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Sheraton Philadelphia University City Hotel

Booking.comUS$ 449*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 449*
Great Deal
US$ 456*
US$ 456*
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Sheraton Philadelphia University City Hotel
Sheraton Philadelphia University City Hotel
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1,252 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Philadelphia University City Hotel
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Showing 1,218: English reviews
Denver, Colorado
Reviewed 7 September 2016

The Sheraton U City is an older property that has been buffed up a bit cosmetically but underneath doesn't really come up to snuff. We NEVER got got room keys that worked - three sets - cleaning staff finally let us in. Old school heating and cooling - one speed fan that sounded like the Wright Brother's plane was in...

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Helpful?
Thank Kevin K
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Kevin. Our apologies for the issue with your room keys. If you can reach out and let us know your room number or last name we will follow up and get the door lock problem corrected . Thanks for your comments about the staff and we are glad you were please with our location near Penn and Drexel. We...

New York
Reviewed 6 September 2016 via mobile

Stayed at this hotel Labor day weekend and was in town for the Made in America festival and hotel was great for stay. Nice gym and outside pool. The room was a nice size and clean. The hotel price was decent for holiday weekend. The location was also in walking distance of different restaurants and shops. Overall , enjoyed my...

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Helpful?
Thank Lc P
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello LC. Made in America is a great weekend to spend in Philadelphia and we are glad you enjoyed your stay with us. Thank you for letting us know that you were pleased with the hotel accommodations and service. We hope to welcome you again on your next visit Best regards Joe Kelly General Manager

Reviewed 4 September 2016 via mobile

Hotel is conveniently located near in University City close to both the University of Pennsylvania and Drexel University. Rooms are small but clean. Front desk staff are helpful with directions and suggestions for good restaurants in the area.

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Helpful?
Thank Shari V
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Shari, So glad you enjoyed your stay and our vibrant University City neighborhood. Hopefully you will be returning for the next 4 years. Thanks for sharing your compliments on Tripadvisor. Best regards Joe Kelly General Manager

Windsor, Canada
Reviewed 28 August 2016

My daughter just had a baby at the Childrens hospital,which is walking distance and Ron gave us an upgrade as well making us feel like we were in good hands!There are plenty of restaurants in this are as well as close proximity to U of Penn!This hotel also features a great outdoor pool and sweet fitness center!Also if you love...

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Helpful?
1Thank Wonderer1968
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Wonderer, Congratulations on the birth of your grandchild! Your daughter was in good hands at Children's Hospital and we are so glad we could make you feel welcome and cared for here at the Sheraton. Thank you for your review and your compliments to Ron and Carol. Best regards Joe Kelly General Manager

Dublin, Ohio
Reviewed 27 August 2016

I rented two rooms for three nights each. All went well until I received my credit card statement. The management charged me for three rooms instead of the two that I reserved. And to add insult to my stay, management added the cost of a $4 water bottle at the additional room that I never rented. I called today Front...

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Helpful?
1Thank lopezfamily1844
SheratonPhiladelphia, Front Office Manager at Sheraton Philadelphia University City Hotel, responded to this review

Thank you lopezfamily1844 for voicing your concerns. I am truly sorry that my team failed to listen to your concerns. I want to make this right for you and make sure that if we incorrectly billed you, we make the correction. Can you please contact me directly at the hotel. Vinny / Dir. of Front Office

Jeddah, Saudi Arabia
Reviewed 24 August 2016

This Sheraton is in quite good location if you are visiting Penn University ,or Penn Hospital .Nice size room ,may need some updating generally this hotel is nice overall . Breakfast is available at nearby Axis pizza shop .Coffee is served free in the morning in the hotel lobby .

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Helpful?
1Thank gsb706
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi GSB. So glad you enjoyed your stay with us and got out to enjoy our University City neighborhood. We hope to see you again soon. All the best Joe Kelly General Manager

Annapolis, Maryland
Reviewed 23 August 2016 via mobile

We spent a night here while in town dropping off our child for school. The only room left when I made the reservation was a King Suite. I was well treated by the staff. They made me feel welcome and important. The suite was spacious and the bathroom had lots of nice touches with toiletries and a scrub scrub in...

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Helpful?
Thank Gregg H
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Good morning Gregg, Thank you for sharing your review on Tripadvisor. We apologize for the elevator waiting times which were an issue last week with so many people and so much luggage as people moved their children into school all week. We have taken steps to alleviate the wait times and we expect to see much improved results very quickly....

Reviewed 23 August 2016 via mobile

Clean rooms and very friendly staff. Would definitely stay here again. Parking should be included for guests or at least a cheaper rate. Other than that, everything was good. Hotel should get a shuttle as well so people can utilize the Phlash easier.

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Helpful?
Thank Tricia Z
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Tricia. Thank you for sharing your review. We are always glad to accommodate visitors to CHOP and we are so glad our staff took good care of you. Many thanks Joe Kelly General Manager

Los Angeles, California
Reviewed 21 August 2016

Ron Wade really helped make my stay memorable. Great customer service: early checkin, directions to nearby eateries, change for laundry, late cleanup of the room -- he was there when I needed him and I appreciated his responsiveness!

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Helpful?
1Thank 217travelme
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Thanks so much for your 5 POINT REVIEW and recognizing our superstar Ron at the front desk. We hope to welcome you again soon. Best regards Joe Kelly General Manager

Reviewed 21 August 2016

We stayed at this hotel while travelling through to NYC. The rooms are large, comfortable king size bed and good size bathroom. The main reason I am giving this hotel and average rating is that the airconditioning unit in our room was very noisy so got very little sleep. A really good feature of this hotel is the Asian restaurant...

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Helpful?
Thank Erica K
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Erica, Thanks for your review. If you can contact us and tell us your room number we will follow up on the air conditioner issue. Thank you for staying with us. Joe Kelly General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 

Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut St, Philadelphia, PA 19104-3361
Region: United States > Pennsylvania > Philadelphia > University City
Price Range: ₹ 10,017 - ₹ 30,503 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton
Hotel Style:
#23 Family Hotel in Philadelphia
#28 Business Hotel in Philadelphia
#35 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia University City Hotel staff and other travellers.
17 questions
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Moscow, Pennsylvania
2 months ago
Washington DC, District of Columbia
11 months ago
Indiana

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Questions? Get answers from Sheraton Philadelphia University City Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room on the floor with the executive lounge.”
blairkk25, 26 May 2017 | Read review
“Spend the extra money and get the club lounge package if available.”
gmund993, 21 May 2017 | Read review
“Also a dog-friendly hotel”
RobZF, 18 May 2017 | Read review
“Low floor was VERY noisy...we had the windows open”
Debby0208, 17 May 2017 | Read review
“Great for SPG members”
tkmpofu2001, 2 May 2017 | Read review
5 of 5
Booking.com
US$ 449* /night
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Expedia.comUS$ 456
Sheraton.comUS$ 456
Hotwire.comUS$ 457
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Prices are for 1 room, 2 adults
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