sheratons I've stayed at around the world. On several occasions there were lines of 50+ people for the elevators, the building itself is quite old and retains a very old feeling in rooms and halls, including...

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Thank vventures
Sewell, New Jersey, United States
Reviewed 2 days ago NEWvia mobile

This hotel has great location, and a nice staff. Outside of that, it's pretty mediocre. We stayed for 2 nights in March. The parking garage was full, valet was MIA, I had to go into the hotel and have then radio (multiple times) to find them. The elevator always had a line in the lobby with 10-15+ minute waits. I...

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Thank MRCPRZ
Ocean City, Maryland
Reviewed 4 days ago NEW

Huge room and lovely bathroom. Very helpful concierge. Good, well-trained front desk employees. The bed and the pillows are some of the most comfortable I have EVER encountered. Despite the fact that this hotel has more than 20 stories, there were enough elevators that the waits were always minimal. But you have to pay for wifi (though there is a...

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Thank nsmith2
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear nsmith2, Thank you for your positive comments about our hotel here on Tripadvisor. We're excited to hear that our on-site restaurant and our friendly staff were able to meet your needs and expectations during your stay. You are correct, our location is in perfect walking distance of Philadelphia's renowned museums and landmarks. We appreciate your wonderful review and hope...

Reviewed 4 days ago NEWvia mobile

I have stayed in this hotel several times. It's always clean and staff is professional. The rooms are dated and the hotel is in the process of renovations...a floor at a time. Parking is cheaper across the street in a city parking lot which $5 in the evenings and over the weekend. My overall experience is good. But I wish...

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Helpful?
Thank yfess2
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear yfess2, We greatly appreciate the time you took to review our hotel on Tripadvisor. We are thrilled you've enjoyed your time at our hotel. Our staff will be delighted to hear you enjoyed your interactions with them, and we hope to welcome you back in the near future! Warm Regards, Marsha Ray General Manager

Marlboro, New Jersey
Reviewed 5 days ago NEW

Stayed there last November. Location is not the best, however this hotel is in a walking distance to a parking garage that offers one of the best rate for the weekend in Philly, that is a plus. What disappointed me is the restaurant in the Lobby :-( Apparently, the hotel did not expect that there would be so many people...

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Helpful?
Thank vivianye2002
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear vivianye2002, Thank you so much for your feedback on Tripadvisor. We are glad to hear that our parking garage was able to accommodate you during your stay. Also, we apologize for the experience you had at our restaurant, and hope that you give us another chance to see the service we know we can provide. Again, thank you very...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 8,639 - ₹ 23,429 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“park across the street for lower rates”
 of 5 bubbles jourdanl2017, 21 Mar 2017 | Read review
“get a top room so you can see the city or the view from the top.”
 of 5 bubbles 135arlenec, 14 Mar 2017 | Read review
“The hotel's location is very convenient if you are planning to explore Philly on foot.”
 of 5 bubbles urbanite2017, 8 Mar 2017 | Read review
“Best View of the city that faces the Rocky steps”
 of 5 bubbles 113kianah, 2 Mar 2017 | Read review
“Book a room in another hotel......”
 of 5 bubbles carolinasunshine13, 27 Feb 2017 | Read review
5 of 5