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Sheraton Philadelphia University City Hotel

Expedia.comUS$ 313*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Philadelphia University City Hotel
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1,254 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Philadelphia University City Hotel
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Showing 1,220: English reviews
Amsterdam, The Netherlands
Reviewed 28 June 2016

The room was nice with the usual services like large TV, wifi, bath, and safe. The hotel has a swimming pool, but this is only open after 8am. So having an early morning swim is not an option. Luckily the modern fitness was open. What I missed was a complementary breakfast. This was only included for "club" members. I think...

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Helpful?
Thank René V
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Rene. Thank you for staying with us and sharing your comments on Tripadvisor. We are glad you could enjoy our newly renovated Fitness Center during your stay. I'm sorry you could not swim earlier in the morning but we close the pool to cut down on noise to the guestrooms overlooking the pool. Next time you visit we hope...

Milwaukee, Wisconsin
Reviewed 23 June 2016

Coming in for a visit to the University of Pennsylvania, had some very minor mechanical issues with our room lock - Spoke with Ron at the front desk - fantastic guy who understood the situation, took care of the problem and made things right - Turned a minor - not pleasant situation into a solution and had a good time...

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Helpful?
Thank mschaefer2016
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Ms Schaefer, We so appreciate your comments and recognition of Ron for his efforts. We are pleased that you enjoyed your stay and we hope to see you again very soon. All the best Joe Kelly General Manager

Quakertown, Pennsylvania
Reviewed 22 June 2016

Four of us stayed overnight on Father's Day weekend and had a great time! The staff (especially Davida and Chris at the front desk) were superior. They were very accommodating, pleasant, and great to deal with. The rooms were extremely well kept and had nice views of the city. Breakfast was awesome as was the pool - again, beautiful place...

Review collected in partnership with this hotel
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Helpful?
1Thank TNC2004
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear TNC, Thanks for staying with us and sharing your kind words about Chris and Davida at the front desk. We always appreciate it when a guest makes the effort to recognize members of our team. Please come see us again soon. All the best Joe Kelly General Manager

York, Pennsylvania
Reviewed 21 June 2016

Front Desk Guy wasn't very friendly .. Pretty Rushed , and he seemed very impatient.. however 3rd Shift Front Desk lady was Awesome.. Great smile and Customer Service .. Room was Clean , Food was Great , Even housekeeping was all smiles !!

Review collected in partnership with this hotel
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Helpful?
Thank katiieboyer
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Katie. I'm sorry we get mixed reviews for our front desk team. Your comments are shared throughout our associates and I hope we can offer a better impression at all times during your next visit. Best wishes Joe Kelly General Manager

College Station, Texas
Reviewed 20 June 2016 via mobile

I was on a business trip with UPenn. The host suggested this hotel due to its location. The room was ok, neither bid nor small. The lobby was small and the restaurant felt less quality. The served American and Chinese breakfast. The front desk was very busy. They didn't provide us extra pillows and blankets until we told them the...

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Helpful?
Thank minghan68
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Ming. I'm sorry your service was not up to expectations during your stay with us. If the billing issue has not been resolved to your satisfaction, please let me know and I will see that we make things right as quickly as possible. Best regards Joe Kelly General Manager

Philadelphia, Pennsylvania
Reviewed 13 June 2016

We recently held a conference at the Sheraton and couldn't have asked for better service. Attendance was larger than expected and the staff handled the increase with ease. Special thanks to Lauren and Kamara for helping with the room logistics and a HUGE thanks to Marta and her staff, Ricky, Margaret, Teresa, Mark, Danny, James, and Michael, as well as...

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Helpful?
Thank K4525KFjessicab
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Jessica. Thank you so much for recognizing the members of our team that helped make you event a big success! Flexibility is key in handling large meetings and our group understands what it takes to adjust on the fly. We hope to welcome you and your group again soon. Best regards Joe Kelly General Manager

A TripAdvisor Member
1 review
Reviewed 12 June 2016 via mobile

Great place to stay on campus. Best location, great service, nice rooms- no need to look any further. Perfect place to stay for Parent's weekend at University of Pennsylvania ( when your kid only wants to hang with you at certain times). Great parking as well.

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Helpful?
Thank A TripAdvisor Member
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Thanks for your GREAT review. Our proximity to campus is a big factor for guests visiting PENN and Drexel. We hope to see you again later this year. All the best Joe Kelly General Manager

Louisville, Kentucky
Reviewed 12 June 2016

Much better than the Westin, the parking pay is reasonable. Being able to have our pets is nice. The front desk people are always friendly. The wait staff are also very nice .The only thing is would be to have an inside the hotel maybe by the pool area is a grassy area for your dogs to walk.

Review collected in partnership with this hotel
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Helpful?
Thank maryrobinheidenreich
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Robin. Thanks for your 5 POINT REVIEW! Next time you visit you will find a nice grassy area just behind our parking garage where our guests walk their dogs and get to mingle with other dogs from the neighborhood. Thanks for your kind words about our front desk team and wait staff. We hope you can return very soon....

New York City, New York
Reviewed 11 June 2016

Rooms are a bit tired but comfy. The the the hotel could use a face lift... However the service in this hotel is luxury 5 star Ritz Carlton type service. The people are amazing. I've stayed there three years in row for 10 nights. They are wonderful

Review collected in partnership with this hotel
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Helpful?
Thank NycMaxi
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Maxi, Thanks so much for your sterling review of our team. We appreciate the kind words of recognition for all our folks who work to deliver great service. Later this year the hotel will undergo a substantial renovation of the lobby and public areas, meeting space and our Sheraton Club Lounge. We hope you will return next June and...

Philadelphia, Pennsylvania
Reviewed 9 June 2016

We planned an banquet dinner for more than 200 attendees with very specific dietary restrictions and they were very accommodating. Marta worked with me to plan each detail and the event staff, Ricky, Teresa, Margaret, and Mark made sure the event ran smoothly on the day of the event. They were such a pleasure to work with. I'd definitely come...

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Helpful?
Thank Maria-Penn
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Marie, We appreciate the opportunity to host your banquet event and we thank you for recognizing the efforts from all of our banquet team. We will look forward to welcoming you back very soon. Best regards Joe Kelly General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 

Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut St, Philadelphia, PA 19104-3361
Region: United States > Pennsylvania > Philadelphia > University City
Price Range: ₹ 10,076 - ₹ 30,356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton
Hotel Style:
#23 Family Hotel in Philadelphia
#28 Business Hotel in Philadelphia
#35 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia University City Hotel staff and other travellers.
17 questions
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Moscow, Pennsylvania
2 months ago
Washington DC, District of Columbia
11 months ago
Indiana

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Questions? Get answers from Sheraton Philadelphia University City Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room on the floor with the executive lounge.”
blairkk25, 26 May 2017 | Read review
“Spend the extra money and get the club lounge package if available.”
gmund993, 21 May 2017 | Read review
“Also a dog-friendly hotel”
RobZF, 18 May 2017 | Read review
“Low floor was VERY noisy...we had the windows open”
Debby0208, 17 May 2017 | Read review
“Great for SPG members”
tkmpofu2001, 2 May 2017 | Read review
5 of 5
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US$ 313* /night
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Prices are for 1 room, 2 adults
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